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Resolution Analyst Jobs in Texas (NOW HIRING)

A-Line Staffing Solutions

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Chargeback Resolution Analyst

San Antonio, TX · On-site

$38.25 - $43.25/hr

Chargeback Resolution Analyst Location: San Antonio, TX Pay Rate: $38.25-$43.25/hour Schedule: Monday-Friday, All Onsite Interview Process: First Interview - Virtual; Second Interview - In Person ...

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A-Line Staffing Solutions

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Contracts Analyst - Chargebacks

San Antonio, TX · On-site

$38 - $42/hr

Chargeback Resolution Analyst Location: Hybrid - San Antonio Pay Rate: 38-42/hr on w-2 No C2C or Third-Party Candidates Position Overview We are seeking a detail-oriented Chargeback Resolution ...

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SpaceXAI

Dispute Analyst, X Money

Bastrop, TX

Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ... Analytical and investigative mindset with sound judgment and decision-making abilities. * Bachelor ...

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX

Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ... Analytical and investigative mindset with sound judgment and decision-making abilities. * Bachelor ...

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ... Analytical and investigative mindset with sound judgment and decision-making abilities. * Bachelor ...

AssetWorks

Resolution Consultant-3

San Antonio, TX · On-site

The Software Support Analyst will learn the AssetWorks suite of products. A technical background is ... resolution process * Receive support request tickets submitted in the customer portal as well as ...

Medical Distribution

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Accounts Resolution

Brownwood, TX · On-site

$18/hr

Job Summary The Accounts Resolution role supports accurate customer accounts, timely payment and ... Strong analytical, organizational, and problem-solving skills. * Exceptional attention to detail ...

Medical Distribution

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Accounts Resolution

Brownwood, TX · On-site

$18/hr

Job Summary The Accounts Resolution role supports accurate customer accounts, timely payment and ... Strong analytical, organizational, and problem-solving skills. * Exceptional attention to detail ...

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How much do resolution analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for resolution analyst in Texas is $26.00, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution analyst, and why are they important?

To thrive as a Resolution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or a related field, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, attention to detail, and patience are crucial soft skills for effectively managing and resolving client or customer issues. These skills ensure efficient resolution of complex problems, enhance customer satisfaction, and support organizational goals.

What is a resolution analyst?

Resolution Analysts are professionals who investigate and resolve complex issues or disputes within an organization, often related to customer service, billing, or product complaints. They analyze cases, gather relevant information, and work collaboratively with other departments to develop solutions and ensure customer satisfaction. Their goal is to resolve issues efficiently while following company policies and maintaining positive relationships with clients or customers. They may also identify trends or recurring problems and suggest process improvements to prevent future issues.

What are some common challenges resolution analysts face when balancing multiple cases simultaneously?

Resolution Analysts often manage several cases at once, each with unique complexities and deadlines. One common challenge is prioritizing urgent issues without neglecting ongoing cases, which requires strong organizational and time-management skills. Additionally, communicating effectively with various stakeholders, such as customers and internal teams, can be demanding but is essential for resolving issues efficiently. Staying adaptable and proactive in seeking information helps Resolution Analysts maintain high-quality outcomes even in fast-paced environments.

What does a resolution analyst do?

A resolution analyst investigates and resolves customer or client issues related to accounts, transactions, or services. They analyze data, communicate with stakeholders, and document solutions, often using specialized software to ensure accurate and timely problem resolution.
What are the most commonly searched types of Resolution Analyst jobs in Texas? The most popular types of Resolution Analyst jobs in Texas are:
What job categories do people searching Resolution Analyst jobs in Texas look for? The top searched job categories for Resolution Analyst jobs in Texas are:
Resolution Analyst jobs near you
Infographic showing various Resolution Analyst job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,078 per year, or $26 per hour.

Chargeback Resolution Analyst

A-Line Staffing Solutions

San Antonio, TX • On-site

$38.25 - $43.25/hr

Full-time

Medical, Dental, Vision

Posted yesterday

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Job description

Chargeback Resolution Analyst

Location: San Antonio, TX
Pay Rate: $38.25–$43.25/hour
Schedule: Monday–Friday, All Onsite
Interview Process: First Interview – Virtual; Second Interview – In Person

Position Summary

The Chargeback Resolution Analyst will support the review and resolution of chargeback claims, sales tracing discrepancies, and direct pricing claims. This position works closely with distributors, customers, and internal business partners to ensure claims are reviewed accurately and resolved in accordance with established policies, procedures, and contractual requirements.

Candidates with laboratory experience are highly encouraged to apply. While a Bachelor's degree is preferred, candidates with an Associate's degree or high school diploma may be considered with strong, relevant experience.

Key Responsibilities

  • Review, research, and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims.
  • Validate claim data and investigate exceptions or discrepancies.
  • Research contractual requirements, pricing information, and supporting documentation.
  • Communicate with customers, distributors, and internal stakeholders regarding claim status and resolution.
  • Maintain accurate and complete claim documentation and records.
  • Generate reports and analyze data to identify recurring issues, trends, and opportunities for process improvement.
  • Utilize ERP systems, reporting tools, and Microsoft Office applications to support daily operations.
  • Ensure claims and transactions are processed accurately and in compliance with established policies and contractual requirements.
  • Meet established productivity, quality, accuracy, and service-level expectations.
  • Collaborate with cross-functional teams to research and resolve complex issues.

Qualifications

  • Bachelor's degree preferred.
  • Candidates with an Associate's degree or high school diploma may be considered with significant relevant experience.
  • Minimum of 3 years of experience preferred in commercial contracting, chargeback operations, contract administration, pricing, or a related field.
  • Laboratory experience is highly beneficial.
  • Proficiency with Microsoft Excel and other Microsoft Office applications.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience with SAP, AS400, Vistex, Power BI, or similar ERP/reporting systems is a plus.
  • Strong written and verbal communication skills.
  • Ability to research discrepancies, analyze detailed information, and make sound decisions.
  • Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment.

Key Competencies

  • Attention to Detail
  • Analytical Thinking
  • Problem Solving
  • Accountability
  • Customer Focus
  • Communication
  • Collaboration
  • Adaptability
  • Organization
  • Data Analysis

Work Environment & Interview Process

  • Schedule: Monday–Friday, all onsite in San Antonio, TX
  • First Interview: Virtual
  • Second Interview: In Person
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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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