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Reservations Jobs in Decatur, GA (NOW HIRING)

Omni Hotels & Resorts

Reservations Manager

Atlanta, GA · On-site

Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention ...

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Reservations information

See Decatur, GA salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for reservations in Decatur, GA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.67 per hour, depending on experience, location, and employer.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work part-time or full-time schedules.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What is a reservation job?

A reservation job involves managing bookings and scheduling for clients in industries such as hospitality, travel, or dining. Employees typically use reservation systems or software to confirm, modify, or cancel reservations and may need strong customer service skills. The role often requires attention to detail and good communication abilities.

What jobs pay $500,000 a year in the US?

Reservations roles typically do not pay $500,000 annually; such high salaries are usually found in executive, investment, or specialized medical positions. High-paying jobs often require advanced skills, extensive experience, or leadership responsibilities. For most reservation-related jobs, salaries are significantly lower than this threshold.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What are reservations in the context of a job?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are popular job titles related to Reservations jobs in Decatur, GA? For Reservations jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Reservations jobs in Decatur, GA look for? The top searched job categories for Reservations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Reservations jobs? Cities near Decatur, GA with the most Reservations job openings:
Reservations jobs near you
Infographic showing various Reservations job openings in Decatur, GA as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,770 per year, or $18.6 per hour.
Reservations Manager

Reservations Manager

Omni Hotels & Resorts

Atlanta, GA • On-site

Full-time

Posted 3 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.
Responsibilities:
  • Group Reservations and Management:
    • Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
    • Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
    • Manage duplicate reservations and resolve any group reservation errors.
  • Daily Operations and Monitoring:
    • Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
    • Regularly check reservations for potential overselling and handle related adjustments.
    • Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
  • Communication and Reporting:
    • Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
    • Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
    • Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
    • Complete requests for group histories.
  • Technical and Analytical Tasks:
    • Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.
    • Ensure accurate input and management of reservations in systems like OPERA and PMS, and ensure timely responses to all communications.
  • Financial Responsibilities:
    • Manage financial transactions including charging for no-shows, cancellations, deposits, and processing group commissions.
    • Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries.

  • Leadership & Team Management
    • Provides day-to-day leadership and supervision of the Reservations and Group Housing team, ensuring associates understand expectations, priorities, and service standards.
    • Manages direct reports including scheduling, payroll review, performance coaching, and professional development for a team of up to nine associates.
    • Serves as the first point of escalation for team members when operational challenges arise, providing guidance and resolution while maintaining service standards and departmental efficiency.
    • Ensures departmental procedures, brand standards, and operational processes are consistently followed, reinforcing accountability and accuracy across the team.
    • Facilitates team communication through regular meetings, stand-ups, and updates to ensure alignment with hotel priorities, brand initiatives, and operational changes.
    • Partners with Human Resources and hotel leadership to address performance concerns, recognition opportunities, and employee relations matters when necessary.
    • Supports onboarding and training of new associates and reinforces ongoing development to ensure strong technical knowledge of reservations systems, group housing procedures, and inventory management practices.
    • Acts as the departmental leader in the absence of the Director of Revenue Management or other departmental leadership, ensuring continuity of operations and decision-making.

  • Additional Responsibilities:
    • Assist with VIP, internal, fax, and email reservations.
    • Maintain a thorough knowledge of hotel services, events, and manage special accounts like ESP.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding.
  • Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in Delphi FDC, PMS, ORS, PMS, Extranets, ART and SQL Server Reporting is preferred.
  • Minimum of 3 years of reservations or group housing experience in a large hotel (600 keys+) is required. Luxury is preferred.
  • Minimum of 1 year of hotel management experience leading people is required. Luxury experience is preferred.
  • High school diploma required, college degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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