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Residence Inn Jobsexternal in Charleston, SC (NOW HIRING)

Bennett Hospitality

Front Desk Agent

Mount Pleasant, SC · On-site

$18/hr

As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest ...

Bennett Hospitality

Laundry Attendant

Mount Pleasant, SC · On-site

$13 - $15.75/hr

Bennett Hospitality is hiring a dependable, detail-oriented Laundry Attendant to join the opening team at a brand-new, custom-built Residence Inn by Marriott located at Patriot's Point. This behind ...

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All JobsResidence Inn JobsResidence Inn Jobs in Charleston, SC

Residence Inn information

See Charleston, SC salary details

$9

$21

$28

How much do residence inn jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for residence inn in Charleston, SC is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $26.30 per hour, depending on experience, location, and employer.

What is a Residence Inn?

Residence Inn is a brand of extended-stay hotels owned by Marriott International. These hotels are designed for travelers who need accommodations for longer periods, such as business professionals, families relocating, or vacationers. Residence Inn offers spacious suites with full kitchens, living areas, and amenities like complimentary breakfast, free Wi-Fi, and evening social events. Guests often appreciate the home-like atmosphere and the convenience of hotel services during longer stays.

What are the key skills and qualifications needed to thrive as a Residence Inn front desk associate?

To thrive as a Residence Inn Front Desk Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (such as Opera or Marriott’s internal booking software), payment processing systems, and basic office technology is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor are standout soft skills for this role. These qualifications ensure exceptional guest experiences, efficient operations, and uphold the brand’s reputation for hospitality.

What are some common challenges faced by front desk associates at Residence Inn, and how can they be effectively managed?

Front desk associates at Residence Inn often encounter challenges such as managing high guest volumes during peak check-in/check-out times, addressing guest concerns promptly, and coordinating with housekeeping and maintenance teams to ensure room readiness. Effective communication, strong multitasking abilities, and a calm, solution-oriented approach are essential for overcoming these challenges. Additionally, leveraging property management systems and following established protocols can help associates streamline operations and provide excellent guest service.

What is the difference between Residence Inn vs Front Desk Agent?

AspectResidence InnFront Desk Agent
Primary RoleHospitality service provider managing guest stays at extended-stay hotelsFrontline staff handling guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma; hospitality or customer service experience preferredHigh school diploma; customer service skills
Work EnvironmentHotel property, often in hospitality industryHotel lobby or reception area
Employer & IndustryHospitality industry, hotel chains like Residence InnHotels, resorts, hospitality sector

Residence Inn staff oversee overall guest experience and property operations, while Front Desk Agents focus on guest check-in, check-out, and inquiries. Both roles are essential in hospitality, with Residence Inn representing the hotel brand and Front Desk Agents serving as the frontline customer service providers.

What are popular job titles related to Residence Inn jobs in Charleston, SC?

For Residence Inn jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Residence Inn jobs in Charleston, SC look for?

The top searched job categories for Residence Inn jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Residence Inn jobs?

Cities near Charleston, SC with the most Residence Inn job openings:

Residence Inn jobs near you
Infographic showing various Residence Inn job openings in Charleston, SC as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,662 per year, or $22 per hour.

Front Desk Agent

Bennett Hospitality Management

Mount Pleasant, SC • On-site

$18/hr

Full-time

Re-posted 26 days ago

Job description

Description

Job description:

As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.

Key Responsibilities:

  • Greet and welcome all guests with a warm and friendly demeanor.
  • Handle the check-in and check-out process efficiently using FOSSE.
  • Manage room assignments, guest preferences, and special requests      accurately.
  • Handle cash, credit card, and billing transactions in accordance with hotel procedures.
  • Answer incoming calls promptly and professionally.
  • Resolve guest issues, concerns, or complaints promptly and courteously.
  • Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
  • Maintain a neat and organized front desk and lobby area.
  • Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
  • Perform end-of-day audits and reports if working evening/night shifts.

Schedule:

  • Flexible availability required (including weekends/holidays)

Benefits:

  • Marriott employee discount program
  • Flexible scheduling
  • Opportunities for advancement
  • Team-oriented and supportive work environment

Requirements

Qualifications:

  • Previous front desk or hospitality experience required, preferably with FOSSE property management system.
  • Strong customer service and communication skills.
  • High attention to detail and organizational abilities.
  • Ability to work independently and handle stressful situations calmly.
  • Availability to work evenings, weekends, and holidays as needed.
  • Proficiency with basic computer systems and hotel POS platforms.


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