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Resident Associate Jobs in Madison, WI (NOW HIRING)

YWCA

Front Desk Associate Evenings & Weekends

Madison, WI

$14 - $18.25/hr

Summary The Front Desk Associate is responsible for maintaining a presence at the front desk ... Serves as a point of contact for building residents, directs clients to appropriate personnel ...

CSC Generation

Resident Chef (Sur La Table)

Madison, WI · On-site

Position Overview As a Resident Chef at Sur La Table, you play a key role in the success of the ... Physical Requirements · Ability to communicate verbally and work cooperatively with associates and ...

Core Spaces

Leasing and Marketing Associate

Madison, WI · On-site

$17.25 - $23/hr

... Associate, you're not just the first impression, you're the spark of excitement for prospective ... Connect with prospective residents to build rapport and understand their housing needs. * Guide ...

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All JobsResident Associate JobsResident Associate Jobs in Madison, WI

Resident Associate information

See Madison, WI salary details

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How much do resident associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for resident associate in Madison, WI is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.45 per hour, depending on experience, location, and employer.

What is a resident associate?

Resident Associates are professionals who typically work in residential facilities such as dormitories, assisted living communities, or rehabilitation centers. Their main responsibilities include supporting residents' daily needs, ensuring a safe and welcoming environment, and sometimes assisting with administrative tasks or organizing activities. They often serve as a point of contact between residents and facility management, helping to resolve issues and maintain community standards. This role requires strong interpersonal skills, empathy, and the ability to handle emergencies or conflicts when they arise.

What are the key skills and qualifications needed to thrive as a resident associate, and why are they important?

To thrive as a Resident Associate, you need a foundational understanding of resident care, safety protocols, and often a high school diploma or equivalent. Familiarity with electronic documentation systems and basic first aid or CPR certification are commonly required. Strong interpersonal skills, patience, and attention to detail help in building trust and effectively supporting residents' daily needs. These competencies are crucial for maintaining a safe, supportive environment and ensuring the well-being of residents in assisted living or care facilities.

What are some typical challenges resident associates face when supporting residents, and how can they effectively address them?

Resident Associates often encounter challenges such as managing diverse resident needs, handling conflicts, and maintaining clear communication with both residents and staff. Successfully addressing these issues involves active listening, practicing empathy, and staying organized to ensure all residents feel heard and supported. Collaborating closely with supervisors and other associates, as well as participating in ongoing training, can help Resident Associates navigate these situations effectively while fostering a positive living environment.

What is the difference between Resident Associate vs Resident Advisor?

AspectResident AssociateResident Advisor
Required credentialsHigh school diploma or equivalent; some roles may prefer college experienceHigh school diploma or college experience often preferred
Work environmentResidential facilities, often in healthcare, educational, or corporate settingsCollege dormitories or student housing
Employer and industry usageHospitals, universities, corporate housingColleges and universities
Common search intentUnderstanding job roles in residential settingsStudent housing leadership roles

Both Resident Associate and Resident Advisor roles involve overseeing residential environments, but Resident Associates typically work in professional or healthcare settings, while Resident Advisors focus on student housing in colleges. The roles share similar credentials and work environments, but their specific responsibilities and employer types differ.

Is being a resident associate worth it?

A resident associate typically provides community support, event planning, and administrative assistance in residential settings. The role offers experience in customer service, communication, and problem-solving, often with flexible hours and opportunities for advancement, making it valuable for those seeking entry-level positions in property management or hospitality.

Is it hard to get a resident associate job?

Getting a resident associate position can vary in difficulty depending on the employer and location, but generally requires good communication skills, customer service experience, and sometimes relevant certifications. Entry-level roles may have less strict requirements, while more advanced positions may require prior experience or specialized training. Preparing a strong application and demonstrating interpersonal skills can improve chances of hiring.

What are the most commonly searched types of Resident jobs in Madison, WI?

The most popular types of Resident jobs in Madison, WI are:

What cities near Madison, WI are hiring for Resident Associate jobs?

Cities near Madison, WI with the most Resident Associate job openings:

Resident Associate jobs near you
Infographic showing various Resident Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 3% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,179 per year, or $16 per hour.

Front Desk Associate Evenings & Weekends

YWCA

Madison, WI

$14 - $18.25/hr

Part-time

Re-posted 15 days ago

YWCA rating

6.1

Company rating: 6.1 out of 10

Based on 436 frontline employees who took The Breakroom Quiz

580th of 785 rated non-profit organizations

Job description

Summary

The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts. Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Customer Service

  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or resident floor.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel or building residents are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Provides support to residents of the building by distributing information, forms, resources, mail, apartment keys, etc.
  • Responds to resident queries and complaints in a trauma informed manner; documenting building incidents.
  • Collects rent payments and issues receipts for cash received.
  • Schedules appointments with the appropriate personnel.


Safety and Security

  • Monitors traffic flow through the lobby by acknowledging the presence of individuals entering and leaving the building, determining the purpose of their visit or resident status, and if they have properly checked in at the desk.
  • Monitors visitor access and issues passes when required.
  • Monitors security cameras.
  • Conducts walking rounds of the building assessing noise levels, investigating disturbances, stopping any unrecognized visitors, noting unsafe conditions and repairs that need to be made in common areas, turning off unattended kitchen appliances, assuring all male visitors are out of the building when male visiting hours end.
  • Locking all entrances at specified times in the evening, as well as locking off access to different areas of the building.
  • Observes and documents concerns related to building residents on and around the property.
  • Follows building procedure in responding to unattended children.
  • Provides support to Housing staff in verifying wellbeing of case managers after in-home visits.
  • Responds to emergency situations and works with law enforcement officers, emergency health care providers, and firefighting personnel.
  • Exercises judgment during crisis situations.


Operations Management

  • Available to cover overnight shifts due to illnesses and vacations for regular night shift staff.
  • Documents physical plant issues (i.e. elevator function, building keys, etc.) and reports to the Facilities Director for repair.
  • Maintains resident rosters making updates and revisions as needed.
  • Receives, sorts, routes, and distributes mail.
  • Completes the appropriate move-in/out paperwork for all residents of the building.
  • Completes and files the appropriate paperwork as needed i.e. incident reports, etc.
  • Maintains a clean and orderly work environment behind our front desk.
  • Performs other clerical duties as needed


Qualifications

  • High School Diploma, equivalency or working towards degree completion.
  • 6-12 months experience providing customer service.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Knowledge, Skills and Abilities:

  • Must support the YWCA mission: eliminating racism and empowering women, and demonstrate the competencies listed in the YWCA Madison Competency Model.
  • Work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services.
  • Experience working with low income populations; especially with individuals with mental illness &/or AODA issues.
  • Knowledge of Trauma Informed Care practices.
  • Ability to make appropriate judgment calls during crisis situations.
  • Willingness to learn.


Additional Requirements

  • Must be at least age 18.

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