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Reservations Associate Jobs in Philadelphia, PA (NOW HIRING)

Hertz

Customer Service and Sales Associate 41678

Philadelphia, PA · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and ... Convert phone shops to reservations and rentals. * Creating a positive customer service experience ...

PetSmart

PetsHotel Associate

Collegeville, PA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

West Chester, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Sewell, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Springfield, PA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Willow Grove, PA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

Hertz

Customer Service and Sales Associate

Philadelphia, PA · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and ... Convert phone shops to reservations and rentals * Creating a positive customer service experience ...

PetSmart

PetsHotel Associate

North Wales, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

Hertz

Customer Service and Sales Associate

Philadelphia, PA · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and ... Convert phone shops to reservations and rentals * Creating a positive customer service experience ...

PetSmart

PetsHotel Associate

Marlton, NJ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Lawnside, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Fairless Hills, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

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Showing results 1-20

All JobsReservations Associate JobsReservations Associate Jobs in Philadelphia, PA

Reservations Associate information

See Philadelphia, PA salary details

$11

$17

$22

How much do reservations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for reservations associate in Philadelphia, PA is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in Philadelphia, PA? The most popular types of Reservations jobs in Philadelphia, PA are:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,614 per year, or $17.6 per hour.

Part Time Staybridge Suites Social Host/Front Desk Associate

Delco Development

Mount Laurel, NJ • On-site

$13.75 - $17.75/hr

Other

Re-posted 16 days ago

Job description

Hybrid Breakfast Host & Front Desk Associate

Position Overview

We have a unique position available for a Social Host & Front Desk Associate! The Social host is needed Monday-Wednesday 3:30PM-8:30PM with extra shifts available as a Front Desk Associate. This hybrid position is responsible for delivering exceptional guest service through both breakfast operations and front desk support. This role oversees the setup, presentation, cleanliness, and inventory of the breakfast area while also assisting guests with check-in, reservations, payments, and general hotel inquiries. The ideal candidate is organized, customer-focused, and able to multitask in a fast-paced hospitality environment while maintaining brand standards and guest satisfaction.

Essential Duties & Responsibilities

Breakfast & Food Service Responsibilities

  • Prepare, set up, maintain, and break down the breakfast area daily

  • Monitor food quality, presentation, freshness, and cleanliness throughout service

  • Maintain proper food inventory levels and assist with ordering and stock rotation

  • Follow all food safety, sanitation, and local Board of Health regulations

  • Ensure compliance with brand standards and quality assurance expectations

  • Operate kitchen equipment safely and efficiently

  • Maintain cleanliness and organization of all food service areas

  • Assist in controlling food costs and minimizing waste

  • Address guest concerns and ensure a positive dining experience

Front Desk & Guest Service Responsibilities

  • Welcome guests with a professional and friendly demeanor

  • Check guests in and out efficiently while verifying reservations and payment methods

  • Assign rooms, issue room keys, and provide hotel information

  • Answer phone calls and respond to guest questions and requests promptly

  • Assist guests with reservations, directions, local recommendations, and concierge-style services

  • Maintain accurate guest records and process payments

  • Handle guest messages, packages, lost and found items, and special requests

  • Resolve guest concerns professionally and escalate issues when necessary

  • Support overall hotel operations and assist other departments as needed

Qualifications

  • Previous hospitality, food service, hotel, or customer service experience preferred

  • Prior culinary or breakfast service experience strongly preferred

  • ServSafe Certification preferred

  • Strong communication and customer service skills

  • Ability to multitask and work independently in a fast-paced environment

  • Professional appearance and positive attitude

  • Basic computer and phone skills

  • High school diploma or equivalent preferred

Physical Requirements

  • Ability to stand and/or walk for extended periods of time

  • Ability to lift up to 30 pounds unassisted

  • Ability to work in kitchen and front desk environments

  • Exposure to cleaning chemicals and kitchen equipment

Additional Expectations

  • Maintain professionalism and teamwork at all times

  • Demonstrate flexibility and willingness to assist wherever needed

  • Uphold hotel brand standards and commitment to guest satisfaction

Monday through Wednesday 3:30PM-8:30PM, with extra shifts available as Front Desk Associate.

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