Resident Relations Associate Jobs in California (NOW HIRING)

The Caregiver meet community residents' needs by helping with activities of daily living. Responsible for the delivery of quality care by encouraging independence and ensuring each resident's physical, social, cultural, and

intellectual well-being.

Location: Crestaville | 30111 Niguel Rd, Laguna Niguel, CA 92677

Department: Memory Care (Heirloom)

Shifts:

- On-Call | 6:30am-2:30pm; 2:30pm-10:30pm; 10:30pm-6:30am

- Part-Time | Friday, Saturday & Sunday | 2 PM to 10 PM

Pay: $19-$20/hr

What will I do every day?

• Monitor residents' well-being in a general way and report any changes in condition to the appropriate associate/department immediately
• Assist residents with simple requests as needed or find appropriate associate to assist
• Learn resident preferences for opportunities to provide exemplary customer service, exceed resident expectations and enhance resident satisfaction
• Supervise or assist with bathing, dressing, grooming, meals, ambulation and other activities of daily living
• Provide companionship and develop strong resident relations
• Respond to emergencies according to policies and procedures
• Help residents with assistive devices (walkers, wheelchairs, hearing aids, etc.)
• Encourage self-care of residents
• Document care provided to residents consistent with documentation standards
• Provide input to the Care Services Director and/or the Resident Care Coordinator/Dementia
• Care Coordinator to assure that resident individual service plans are current
• Review24 Hour Report and care check lists regularly
• Maintain resident confidentiality and privacy
• Practice standard precautions, infection control, and safe work practices
• Observe and monitor residents to provide or assist with documentation regarding resident status
• Cover the Customer Service desk in the Care Services lobby, if necessary
• Answer telephone according to company policy and standards
• Support, lead and participate in resident-centered wellness programs
• Resolve resident questions according to set policies and procedures
• Greet and direct family members, potential residents, prospects and other individuals to the appropriate staff contacts in the community
• Assist and participate in community special events and marketing events
• Assist residents in meeting their social needs through interaction with staff, family and other residents including encouraging and reminding residents of wellness programming
• Assist in the general upkeep of the community common areas
• Maintain upkeep of residents' rooms (e.g., making bed, taking out trash, washing dishes)
• Assist with resident laundry as assigned
• Support open and honest communication with and between all associates
• Work as part of the team within your department and across the community
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Look for ways to reduce costs and create efficiencies on a daily basis
• Ensure regulatory compliance and report any issues or concerns immediately to supervisor
• Support continuous improvement
• Adhere to all regulations, laws and company standards, including the Associate Handbook
• Understand and support the community sales process
• Perform other related duties as required

What will I need to be successful in this role?

• Bring a smile to work every day
• Be a great team player
• High school education or GED equivalent preferred
• Nursing assistant course recommended

Special Requirements/Certifications I may need?

• First Aid certification and CPR, if required
• Must meet State training requirements and/or certifications
• Nursing Assistant Certification (CNA) is desirable
• Basic competency in the use of multiple forms of technology, including: Microsoft Office applications, internet-based and custom applications
• Ability to work a flexible schedule, including weekends and holidays as needed

What's in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

 All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

*Kisco Senior Living is an Equal Opportunity Employer