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Resolution Analyst Jobs in Texas (NOW HIRING)

Guidewell

Client Resolution Specialist

San Antonio, TX · On-site

The Client Resolution Specialist is an entry level position that maintains responsibilities similar ... Must possess proven judgment, decision-making skills and the ability to analyze. General Physical ...

WebTPA

Client Resolution Specialist

San Antonio, TX

The Client Resolution Specialist is an entry level position that maintains responsibilities similar ... Must possess proven judgment, decision-making skills and the ability to analyze. General Physical ...

BMO Capital Markets

Account Resolution Specialist

Irving, TX · On-site

$14 - $19.25/hr

Integrates information from multiple sources to enable more efficient processes, enhanced analysis ... for the successful resolution of non-performing and high risk accounts. Solutions range from ...

Hirekeyz Inc

Developer/Programmer Analyst

Austin, TX · On-site

Perform system analysis and problem resolution, as required. Analyze software for configuration & performance tuning opportunities, as required. Develop and maintain data and process models, as ...

Caliber Collision

Senior Business Analyst

Lewisville, TX · On-site

$86K - $111K/yr

Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. * Analyze data and create visualizations ...

Caliber Collision

Senior Business Analyst

Lewisville, TX · On-site

$86K - $111K/yr

Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. * Analyze data and create visualizations ...

Hirekeyz Inc

Developer/Programmer Analyst

Austin, TX · On-site

Perform system analysis and problem resolution, as required. * Analyze software for configuration & performance tuning opportunities, as required. * Develop and maintain data and process models, as ...

Wells Fargo

Lead Credit Resolution Specialist

Irving, TX

$167K - $260K/yr

Review and analyze complex, multi-faceted, large-scale, and long-term business, operational, or ... Lead Credit Resolution projects and teams, or serve as a peer mentor Required Qualifications: * 5+ ...

TexasBank

Credit Analyst III

Fort Worth, TX

... resolution. * Analyze loan portfolio performance and risk exposure as needed, providing insights into trends, concentrations, and potential issues to support decision-making and ensure portfolio ...

RedStream Technology

Senior Business Analyst

Lewisville, TX · Hybrid

$86K - $111K/yr

Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. Analyze data and create visualizations ...

Programmers.io

PHP EUS

Austin, TX · On-site

Proactive analysis of all issues & requests, identification method to prevent in future * Ensure SLA Compliance for Incidence Response & Resolution * Analyze logs, configs. & data to troubleshoot the ...

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Resolution Analyst information

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How much do resolution analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for resolution analyst in Texas is $26.00, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Analyst, and why are they important?

To thrive as a Resolution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or a related field, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, attention to detail, and patience are crucial soft skills for effectively managing and resolving client or customer issues. These skills ensure efficient resolution of complex problems, enhance customer satisfaction, and support organizational goals.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP and experience, salaries can increase significantly, making it a well-compensated cybersecurity role.

What are Resolution Analysts?

Resolution Analysts are professionals who investigate and resolve complex issues or disputes within an organization, often related to customer service, billing, or product complaints. They analyze cases, gather relevant information, and work collaboratively with other departments to develop solutions and ensure customer satisfaction. Their goal is to resolve issues efficiently while following company policies and maintaining positive relationships with clients or customers. They may also identify trends or recurring problems and suggest process improvements to prevent future issues.

What are some common challenges Resolution Analysts face when balancing multiple cases simultaneously?

Resolution Analysts often manage several cases at once, each with unique complexities and deadlines. One common challenge is prioritizing urgent issues without neglecting ongoing cases, which requires strong organizational and time-management skills. Additionally, communicating effectively with various stakeholders, such as customers and internal teams, can be demanding but is essential for resolving issues efficiently. Staying adaptable and proactive in seeking information helps Resolution Analysts maintain high-quality outcomes even in fast-paced environments.

What is the 3 month rule for jobs?

The 3 month rule for a Resolution Analyst typically refers to a performance or review period, where employees are evaluated after three months of employment to assess their fit, skills, and progress. It is common for companies to use this period for onboarding, training, and initial performance feedback, often involving regular check-ins and training sessions.

What does a resolution analyst do?

A resolution analyst investigates and resolves customer or client issues related to accounts, transactions, or services. They analyze data, communicate with stakeholders, and document solutions, often using specialized software to ensure accurate and timely problem resolution.

Which analyst job pays the most?

Senior or specialized analyst roles, such as financial analysts, data analysts with advanced skills, or management analysts, tend to have the highest salaries. These positions often require relevant certifications, extensive experience, and proficiency with industry-specific tools, leading to higher compensation compared to entry-level analyst roles.
What are the most commonly searched types of Resolution Analyst jobs in Texas? The most popular types of Resolution Analyst jobs in Texas are:
What are popular job titles related to Resolution Analyst jobs in Texas? For Resolution Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Resolution Analyst jobs in Texas look for? The top searched job categories for Resolution Analyst jobs in Texas are:
Resolution Analyst jobs near you
Infographic showing various Resolution Analyst job openings in Texas as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $54,078 per year, or $26 per hour.
Client Resolution Specialist

Client Resolution Specialist

Guidewell

San Antonio, TX • On-site

Full-time

Posted 13 days ago

Job description


Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
The Client Resolution Specialist is an entry level position that maintains responsibilities similar to a Customer Service Representative and is responsible for handling inbound customer calls from both providers and members but is more highly focused on resolving client-related issues and providing expert-level resolution to complex cases. This may include partnering with Benefits departments in trying to solve complex issues.
Job Details:
-In office at 19100 Ridgewood Pkwy San Antonio, TX 78259 required
-Ability to work between the hours of 7:00am - 7:00pm CST Monday to Friday
What Will You Be Doing:
  • Provide standard client support:
    • Primary client contact for claims and customer service issues and question for assigned accounts. Main customer service contact to resolve issues and identify customer needs on a pro-active basis.
  • Utilize systems to tract all assigned clients questions or concerns.
    Assisting with customer service phone calls and queues as assigned.
  • Provide expert level of assistance to members who have complex or escalated issues that have not been successfully resolved by normal means
    • Identify members who have high claim volumes or excessive calls to customer service, which may be an indication that they need help understanding their plan or help with finding solutions
    • Work directly with the Benefit Consultant for the employer group, to resolve claim or customer service issues.
  • Other responsibilities include researching claim appeals, researching benefit questions, and locating network providers.
  • Provide direction and training to client-dedicated Customer Service Team staff
    • Provide instruction and training to Customer Service Team when directed by the employer group or the Customer Service Manager.
  • Assisting with assigned special projects.

Qualifications
  • 1+ years related work experience in customer service
  • High school diploma or GED
  • Knowledge in the healthcare industry including CPT and ICD-10 coding, COBRA, HIPAA, pre-existing conditions, and coordination of benefits
  • Concise written and oral communication skills required, including the ability to deal with conflict.
  • Proficiency in maintaining good rapport with physicians, healthcare facilities, clients and providers.
  • Knowledge of all MS Office products.
  • Must possess proven judgment, decision-making skills and the ability to analyze.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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