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Reservations Manager Jobs in Grayson, GA (NOW HIRING)

Omni Hotels & Resorts

Reservations Manager

Atlanta, GA · On-site

Group Reservations and Management: * Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and ...

U-Haul

Part Time Reservation Agent (in office)

Stockbridge, GA · On-site

$13.75 - $17/hr

Under the direction of the Traffic Control Manager, your primary focus will be supporting customers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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Reservations Manager information

See Grayson, GA salary details

$26.9K

$55.5K

$101.1K

How much do reservations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for reservations manager in Grayson, GA is $55,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs

What cities near Grayson, GA are hiring for Reservations Manager jobs?

Cities near Grayson, GA with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Grayson, GA as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $55,466 per year, or $26.7 per hour.

Reservations Manager

Omni Hotels & Resorts

Atlanta, GA • On-site

Full-time

Re-posted 25 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.
Responsibilities:
  • Group Reservations and Management:
    • Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
    • Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
    • Manage duplicate reservations and resolve any group reservation errors.
  • Daily Operations and Monitoring:
    • Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
    • Regularly check reservations for potential overselling and handle related adjustments.
    • Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
  • Communication and Reporting:
    • Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
    • Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
    • Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
    • Complete requests for group histories.
  • Technical and Analytical Tasks:
    • Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.
    • Ensure accurate input and management of reservations in systems like OPERA and PMS, and ensure timely responses to all communications.
  • Financial Responsibilities:
    • Manage financial transactions including charging for no-shows, cancellations, deposits, and processing group commissions.
    • Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries.

  • Leadership & Team Management
    • Provides day-to-day leadership and supervision of the Reservations and Group Housing team, ensuring associates understand expectations, priorities, and service standards.
    • Manages direct reports including scheduling, payroll review, performance coaching, and professional development for a team of up to nine associates.
    • Serves as the first point of escalation for team members when operational challenges arise, providing guidance and resolution while maintaining service standards and departmental efficiency.
    • Ensures departmental procedures, brand standards, and operational processes are consistently followed, reinforcing accountability and accuracy across the team.
    • Facilitates team communication through regular meetings, stand-ups, and updates to ensure alignment with hotel priorities, brand initiatives, and operational changes.
    • Partners with Human Resources and hotel leadership to address performance concerns, recognition opportunities, and employee relations matters when necessary.
    • Supports onboarding and training of new associates and reinforces ongoing development to ensure strong technical knowledge of reservations systems, group housing procedures, and inventory management practices.
    • Acts as the departmental leader in the absence of the Director of Revenue Management or other departmental leadership, ensuring continuity of operations and decision-making.

  • Additional Responsibilities:
    • Assist with VIP, internal, fax, and email reservations.
    • Maintain a thorough knowledge of hotel services, events, and manage special accounts like ESP.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding.
  • Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in Delphi FDC, PMS, ORS, PMS, Extranets, ART and SQL Server Reporting is preferred.
  • Minimum of 3 years of reservations or group housing experience in a large hotel (600 keys+) is required. Luxury is preferred.
  • Minimum of 1 year of hotel management experience leading people is required. Luxury experience is preferred.
  • High school diploma required, college degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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