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Reservations Jobs in Utah (NOW HIRING)

Montage International

Sales Reservations Agent

Park City, UT · On-site

$15.75 - $20.50/hr

Sales Reservations Agent The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest ...

Homestead Midway Utah

Reservations Agent

Midway, UT · On-site

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Homestead Midway Utah

Reservations Agent

Midway, UT · On-site

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Homestead Midway Utah

Reservations Agent

Midway, UT · On-site

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Auberge Collection

Area Reservations Sales Agent

Coalville, UT · On-site

$16.25 - $21/hr

Role Summary Embark on a journey of refined hospitality as a Reservations Sales Agent at The Lodge at Blue Sky, LLC, where every interaction becomes an artful orchestration of bespoke experiences. In ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

Coordinate reservations for hotels, resorts, cruises, vacation packages, tours, and other travel services * Assist clients with booking requests, confirmations, itinerary updates, and travel ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

Coordinate reservations for hotels, resorts, cruises, vacation packages, tours, and other travel services * Assist clients with booking requests, confirmations, itinerary updates, and travel ...

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All JobsReservations JobsReservations Jobs in Utah

Reservations information

See Utah salary details

$10

$17

$26

How much do reservations jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for reservations in Utah is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.28 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are the most commonly searched types of Reservations jobs in Utah?

The most popular types of Reservations jobs in Utah are:

What are popular job titles related to Reservations jobs in Utah?

For Reservations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Utah look for?

The top searched job categories for Reservations jobs in Utah are:

Reservations jobs near you
Infographic showing various Reservations job openings in Utah as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,150 per year, or $17.4 per hour.

Reservations Sales Agent - Part-time

Black Desert Resort

Ivins, UT • On-site

$18/hr

Part-time

Medical, Retirement

Posted 5 days ago

Job description

Overview
Black Desert Resort, located among the dramatic red rocks and lava fields of Southern Utah, is an ultra-premium destination offering luxury accommodations, championship golf, exceptional dining, spa and wellness experiences, outdoor recreation, and curated resort programming.
The Reservations Sales team serves as one of the first and most important connections guests have with Black Desert Resort. Through personalized service, thoughtful recommendations, and a strong understanding of the complete resort experience, Reservations Sales Agents transform guest inquiries into memorable stays while maximizing revenue opportunities for the resort.
Job Summary
The Reservations Sales Agent is responsible for creating an exceptional first impression of Black Desert Resort while converting guest inquiries into reservations and maximizing revenue through consultative selling, upselling, and personalized recommendations.
This position is an evolution of the traditional Reservations Agent role, with an increased focus on sales performance, revenue generation, resort knowledge, and experience curation. Reservations Sales Agents are expected to move beyond simply processing reservations by understanding each guest's reason for travel, anticipating their needs, recommending the appropriate accommodations and experiences, and confidently closing the sale.
The Reservations Sales Agent serves as a knowledgeable resort ambassador, connecting guests with accommodations, dining, golf, spa, recreation, and other resort experiences while delivering warm, effortless, and personalized hospitality throughout the booking process.
Job Specifications
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Part-Time
Compensation: $18.00 per hour base wage plus incentive opportunities, with total hourly earnings of up to $30.00 per hour based on qualifying sales performance and the terms of the Reservations Sales Incentive Program.
Why Join Us
  • Serve as one of the first ambassadors guests encounter when discovering Black Desert Resort.
  • Earn additional compensation through the Reservations Sales Incentive Program based on qualifying sales performance.
  • Comprehensive benefits for eligible associates including health insurance, 401(k) with company match, employee dining, resort discounts, and other applicable benefits.
  • Opportunities for professional development and advancement within Reservations, Revenue, Sales, Rooms, and resort operations.

Responsibilities
Key Responsibilities Including But Not Limited To
  • Respond to inbound reservation inquiries by telephone, email, and other communication channels with warmth, professionalism, and urgency.
  • Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
  • Identify each guest's travel purpose, preferences, interests, and priorities to recommend accommodations and experiences that best meet their needs.
  • Maximize room revenue through strategic upselling of room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
  • Promote and sell resort experiences including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
  • Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and resort programming.
  • Accurately create, modify, and cancel reservations while ensuring guest profiles, preferences, special requests, payment information, and reservation details are properly documented.
  • Explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms clearly and accurately.
  • Personalize guest interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
  • Meet established sales, conversion, revenue, quality, and productivity expectations.
  • Participate in ongoing sales coaching, call reviews, training, resort familiarization, and product knowledge development.
  • Maintain accurate documentation required for incentive compensation and follow all Reservations Sales Incentive Program requirements.
  • Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other resort departments to fulfill guest requests and ensure seamless arrival experiences.
  • Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
  • Protect guest privacy and payment information while following all resort security, PCI, and reservation procedures.
  • Perform other duties as assigned.

Qualifications
Preferred Qualifications and Skills
  • Previous reservations, hospitality, luxury retail, call center, inside sales, or customer service experience preferred.
  • Previous luxury hotel or resort experience strongly preferred.
  • Demonstrated sales ability with confidence recommending products, upgrading experiences, and closing sales.
  • Strong verbal and written communication skills with a warm, polished, and engaging communication style.
  • Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.
  • Strong listening skills with the ability to uncover guest needs and personalize recommendations.
  • Ability to balance sales performance with authentic hospitality and guest trust.
  • Strong attention to detail and ability to accurately manage reservation and payment information.
  • Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
  • Experience with hotel property management, central reservations, CRM, or related hospitality systems preferred.
  • Ability to remain composed, professional, and solutions-focused during high call volumes and challenging guest interactions.
  • Strong teamwork, reliability, accountability, and willingness to receive coaching and feedback.
  • Ability to consistently meet established performance and quality standards.

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