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Reputation Jobs in Massachusetts (NOW HIRING)

Stone Showcase

Be Seen First

Local Delivery Truck Driver Class A CDL Driver

Stoughton, MA · On-site

$1.1K - $1.3K/wk

Our Reputation Our superior reputation in the field of natural and manufactured stone is the result of our dedicated team and exceptional surfaces. From containers or truckloads, to bundles or slabs ...

Urgent

Allegiance Group

Project Manager (Electrical)

Quincy, MA · On-site

$140K/yr

This is an opportunity to take ownership of large-scale electrical projects from preconstruction through closeout with a firm known for its strong pipeline, repeat clients, and reputation for quality.

Alliance Health at Maples

RN / LPN

Wrentham, MA · On-site

$31 - $38/hr

We have a reputation for providing high-quality care and exceptional rehabilitation services, as well as a reputation for taking care of our staff. We are committed to consistent assignments and have ...

Navigator Homes of Marthas Vineyard

RN/LPN

Edgartown, MA · On-site

$27 - $50/hr

We have a reputation for providing high quality care and exceptional rehabilitation services, as well as a reputation for taking care of our staff. We are committed to consistent assignments and have ...

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Showing results 21-40

All JobsReputation JobsReputation Jobs in Massachusetts

Reputation information

See Massachusetts salary details

$22.5K

$52K

$81.5K

How much do reputation jobs pay per year?

As of Aug 21, 2026, the average yearly pay for reputation in Massachusetts is $51,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,401.00 and $59,539.00 per year, depending on experience, location, and employer.

What is a reputation manager?

Reputation managers are professionals who help individuals or organizations maintain, improve, and protect their public image, especially online. Their main tasks include monitoring media coverage, responding to negative reviews or comments, and promoting positive content to shape public perception. They often work with businesses, celebrities, and anyone concerned about their digital footprint. Reputation managers use various strategies, such as search engine optimization (SEO), public relations campaigns, and crisis management to influence public opinion. Their goal is to ensure that their clients are seen in the best possible light by audiences and stakeholders.

What are the key skills and qualifications needed to thrive as a reputation manager, and why are they important?

To thrive as a Reputation Manager, you need expertise in public relations, crisis management, and digital communications, often supported by a degree in communications, marketing, or a related field. Familiarity with social media monitoring tools, SEO strategies, and online analytics platforms is essential for tracking and shaping public perception. Strong interpersonal skills, strategic thinking, and the ability to remain calm under pressure help you effectively manage sensitive issues and build positive stakeholder relationships. These skills are crucial for proactively protecting and enhancing an organization's brand image in today's fast-paced digital environment.

What are common challenges faced by reputation managers when working with cross-functional teams?

Reputation managers often collaborate with marketing, PR, customer service, and legal teams to ensure consistent messaging and mitigate potential risks. A common challenge is aligning the priorities and communication styles of different departments, especially during a crisis or when responding to negative publicity. Reputation managers must be proactive in fostering clear communication, setting shared goals, and quickly coordinating responses. Building strong relationships across teams can help streamline processes and improve overall brand perception.

What is the difference between Reputation vs Customer Service Representative?

AspectReputationCustomer Service Representative
Required CredentialsOften no formal credentials, but reputation management certifications can helpHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, corporate, or agency settings focused on brand imageRetail, call centers, or office environments interacting directly with customers
Industry UsageCommon in marketing, PR, and brand managementWidespread across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding reputation management roles and skillsCustomer interaction, problem-solving, and communication skills

Reputation roles focus on managing and enhancing a company's public image, often involving online reputation monitoring and PR strategies. Customer Service Representatives handle direct customer interactions, resolving issues and providing support. While both roles involve communication, reputation management emphasizes brand perception, whereas customer service centers on customer satisfaction and support.

What are the most commonly searched types of Reputation jobs in Massachusetts?

The most popular types of Reputation jobs in Massachusetts are:

What are popular job titles related to Reputation jobs in Massachusetts?

For Reputation jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Reputation jobs in Massachusetts look for?

The top searched job categories for Reputation jobs in Massachusetts are:

Reputation jobs near you
Infographic showing various Reputation job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 7% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,988 per year, or $25 per hour.

Director, Enterprise Communications

Citizens Bank

Westwood, MA • On-site

$145K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description


Director, Enterprise Communications
Position Summary
Citizens is seeking a Director, Enterprise Communications to serve as a senior strategic communications counselor supporting the company's enterprise narrative, technology communications, corporate reputation, innovation agenda, and issues management efforts. This highly visible role will partner closely with the Head of Enterprise Communications to help develop and execute communications strategies that advance Citizens' business priorities, strengthen its reputation, and position the company for future growth. The role will serve as a central connector across executive leadership, business lines, media relations, corporate affairs, technology, and transformation initiatives to ensure a cohesive and compelling enterprise story. The successful candidate will be equally comfortable advising senior executives, shaping strategic narratives, leading cross-functional communications efforts, preparing leaders for high-profile engagements, and managing complex reputational or business issues.
Primary Responsibilities
Strategic Executive Communications
  • Partner closely with the Head of Enterprise Communications to support communications for the President and other senior executives including the CIO and the Head of Enterprise Strategy.
  • Develop executive positioning strategies, key messages, speeches, presentations, talking points, and thought leadership content.
  • Coordinate communications initiatives across internal and external audiences.
  • Serve as a trusted advisor to senior leaders on communications strategy and stakeholder engagement.

Technology, Innovation & Future-Focused Communications
  • Provide strategic oversight for communications supporting enterprise technology, innovation, AI, and related initiatives.
  • Translate complex business and technology topics into clear, compelling narratives for internal and external audiences.
  • Partner with technology leaders to support major announcements, change initiatives, and executive visibility opportunities.
  • Lead global efforts supporting the company's GCC in India.

Enterprise Narrative & Corporate Positioning
  • Help develop and manage the company's overarching corporate narrative and strategic messaging platform.
  • Ensure alignment across major enterprise initiatives, including transformation, innovation, artificial intelligence, technology modernization, community impact, and business performance.
  • Identify opportunities to elevate Citizens' reputation through proactive storytelling and thought leadership.

Issues Management & Crisis Communications
  • Support enterprise crisis preparedness and response efforts.
  • Lead development of communications plans, stakeholder messaging, FAQs, scenario planning, and response frameworks for emerging issues.
  • Help maintain and evolve enterprise crisis communications capabilities and governance processes.

Cross-Functional Leadership
  • Lead and coordinate communications strategies involving multiple stakeholders and business partners.
  • Drive integration across communications teams to ensure consistency of messaging, prioritization, and execution.
  • Mentor and develop communications professionals while fostering collaboration across the broader communications organization.

Ideal Candidate Profile
The successful candidate will bring:
  • 10+ years of experience in corporate communications, executive communications, public affairs, public relations, or related fields.
  • Demonstrated success counseling senior executives and business leaders.
  • Strong expertise in reputation management, issues management, and strategic communications.
  • Exceptional writing, messaging, and storytelling capabilities.
  • Proven ability to influence stakeholders across a complex organization.
  • Experience operating in highly regulated industries is preferred.
  • The ability to navigate ambiguity, connect disparate initiatives, and translate strategy into action.
  • Strong executive presence, business acumen, and judgment.

Pay Transparency
The salary range for this position is $145,000- $210,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted).
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
#LI-Citizens2
Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: M- F

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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