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Residential Life Office Assistant Jobs (NOW HIRING)

Chatham

Residence Life Office Assistant

Pittsburgh, PA · On-site

$9/hr

The Residence Life Office Assistant, under the direction of the Assistant Director of Housing ... Manage office key processes and potentially test keys in residential spaces on campus. * Enter ...

Liberty

Residence Life Office Assistant

Lynchburg, VA · On-site

$12.77/hr

An Office Assistant is the primary customer service agent for the Office of Residence Life. They assist students, parents, and other customers via phone, email, online chats, and front desk ...

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How much do residential life office assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for residential life office assistant in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is a residential life office assistant?

Residential Life Office Assistants are student employees who support the operations of campus housing offices. They assist with administrative tasks such as answering phones, responding to emails, managing mail, and helping residents with questions or concerns. These assistants play a key role in creating a welcoming environment and ensuring smooth communication between residents and housing staff. Their responsibilities may also include event support and maintaining office organization.

What are the typical daily responsibilities of a residential life office assistant, and how do they support the overall functioning of the residence hall?

As a Residential Life Office Assistant, your days typically involve greeting residents and visitors, answering phone calls, processing maintenance requests, and assisting with administrative tasks such as mail distribution and record-keeping. You play a key role in creating a welcoming and organized environment, serving as the first point of contact for students and staff. Additionally, you'll often collaborate closely with Resident Advisors and professional staff to support hall programming and respond to resident needs, ensuring smooth daily operations within the residence hall.

What are the key skills and qualifications needed to thrive as a residential life office assistant, and why are they important?

To thrive as a Residential Life Office Assistant, you typically need strong organizational skills, attention to detail, and familiarity with administrative procedures, often supported by a high school diploma or equivalent. Proficiency with office software such as Microsoft Office Suite, email platforms, and student information systems is commonly required. Exceptional interpersonal communication, teamwork, and problem-solving abilities help you provide effective support to residents and staff. These skills ensure smooth office operations, prompt resident support, and a positive living environment within residential communities.

What is the difference between Residential Life Office Assistant vs Resident Advisor?

AspectResidential Life Office AssistantResident Advisor
CredentialsHigh school diploma or equivalent; some roles may prefer college courseworkTypically college students; no formal credentials required
Work EnvironmentOffice setting within residential facilities, administrative tasksOn-campus residence halls, peer support, community building
Employer & IndustryUniversities, colleges, residential servicesUniversities, student housing programs
Primary ResponsibilitiesAdministrative support, managing resident records, schedulingMentoring residents, organizing activities, enforcing residence policies

The Residential Life Office Assistant primarily handles administrative tasks within the residential office, supporting staff and residents. In contrast, Resident Advisors focus on peer support, community engagement, and enforcing residence policies. Both roles are vital in campus housing but differ in responsibilities and work environment.

What cities are hiring for Residential Life Office Assistant jobs?

Cities with the most Residential Life Office Assistant job openings:

What states have the most Residential Life Office Assistant jobs?

States with the most job openings for Residential Life Office Assistant jobs include:

What are popular job titles related to Residential Life Office Assistant jobs?

For Residential Life Office Assistant jobs, the most frequently searched job titles are:

Residential Life Office Assistant jobs near you
Infographic showing various Residential Life Office Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,385 per year, or $18.9 per hour.

STUDENT-Residential Life Office Operations Assistant - A

Ithaca, NY • On-site

Ithaca College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Ithaca Collegeexternal

$16.25 - $21.25/hr

Part-time

Posted 11 days ago

Ithaca College rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Residential Life Office Assistant 

Position Summary 

The Residential Life Office Assistant (OA) provides professional, friendly, and efficient administrative support to the Office of Residential Life and Student Conduct. This position serves as an important point of contact for students, families, staff, and visitors and helps ensure the daily operations of the offices run smoothly. 

Office Assistants will be cross trained to work in the main Residential Life & Student Conduct Office, as well as the Circles Area Office. OAs should be comfortable working in different office environments and adapting to the specific needs of each location. 

Essential Responsibilities 

  • Provide welcoming, professional, and knowledgeable customer service to students, families, staff, and visitors. 
  • Answer phones, respond to general questions, and direct individuals to the appropriate staff member or department. 
  • Assist with general administrative and clerical tasks, including filing, scanning, copying, data entry, and document preparation. 
  • Monitor and respond to office email and other forms of communication as assigned. 
  • Assist professional staff with daily office operations and special projects. 
  • Maintain confidentiality and exercise appropriate discretion when handling student and departmental information. 
  • Assist with check-in/check-out procedures, key or access-related processes, and other housing-related administrative tasks as assigned. 
  • Help maintain an organized, welcoming, and professional office environment. 
  • Support Residential Life and Student Conduct programs, initiatives, and events as needed. 
  • Communicate effectively with students and staff and refer questions or concerns to the appropriate professional staff member. 

Cross-Training & Multiple Office Locations 

Office Assistants will receive training in the policies, procedures, systems, and responsibilities associated with each location. 

OAs may be scheduled to work in: 

  • Main Residential Life Office - supporting the daily operations of the main campus  residential community and assisting residents with housing-related questions and services. 
  • Student Conduct Office - providing administrative and customer service support while maintaining appropriate confidentiality and professionalism. 
  • Circles Area Office - supporting the daily operations of the Circles residential community and assisting residents with housing-related questions and services. 

Because staffing needs may vary throughout the semester, OAs should be flexible and prepared to work in different locations when needed. Cross-training will allow OAs to provide consistent service across the department and develop a broader understanding of Residential Life and Student Conduct operations. 

Required Qualifications 

  • Must be a currently enrolled student at the institution. 
  • Strong customer service and interpersonal communication skills. 
  • Ability to communicate professionally with students, staff, families, and visitors. 
  • Ability to maintain confidentiality and handle sensitive information appropriately. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while also functioning effectively as part of a team. 
  • Willingness to learn new procedures, systems, and responsibilities. 
  • Ability to adapt to different office environments and changing priorities. 
  • Reliability, punctuality, and a professional attitude. 

Preferred Qualifications 

  • Previous customer service, office, administrative, or residential life experience. 
  • Experience working in a college or university office environment. 
  • Familiarity with Residential Life, housing operations, or student conduct processes. 
  • Experience using Microsoft Office, Teams, email, or other administrative software. 
  • Previous experience working in more than one departmental or campus office. 

Skills & Competencies 

Successful Office Assistants will demonstrate: 

  • Customer Service: Creates a welcoming and respectful experience for everyone who interacts with the office. 
  • Communication: Communicates clearly, professionally, and respectfully. 
  • Adaptability: Can transition between different offices, responsibilities, and priorities. 
  • Teamwork: Works collaboratively with student employees and professional staff across Residential Life and Student Conduct. 
  • Confidentiality: Understands the importance of protecting student and departmental information. 
  • Problem-Solving: Knows when to address a question independently and when to refer an issue to professional staff. 
  • Reliability: Arrives on time, follows through on responsibilities, and can be counted on to support office operations. 

Work Environment 

The Office Assistant may work in a variety of Residential Life and Student Conduct office settings. Work assignments and locations may change based on departmental needs, staffing levels, special events, and the academic calendar. 

OAs are expected to maintain a professional and welcoming presence regardless of which office they are assigned to and to provide consistent, high-quality service to students and colleagues across all locations. 

Overall Expectations 

Our Office Assistants represent the Office of Residential Life and Student Conduct and play an important role in creating a positive experience for students. OAs are expected to demonstrate professionalism, respect, dependability, flexibility, and a commitment to supporting the residential community. 

Through cross-training and experience in multiple offices, OAs will have the opportunity to develop valuable skills in customer service, administrative operations, communication, problem-solving, confidentiality, and collaboration while gaining a broader understanding of the work performed by Residential Life and Student Conduct. 

Hiring manager: Nora Lynn Barnett-Jordan

Hiring rate: $16/hr

Ithaca College's student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. Employment is contingent upon successful completion of the I-9 and employment eligibility requirements. You will need to bring your original, unexpired, authorized personal identification documents to your designated representative or The Office of Human Resources (Peggy Ryan Williams Center, Garden Level) to complete the form. More about acceptable documentation can be found here: https://www.uscis.gov/i-9-central/form-i-9-acce... Please note that photos or copies will not be accepted.

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This positionis subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check. 

For assistance with the application process, contact Student Employment at StudentEmployment@ithaca.edu.

For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.

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