ZipRecruiter

Log In

1

Reputation Manager Jobs in Massachusetts (NOW HIRING)

Roberts Recruiting

Senior Software Engineer

Boston, MA

$133K - $175K/yr

Across the globe, hundreds of the world's leading companies leverage our proprietary methodology for measuring and managing reputation. We work closely with organizations' Chief Communication ...

Roberts Recruiting

Front End Web Developer

Boston, MA · On-site

Across the globe, hundreds of the world's leading companies leverage our proprietary methodology for measuring and managing reputation. We work closely with organizations' Chief Communication ...

Citizens

Enterprise Risk Sr Manager

Boston, MA · On-site

$133K - $174K/yr

The primary focus of the role is to manage and oversee reputation risk as part of the strategic risk framework, including advising management, business lines, and senior leadership and coordinating ...

Citizens

Enterprise Risk Sr Manager

Boston, MA · On-site

$133K - $174K/yr

The primary focus of the role is to manage and oversee reputation risk as part of the strategic risk framework, including advising management, business lines, and senior leadership and coordinating ...

Steer

Manager of Client Success

Boston, MA · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation ...

Steer

Sr. Sales Manager

Waltham, MA · On-site

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation ...

Steer

Sr. Sales Manager

Boston, MA · Hybrid

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation ...

Steer

Manager of Scaled Customer Success

Boston, MA · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation ...

next page

Showing results 1-20

All JobsReputation Manager JobsReputation Manager Jobs in Massachusetts

Reputation Manager information

See Massachusetts salary details

$26.8K

$60.3K

$103.5K

How much do reputation manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for reputation manager in Massachusetts is $60,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,301.00 and $71,339.00 per year, depending on experience, location, and employer.
Reputation Manager jobs near you
Manager, Digital Experience - Reputation

Manager, Digital Experience - Reputation

Beth Israel Lahey Health

Charlestown, MA

$95K - $115K/yr

Full-time

Posted 25 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

453rd of 870 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Manager, Digital Experience - Reputation is responsible for system-wide online reputation strategy for a large, integrated health system. This role is responsible for internal and externally owned channels. This person will oversee monitoring, protecting, and strengthening the organization’s digital reputation across providers, locations, and service lines, ensuring accuracy, trust, and a consistent patient-centered experience across all digital touchpoints.

Job Description:

Primary Responsibilties

  • Lead the development and execution of a comprehensive online reputation strategy across the health system
  • Oversee monitoring, analysis, and response to online reviews, ratings, and patient feedback across third-party platforms and search ecosystems
  • Own governance and maintenance of the system provider and location data across internal systems and external platforms
  • Ensure all public-facing responses and reputation activities comply with HIPAA, privacy regulations, and organizational standards
  • Produce executive-ready reporting and insights that translate reputation data into actionable recommendations
  • Collaborate with Marketing and Communications teams to improve local search visibility, ratings performance, and patient trust signals

Minimum Qualitifactions

  • Bachelor's degree in Business, Communications, Marketing, or a related field
  • 5+ years of experience in online reputation management, digital marketing, patient experience, or healthcare communications

Experience

  • Experience with content management systems (CMS) and reputation management tools (Press Ganey, Kyruus)
  • Familiarity with SEO best practices and analytics tools (Google Analytics, GA4, social insights).
  • Experience collaborating across matrixed organizations and influencing without direct authority
  • Experience working within a large health system or academic medical center

Skills and Abilities

  • Strong understanding of UX principles, digital engagement, and accessibility.
  • Strong understanding of patient-centered marketing in healthcare, including consumer decision journeys.
  • Excellent project management and collaboration skills.

Pay Range:

$95,000.00 USD - $115,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

What Beth Israel Lahey Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply