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Reservations Manager Jobs in Allen, TX (NOW HIRING)

Hôtel Swexan

Reservations Supervisor

Dallas, TX · On-site

Partner closely with Revenue Management and Sales to align booking strategies Revenue & Systems ... years reservations or front office experience, luxury hotel preferred * Previous supervisory or ...

Royal Lahaina Resort

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Complete forecasts as required by management. Monitor daily sales activity and alert Front Desk ... Review Reservations logbook and Guest Request log on a daily basis. Send confirmations. Process ...

U-Haul

Reservation Manager

Garland, TX · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Lewisville, TX

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

Hourly Highgate is a premier real estate investment and hospitality management company widely ... The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ...

U-Haul

Reservation Manager

Garland, TX

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Lewisville, TX · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Overview The Reservations Agent is responsible for handling reservations, inquiries and ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Overview The Reservations Agent is responsible for handling reservations, inquiries and ...

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Reservations Agent Requisition ID 2026-81193 Category Reservations Job Location US-TX-Dallas ... With an executive team consisting of some of the industry's most experienced hotel management ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Overview The Reservations Agent is responsible for handling reservations, inquiries and ...

The Joule

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Overview The Reservations Agent is responsible for handling reservations, inquiries and ...

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Reservations Manager information

See Allen, TX salary details

$27K

$55.6K

$101.4K

How much do reservations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for reservations manager in Allen, TX is $55,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $65,100.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What cities near Allen, TX are hiring for Reservations Manager jobs?

Cities near Allen, TX with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,600 per year, or $26.7 per hour.

Group Reservations Coordinator

Frisco, TX • On-site

Omni Hotels & Resorts
Traveler Accommodation • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

People enjoy working here

Recommended by students

Respectful managers

Learn more about Omni Hotels & Resortsexternal

$16.25 - $20.75/hr

Full-time

Posted 4 days ago

Job description

Omni Frisco Hotel at the Star
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Overview:
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.
Responsibilities:
  • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
  • Attend weekly group pick-up meetings
  • Run group arrivals lists daily for future arrival dates, and no-show reports daily.
  • Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
  • Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
  • Report to the Reservations Manager and the Director of Revenue Management.
  • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
  • Complete Group Commission Report, after group's departure.
  • Monitor room type availability daily.
  • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
  • Complete competition rate analysis as needed.
  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
  • Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
  • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
  • Assist in completing all fax and email reservations.
  • Research outstanding Travel Agent Commissions for groups.
  • Research and charge for all no-shows, cancelations, and deposits.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
  • Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
  • Proficient computer skills on Microsoft Office, Excel, and Word
  • Excellent and professional communication skills
  • Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.
  • Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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