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Resident Relations Manager Jobs in Michigan (NOW HIRING)

Asset Living

Part Time Community Assistant

Kalamazoo, MI · On-site

$15 - $19.25/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Leasing Consultant

Kalamazoo, MI

$15.75 - $18.50/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Part Time Community Assistant

Ann Arbor, MI · On-site

$15.75 - $20/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Leasing Consultant

Kalamazoo, MI · On-site

$15.50 - $18.50/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Part Time Community Assistant

Ann Arbor, MI · On-site

$15.75 - $20/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

Asset Living

Part Time Community Assistant

Kalamazoo, MI · On-site

$15.25 - $19.50/hr

Customer & Resident Relations * Manage excellent customer service and monitor service request turnaround and responsiveness * Projects a favorable image of the community to achieve property ...

M SHAPIRO REAL ESTATE GROUP

Community Manager

Lansing, MI · On-site

$50K - $62K/yr

Property Manager M. Shapiro Real Estate We are a growing Property Management Company seeking to ... resident relations. JOB DUTIES Ensure residents receive the highest levels of service consistent ...

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Resident Relations Manager information

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How much do resident relations manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for resident relations manager in Michigan is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.69 per hour, depending on experience, location, and employer.

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

How much do resident relations managers make in the US?

Resident Relations Managers in the US typically earn between $45,000 and $70,000 annually, with the median salary around $55,000. Compensation varies based on location, experience, and the size of the property or organization, and the role often requires strong communication and customer service skills.

What are the most commonly searched types of Resident Relations jobs in Michigan?

The most popular types of Resident Relations jobs in Michigan are:

What cities in Michigan are hiring for Resident Relations Manager jobs?

Cities in Michigan with the most Resident Relations Manager job openings:

Resident Relations Manager jobs near you

Community Manager

Cardinal Group Companies

Ann Arbor, MI • On-site

Full-time

Re-posted 15 days ago

Cardinal Group Companies rating

5.7

Company rating: 5.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

179th of 204 rated real estate companies

Job description

POSITION: Community Manager (Full-Time, Exempt)
COMPENSATION: Biweekly, plus Benefits and Bonus eligibility
SUMMARY
As a Community Manager you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities.
RESPONSIBILITIES (Including but not limited to):
  • Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
  • Strive for improvements in community performance to meet or exceed annual financial and operational goals.
  • Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
  • Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
  • Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
  • Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
  • Coordinate collection and documentation of all revenues following lease obligations of residents.
  • Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
  • Successfully lead on-site maintenance technicians, office staff and leasing team members.
  • Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
  • Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

QUALIFICATIONS
  • Four (4) years' experience in property management. Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.
  • Working knowledge of property management software; Entrata is preferred.
  • Working knowledge of Microsoft Office Word, Excel, and the Google platform.
  • Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
  • Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.
  • Strong written and verbal communications skills.
  • Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving.
  • Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
  • Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.
  • Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
  • Excellent time management and general organization skills.
  • Neat, professional appearance.
  • Strong client relations skills and previous supervisory experience is required.
  • Ability to embody the Cardinal Culture and Cardinal's Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:
  • Property Manager
  • Property Management
  • Community Manager
  • Onsite Property Manager
  • Apartment Manager
  • Real Estate
  • Manager

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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