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Reservations Agent Jobs in Mobile, AL (NOW HIRING)

Innisfree Hotels

Guest Services Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

A Guest Service Agent, is responsible for accommodating all guests and assisting with their various ... booking reservations and canceling reservations as needed, process payments for guest bills ...

Innisfree

Guest Services Agent

Orange Beach, AL

$13 - $16.25/hr

A Guest Service Agent, is responsible for accommodating all guests and assisting with their various ... booking reservations and canceling reservations as needed, process payments for guest bills ...

PCH

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... You'll be responsible for welcoming guests, managing reservations, and addressing guest inquiries ...

Alfa Insurance Agent

Insurance Agent

Mobile, AL · On-site

$303K/yr

Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa's extensive training programs and resources. * The chance to represent a company renowned for its ...

Alfa Insurance Agent

Insurance Agent

Mobile, AL · On-site

$303K/yr

Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa's extensive training programs and resources. * The chance to represent a company renowned for its ...

U-Haul

Reservation Manager

Mobile, AL · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Alfa Insurance Agent

Insurance Agent

Mobile, AL · On-site

$303K/yr

Average Agent Revenue - $303,600 * Top 10% Average Agent Revenue - $600,986 * Access to Alfa's extensive training programs and resources. * The chance to represent a company renowned for its ...

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guestsa first point of contact and manages all aspects of the guests accommodations. The responsibilities include registering guests, managing reservations and ...

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of the guests accommodations. The responsibilities include registering guests, managing reservations ...

MOBILE HOME 2 SUITES

Guest Service Representative

Mobile, AL · On-site

$11.25 - $13.75/hr

The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest ...

MOBILE HOME 2 SUITES

Guest Service Representative

Mobile, AL · On-site

$11.25 - $13.75/hr

The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest ...

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All JobsReservations Agent JobsReservations Agent Jobs in Mobile, AL

Reservations Agent information

See Mobile, AL salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for reservations agent in Mobile, AL is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.13 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Mobile, AL?

The most popular types of Reservations Agent jobs in Mobile, AL are:

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For Reservations Agent jobs in Mobile, AL, the most frequently searched job titles are:

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The top searched job categories for Reservations Agent jobs in Mobile, AL are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Mobile, AL as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,128 per year, or $17.4 per hour.

Guest Services Agent

Valor Hospitality Partners

Orange Beach, AL • On-site

$13 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

COMPANY OVERVIEW
At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
Position: Guest Services Agent
Reports To: General Manager
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
ESSENTIAL JOB FUNCTION:
  • Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Manage phone activity including providing general knowledge to callers.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.
BENEFITS PACKAGE
  • Competitive Salary
  • Daily Pay!
  • Team Member Hotel Discount Program
  • Uniforms Provided for most positions
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO
  • 401k with employer match
  • Team Member Awards and Recognition programs throughout the year
  • Food and Beverage Discounts
  • Tuition Reimbursement

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