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Resident Relations Manager Jobs in Wisconsin (NOW HIRING)

Robert Peters Construction Inc

Property Manager

De Pere, WI · On-site

$30K - $40K/yr

We are seeking a driven, customer-focused Apartment Property Manager to oversee our residential ... Resident Relations: Provide exceptional customer service by addressing tenant concerns, enforcing ...

Capri Communities

Sales Coordinator

Muskego, WI · On-site

$17.75 - $24.25/hr

Under the direction of the Community Relations Manager, responsible for conducting calls to prospective residents and tours of the community to meet sales goals. * Represent the community to referral ...

Regency Muskego

Sales Coordinator

Muskego, WI

$17.75 - $24.25/hr

Under the direction of the Community Relations Manager, responsible for conducting callsto prospective residents and tours of the community to meet sales goals. * Represent the community to referral ...

BMOC Inc

Property Manager - Student Housing

Madison, WI · On-site

$55K - $65K/yr

The Property Manager will take ownership of leasing, resident relations, property operations, financial performance, maintenance coordination, and the annual student housing leasing and turnover ...

BMOC, Inc.

Property Manager - Student Housing

Madison, WI · On-site

$55K - $65K/yr

The Property Manager will take ownership of leasing, resident relations, property operations, financial performance, maintenance coordination, and the annual student housing leasing and turnover ...

Regency Muskego

Sales Coordinator

Muskego, WI · On-site

$55K - $60K/yr

Under the direction of the Community Relations Manager, responsible for conducting callsto prospective residents and tours of the community to meet sales goals * Represent the community to referral ...

Regency Muskego

Sales Coordinator

Muskego, WI

$17.75 - $24.25/hr

Under the direction of the Community Relations Manager, responsible for conducting callsto prospective residents and tours of the community to meet sales goals. * Represent the community to referral ...

St. Rita Square

Administrative Assistant

Milwaukee, WI · On-site

$17.75 - $23.75/hr

May work on property management software system to track resident information, rents and ... Help provide and promote high-quality resident relations. Helps residents with laundry cards ...

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Resident Relations Manager information

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How much do resident relations manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for resident relations manager in Wisconsin is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.77 per hour, depending on experience, location, and employer.

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

How much do resident relations managers make in the US?

Resident Relations Managers in the US typically earn between $45,000 and $70,000 annually, with the median salary around $55,000. Compensation varies based on location, experience, and the size of the property or organization, and the role often requires strong communication and customer service skills.

What cities in Wisconsin are hiring for Resident Relations Manager jobs?

Cities in Wisconsin with the most Resident Relations Manager job openings:

Resident Relations Manager jobs near you

Community Manager (Multi-Site)

ACC Management Group, Inc

Oconomowoc, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
ACC Management Group is seeking a full-time Community Manager to oversee the daily operations of two properties located just a few blocks apart. The Community Manager will be responsible for leasing, resident relations, rent collection, regulatory compliance, and ensuring both properties are well maintained while providing exceptional customer service. The ideal candidate is organized, self-motivated, and able to effectively manage multiple priorities in a fast-paced environment. Experience with Section 8 and Low-Income Housing Tax Credit (LIHTC) programs is preferred.
Who We Are
At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls - with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.
We are committed to being a highly regarded property management company - and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.
If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength - we'd love to hear from you.
Why Join ACC?
At ACC, we believe in rewarding our team with more than just a paycheck-we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:
  • Competitive pay with bonus opportunities.
  • Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
  • Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
  • Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
  • Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match-ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
  • Paid time off, provided up front, to recharge and reset.
  • 10 paid holidays, that include a floating holiday and a birthday holiday.
  • Free Employee Assistance Program (EAP) for all employees-available to both full-time and part-time team members, no enrollment required!

Essential Duties
  • Ensure complexes and vacancies are ready for showings and move-in dates.
  • Effectively communicate property features and amenities to all prospects.
  • Answer questions to all prospects and potential applicants in a timely manner.
  • Conduct showings of vacant units to all interested prospects.
  • Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
  • Address resident concerns and all maintenance requests in a timely manner.
  • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
  • Generate, distribute, and monitor renewal notices and follow up accordingly.
  • Coordinate and process all lease paperwork for all move in and move outs.
  • Collect payment of rent according to company procedures and policies.
  • Handle and process all delinquency matters and reporting as need be.
  • Maintain strong resident relations while continuing to enact company and community policies.
  • Lead all resident relations matters or concerns that are presented in a timely manner.
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
  • Record and document all resident correspondence as appropriate.
  • Report and document all accident and emergency situations in a timely manner.
  • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
  • Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
  • Oversee and supervise all maintenance activity of employees and independent contractors.
  • Manage all on-site property employees with providing proper training, guidance, and coaching.
  • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
  • Understand, maintain, and stay up to date on assigned property(s) description and classification.
  • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
  • Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
  • Coordinate bank deposits as needed.
  • Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements
Knowledge, Skill & Ability Requirements
  • High School diploma or equivalent required.
  • 1-2 years of property management or industry related experience required.
  • Knowledge of project-based section 8 or section 42 experience a plus.
  • Knowledge of fair housing laws a plus.
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
  • Experience with Onesite software is a plus.
  • Must be able to physically inspect the properties.
  • Maintain valid driver's license with acceptable driving record.
  • Flexibility with working hours and availability for later hours or Saturdays as needed.
  • Ability to prioritize and possess efficient time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
  • Goal-oriented and team player.
  • Ability to work independently under tight deadlines.
  • Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility
This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.
Physical Demands
The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.
Travel
Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.
ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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