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Reservations Associate Jobs in Florida (NOW HIRING)

Marriott

Reservations Agent

Lake Buena Vista, FL · On-site

$15 - $18.75/hr

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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LR PALM HOUSE LLC

PBX/Reservations Agent

Palm Beach, FL · On-site

$22/hr

High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business, or related field preferred. * 1-2 years of experience in hotel reservations, front ...

LR PALM HOUSE LLC

PBX/Reservations Agent

Palm Beach, FL · On-site

$22/hr

High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business, or related field preferred. * 1-2 years of experience in hotel reservations, front ...

Palm House Luxury Hotel

PBX/Reservations Agent

Palm Beach, FL · On-site

$15.50 - $19.25/hr

High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business, or related field preferred. * 1-2 years of experience in hotel reservations, front ...

Marriott

Senior Group Reservations Coordinator

Naples, FL

$16.25 - $20.75/hr

Additional Information Job Number 26057582 Job Category Reservations Location 280 Vanderbilt Beach ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Senior Group Reservations Coordinator

Naples, FL · On-site

$16.25 - $20.75/hr

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Restaurant Reservations Agent

Ponte Vedra Beach, FL

$14.75 - $18.50/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott

Restaurant Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott

Restaurant Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in Florida? The most popular types of Reservations jobs in Florida are:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Florida as of June 2026, with employment types broken down into 13% Full Time, 84% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Reservations Agent

Reservations Agent

Marriott

Lake Buena Vista, FL • On-site

$15 - $18.75/hr

Full-time

Posted yesterday

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,137 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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