Senior Incident Manager
$100K - $135K/yr
... reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance ...
Senior Incident Manager
$100K - $135K/yr
... reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance ...
Social Media Community Engagement Specialist (PSS3), Division of Marketing & Communication
$63K - $73K/yr
This position requires a creative social media professional with ability to identify reputational risk posed by social media exposure and expertise in mitigation, with all efforts focused on ...
Social Media Community Engagement Specialist (PSS3), Division of Marketing & Communication
$63K - $73K/yr
This position requires a creative social media professional with ability to identify reputational risk posed by social media exposure and expertise in mitigation, with all efforts focused on ...
Social Media Community Engagement Specialist (PSS3), Division of Marketing & Communication
Glassboro, NJ · On-site
$63K - $73K/yr
This position requires a creative social media professional with ability to identify reputational risk posed by social media exposure and expertise in mitigation, with all efforts focused on ...
Social Media Community Engagement Specialist (PSS3), Division of Marketing & Communication
Glassboro, NJ · On-site
$63K - $73K/yr
This position requires a creative social media professional with ability to identify reputational risk posed by social media exposure and expertise in mitigation, with all efforts focused on ...
Varonis Specialist
Newark, NJ · On-site +1
Conduct in-depth analysis of client environments to identify technical, financial, and reputational risk related to identity and access management. * Develop and implement remediation plans ...
Varonis Specialist
Newark, NJ · On-site +1
Conduct in-depth analysis of client environments to identify technical, financial, and reputational risk related to identity and access management. * Develop and implement remediation plans ...
Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and ...
Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and ...
Tax Attorney, Corporate Tax Planning - Vice President
Jersey City, NJ · On-site
$133K - $200K/yr
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Tax Attorney, Corporate Tax Planning - Vice President
Jersey City, NJ · On-site
$133K - $200K/yr
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Head of Environmental Compliance, US
Nutley, NJ · On-site
$134 - $168/hr
Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and ...
Head of Environmental Compliance, US
Nutley, NJ · On-site
$134 - $168/hr
Every day, we design public relations and communication strategies that build awareness, trust and relationships, while steering us away from reputational risk. We do this by gathering and ...
Tax Attorney, Corporate Tax Planning - Vice President
Jersey City, NJ · On-site
$125K - $168K/yr
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Tax Attorney, Corporate Tax Planning - Vice President
Jersey City, NJ · On-site
$125K - $168K/yr
Participate in Corporate Tax Department meetings and contribute to policies and procedures relevant to supported businesses, with attention to substantive, operational, and reputational risk ...
Ability to handle sophisticated partner environments and advise leaders on reputational and external risk. * Strong understanding of policy, regulatory and partner landscapes across the Americas.
Ability to handle sophisticated partner environments and advise leaders on reputational and external risk. * Strong understanding of policy, regulatory and partner landscapes across the Americas.
SVP, Compliance Officer
Jersey City, NJ · On-site
Collaborate with executive leadership, communications, and risk teams to develop and execute response strategies that minimize legal exposure and reputational damage. * Regulatory Examinations ...
SVP, Compliance Officer
Jersey City, NJ · On-site
Collaborate with executive leadership, communications, and risk teams to develop and execute response strategies that minimize legal exposure and reputational damage. * Regulatory Examinations ...
Branch Banking Assistant Leader
Matawan, NJ · On-site
$20.87 - $35.74/hr
Risk Management: Identifyand mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
Branch Banking Assistant Leader
Matawan, NJ · On-site
$20.87 - $35.74/hr
Risk Management: Identifyand mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
Branch Banking Assistant Leader
Matawan, NJ · On-site
$20.87 - $35.74/hr
Risk Management: Identify and mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
Branch Banking Assistant Leader
Matawan, NJ · On-site
$20.87 - $35.74/hr
Risk Management: Identify and mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
Controllers, Legal Entity Controllers-Financial Accounting, Senior Analyst, Jersey City
Jersey City, NJ · On-site
... reputational and other risks. Responsibilities: * Act as legal entity controller, with ... Risk and Corporate Treasury teams * Ensure accurate and complete reporting of regulatory ...
Controllers, Legal Entity Controllers-Financial Accounting, Senior Analyst, Jersey City
Jersey City, NJ · On-site
... reputational and other risks. Responsibilities: * Act as legal entity controller, with ... Risk and Corporate Treasury teams * Ensure accurate and complete reporting of regulatory ...
Controllers, Legal Entity Controllers-Financial Accounting, Senior Analyst, Jersey City
Jersey City, NJ · On-site
... reputational and other risks. Responsibilities: * Act as legal entity controller, with ... Risk and Corporate Treasury teams * Ensure accurate and complete reporting of regulatory ...
Controllers, Legal Entity Controllers-Financial Accounting, Senior Analyst, Jersey City
Jersey City, NJ · On-site
... reputational and other risks. Responsibilities: * Act as legal entity controller, with ... Risk and Corporate Treasury teams * Ensure accurate and complete reporting of regulatory ...
Legal Director
Teaneck, NJ · On-site
$180K - $200K/yr
Implement enterprise legal, compliance, and risk management by identifying and mitigating legal, regulatory, contractual, operational, and reputational risks. * Develop, implement, and continuously ...
New
Legal Director
Teaneck, NJ · On-site
$180K - $200K/yr
Implement enterprise legal, compliance, and risk management by identifying and mitigating legal, regulatory, contractual, operational, and reputational risks. * Develop, implement, and continuously ...
New
Risk Management: Identifyand mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
Risk Management: Identifyand mitigate reputational, regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and regulations. Meet ...
... enterprise risk assessment methodologies that evaluate contractual issues based on probability, severity, financial exposure, compliance implications, operational impact, and reputational ...
... enterprise risk assessment methodologies that evaluate contractual issues based on probability, severity, financial exposure, compliance implications, operational impact, and reputational ...
... enterprise risk assessment methodologies that evaluate contractual issues based on probability, severity, financial exposure, compliance implications, operational impact, and reputational ...
... enterprise risk assessment methodologies that evaluate contractual issues based on probability, severity, financial exposure, compliance implications, operational impact, and reputational ...
... risk. Additionally, the Senior Director serves as a key sourcing leader across OAPI/OPDC ... reputational risks. _____ Supplier Relationship Management & Innovation * Build and maintain ...
... risk. Additionally, the Senior Director serves as a key sourcing leader across OAPI/OPDC ... reputational risks. _____ Supplier Relationship Management & Innovation * Build and maintain ...
Reputational Risk information
What is the difference between Reputational Risk vs Compliance Officer?
| Aspect | Reputational Risk | Compliance Officer |
|---|---|---|
| Primary Focus | Managing risks that could damage an organization's reputation | Ensuring adherence to laws, regulations, and internal policies |
| Required Credentials | Risk management knowledge, industry experience | Legal, regulatory, or compliance certifications |
| Work Environment | Strategic planning, stakeholder communication | Policy enforcement, audits, reporting |
Reputational Risk and Compliance Officers both play vital roles in safeguarding an organization. Reputational Risk focuses on identifying and mitigating threats that could harm the company's public image, while Compliance Officers ensure the organization follows legal and regulatory standards. Although their responsibilities differ, both roles require a strong understanding of industry standards and risk management principles, often overlapping in areas like crisis communication and policy development.
What are the key skills and qualifications needed to thrive as a reputational risk manager, and why are they important?
To thrive as a Reputational Risk Manager, you need a strong background in risk management, business ethics, and corporate governance, usually supported by a degree in finance, business, or law. Familiarity with risk assessment tools, regulatory compliance platforms, and frameworks such as ISO 31000 or COSO is typically required. Exceptional analytical thinking, communication, and stakeholder management skills help you navigate complex issues and foster trust. These skills are vital to proactively identify, assess, and mitigate risks that could harm an organization's reputation and long-term success.
What is reputational risk?
Reputational risk refers to the potential loss or damage to an organization’s reputation, which can occur from negative public opinion, adverse events, or unethical business practices. This type of risk can arise from a range of sources, such as poor customer service, regulatory breaches, or negative publicity. Managing reputational risk is crucial because it can affect customer trust, investor confidence, and overall business success. Organizations often implement policies and crisis management strategies to mitigate these risks and protect their brand image.
How does a reputational risk professional typically collaborate with other departments within an organization?
Reputational Risk professionals frequently work cross-functionally, partnering with departments such as Legal, Compliance, Communications, and Operations to identify and address potential risks to the organization's public image. They often coordinate incident response plans, lead training sessions for staff on best practices, and provide guidance on messaging during crises. This collaboration ensures a unified approach to risk mitigation and helps maintain stakeholder trust, making strong communication and relationship-building skills essential for success in the role.
What are popular job titles related to Reputational Risk jobs in New Jersey? For Reputational Risk jobs in New Jersey, the most frequently searched job titles are:
What job categories do people searching Reputational Risk jobs in New Jersey look for? The top searched job categories for Reputational Risk jobs in New Jersey are:
$100K - $135K/yr
Full-time, Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 3 days ago
Job description
Description
Senior Service Management Specialist - Enterprise Incident Manager
Location & Work Arrangement
This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:
Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ
Remote work is not available for this position.
Work Schedule
Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.
Position Summary
The Senior Service Management Specialist leads enterprise incident management activities to ensure timely restoration of critical services and minimize business disruption, financial exposure, and reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance, clear communication, and adherence to enterprise service management practices.
Key Responsibilities
Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.
Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.
Serve as the central coordination point for Technology Operations, Risk, Legal, Communications, executive leadership, and other key stakeholders.
Prepare and deliver timely incident communications, executive updates, status summaries, and escalation notices.
Ensure incidents are documented accurately in systems of record, including timelines, decisions, actions, impacts, and recovery milestones.
Enforce incident classification, prioritization, escalation, regulatory, audit, and governance requirements.
Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention.
Use incident metrics, trends, and service management data to improve response effectiveness, resilience, automation, and operational maturity.
Support emergency change processes and promote ITIL aligned service management practices in an Agile, fast paced environment.
Required Qualifications
5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline.
Proven experience leading major incident response in a complex enterprise environment.
Experience coordinating technical, business, risk, and executive stakeholders during high pressure operational events.
Strong written and verbal communication skills, including executive level incident communications.
Hands on experience with ServiceNow or an equivalent ITSM platform.
Knowledge of ITIL based incident, problem, change, escalation, and service management practices.
Experience navigating large corporate environments, preferably in a highly regulated industry such as financial services.
Preferred Qualifications
ITIL v3, ITIL 4, or equivalent service management certification.
Experience managing regulatory, cyber, operational risk, or enterprise impacting incidents.
Experience improving incident response through automation, observability, reporting, and process optimization.
Education and Certifications
Bachelor's degree in Computer Science, Business Administration, Management, Information Technology, or a related field preferred.
Additional certifications in incident management, risk management, or service management preferred.
Pay Transparency
The salary range for this position is $100,000 to $135,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.
https://jobs.citizensbank.com/benefits
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Education:Why Work for UsEmployment Type: 1ST