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Resolution Associate Jobs in Illinois (NOW HIRING)

Kestra Financial

Client Service Associate

Chicago, IL · On-site

$15 - $20.50/hr

Client Service Associate Summary The Client Service Associate reports to the Senior Client Service ... Manage client needs regarding processing, service, and problem resolution in a timely and accurate ...

Northern Trust

Associate Relationship Advisor

Chicago, IL · On-site

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Northern Trust

Associate Relationship Advisor

Chicago, IL · On-site

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Northern Trust

Associate Relationship Advisor

Chicago, IL · On-site

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Hertz

Customer Experience Associate

Coal Valley, IL · On-site

$16/hr

Customer Experience Associate The Customer Experience Associate provides customer service that is ... Responsible for first contact resolution and the customer interaction experience within the ...

The Fountain Group LLC

Document Associate

Riverwoods, IL · On-site

$19 - $20/hr

... Document Associate for a prominent client of ours. This position is located in --Riverwoods, IL ... resolution of production and data issues. * The analyst may also be engaged to learn more of our ...

Kosmos

Junior Litigation Associate

Chicago, IL

$110K - $175K/yr

Kosmos' client is a growing law firm specializing in litigation and dispute resolution. Our team of ... As a Junior Litigation Associate, you will work closely with our senior attorneys on a variety of ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Illinois? The most popular types of Resolution jobs in Illinois are:
What cities in Illinois are hiring for Resolution Associate jobs? Cities in Illinois with the most Resolution Associate job openings:
Resolution Associate jobs near you

Client Service Associate

Kestra Financial Independent Advisor

Schaumburg, IL • On-site

$14.25 - $19.75/hr

Full-time

Posted 21 days ago

Job description

Client Service Associate Summary

The Client Service Associate reports to the Senior Client Service Associate and is critical to appropriately leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Essential Duties and Responsibilities

  • Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
  • Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
  • Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
  • Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
  • Ensure adherence to appropriate client service models
  • Manage multiple and competing priorities on a daily basis in pursuit of business objectives
  • Other responsibilities as assigned by the Senior Client Service Associate

Supervisory Responsibilities: None

Knowledge, Skills, and/or Abilities

  • Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
  • Excellent communication skills, both verbally and in writing
  • Strong time management, organizational skills; able to work independently and effectively manage multiple tasks at once
  • Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience

  • Bachelor's degree in a business-related field preferred
  • The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration

Series 7 and 65/66 preferred (or ability to obtain)

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