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Executive & Operations Assistant

Location: Markham, Ontario / Various Locations as Required

Employment Type: Full-Time

Career Growth: Potential opportunity to transition into a salaried role after approximately 6 months, based on performance, demonstrated capability, available opportunities, and business needs.

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to designated management, the Executive & Operations Assistant will provide administrative, coordination, communication, and operational support to HQ leadership, Regional Managers, and other members of the management team.

The successful candidate will work closely with different departments and teams to help ensure priorities, projects, communications, and follow-up activities are organized and completed effectively.

This is a hands-on role for someone who is highly organized, adaptable, professional, and interested in developing a long-term career in business operations, administration, or management support.

Key Responsibilities

Executive & Administrative Support

• Provide day-to-day administrative support to HQ leadership and designated management.
• Assist with organizing calendars, meetings, and schedules.
• Prepare meeting agendas, documents, presentations, reports, and other business materials.
• Take meeting notes and track action items where required.
• Follow up with relevant team members regarding outstanding tasks, deadlines, and deliverables.
• Assist with organizing files, documents, and business records.
• Draft and prepare internal communications and other materials as required.
• Support management with special projects and business initiatives.
• Handle confidential and sensitive business information with professionalism and discretion.

Regional Manager & Operations Support

• Provide coordination and administrative support to Regional Managers and designated management.
• Assist with tracking store updates, action plans, operational concerns, and follow-ups.
• Help coordinate communication between HQ, Regional Managers, Store Managers, and other internal teams.
• Follow up on outstanding action items and deadlines.
• Assist with preparing weekly reports, meeting materials, and operational summaries.
• Support the organization of Regional Manager meetings and other management meetings.
• Assist with collecting information and feedback from stores when required.
• Support store visits, projects, and operational initiatives where appropriate.
• Help identify recurring operational issues and ensure they are communicated to the appropriate team members.
• Work in store operations to develop a stronger understanding of the business, products, procedures, and store-level operational needs.

Project Coordination & Business Support

• Assist with coordinating internal projects and tracking progress.
• Maintain project trackers and follow up with stakeholders on deadlines and deliverables.
• Support new initiatives, process improvements, and company projects.
• Assist with researching, organizing, and preparing information for management.
• Help improve communication and coordination across different departments.
• Support the implementation of new processes, programs, and operational initiatives.
• Perform other duties and special projects as assigned.

What We're Looking For

We are looking for someone who is eager to learn and interested in developing a long-term career with Real Fruit Bubble Tea.

The ideal candidate is:

• Highly organized and detail-oriented.
• Interested in business operations, administration, management, or executive support.
• Comfortable communicating with employees at different levels of the organization.
• Professional, reliable, and able to handle confidential information appropriately.
• Comfortable managing multiple priorities and deadlines.
• Proactive and willing to take initiative.
• Comfortable working independently and following through on tasks.
• Adaptable and open to learning new responsibilities.
• Interested in developing a strong understanding of the company's operations and business processes.
• Willing to support different areas of the business as required.

Qualifications & Experience

• Previous experience in administration, executive assistance, operations coordination, project coordination, retail operations, or a related field is an asset.
• Experience supporting managers, coordinating projects, or managing multiple priorities is preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Comfortable preparing documents, reports, presentations, and spreadsheets.
• Proficiency with Microsoft Office and/or Google Workspace is an asset.
• Experience with Lark or other workplace collaboration platforms is an asset.
• Ability to maintain professionalism and confidentiality when handling sensitive business information.
• Mandarin and/or Cantonese language skills are considered an asset.
• Must have a valid G Class driver's licence and reliable transportation.

Compensation & Career Growth

This position will begin at:

CAD $20.00–$25.00 per hour, based on experience and qualifications.

After approximately 6 months, employees who demonstrate strong performance, reliability, business knowledge, and readiness for increased responsibilities may be considered for a transition into a salaried position or another executive, operations, or management support role.

Why Join Real Fruit Bubble Tea?

• Competitive hourly compensation of $20.00–$25.00 per hour.
• Potential opportunity to transition into a salaried role after approximately 6 months.
• Hands-on exposure to business operations, administration, executive support, and management.
• Opportunity to work closely with HQ leadership and Regional Managers.
• Exposure to different areas of a growing business.
• Career development and internal growth opportunities.
• Opportunity to contribute ideas and make an impact.
• Fast-paced, entrepreneurial, and collaborative work environment.

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position.

AI Usage:

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team.

Industry

Food and Beverage Services

Employment Type

Full-time

Real Fruit Bubble Tea is committed to inclusive and accessible employment practices. Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment selection process