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Reputation Specialist Jobs (NOW HIRING)

Club Car Wash

Brand Reputation Specialist

Columbia, MO · On-site

$45K - $50K/yr

The Brand Reputation Specialist is responsible for monitoring, protecting, and enhancing the company's image across all public channels. This role will report directly to CMO with a dotted line to ...

Bath Fitter

Marketing Specialist

York, PA · On-site

Reputation Specialist Department: Marketing Reports To: VP, Marketing Employment Type: Full-Time | Salary/Exempt **This is an in office position based in Lewisberry PA** About the Role We're looking ...

Bath Fitter

Marketing Specialist

York, PA · On-site

Brand & Reputation Specialist Department: Marketing Reports To: VP, Marketing Employment Type: Full-Time | Salary/Exempt This is an in office position based in Lewisberry PA About the Role We're ...

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Reputation Specialist information

What are the key skills and qualifications needed to thrive as a reputation specialist?

To thrive as a Reputation Specialist, you need a solid understanding of online reputation management, digital marketing, and brand communication, often supported by a degree in marketing, communications, or a related field. Familiarity with review monitoring platforms, social media management tools, and search engine optimization (SEO) analytics is typically required. Strong communication, crisis management, and problem-solving skills help resolve negative feedback and maintain a positive brand image. These competencies are crucial for effectively managing a company’s public perception and addressing reputational risks in a fast-paced digital landscape.

What does a reputation specialist do?

A typical day for a Reputation Specialist involves monitoring online reviews, social media platforms, and news outlets for brand mentions and customer feedback. They respond to both positive and negative comments, coordinate with customer service and marketing teams to address issues, and create strategies to enhance the organization's public image. Reputation Specialists may also draft statements, analyze sentiment data, and prepare reports for management. This role requires staying alert to emerging issues and collaborating closely with various departments to ensure a cohesive approach to reputation management.

What is a reputation specialist?

A Reputation Specialist is responsible for managing and improving the public perception of a person, company, or brand. They monitor online reviews, social media mentions, and other digital content to identify potential issues and address them proactively. Their work often includes responding to customer feedback, implementing reputation management strategies, and improving overall brand image. Reputation Specialists may also collaborate with marketing and PR teams to enhance positive online visibility. The goal is to maintain a strong, trustworthy reputation that supports business growth and credibility.

More about Reputation Specialist jobs
What are the most commonly searched types of Reputation Specialist jobs? The most popular types of Reputation Specialist jobs are:
What job categories do people searching Reputation Specialist jobs look for? The top searched job categories for Reputation Specialist jobs are:
Reputation Specialist jobs near you
Infographic showing various Reputation Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 9% Part Time, and 8% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Brand Reputation Specialist

Club Car Wash

Columbia, MO • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Club Car Wash rating

7.4

Company rating: 7.4 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

132nd of 363 rated vehicle maintenance

Job description

Description
COMPANY PROFILE
Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, and Minnesota with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers.
Are you ready to #JoinTheClub?
Summary:
The Brand Reputation Specialist is responsible for monitoring, protecting, and enhancing the company's image across all public channels. This role will report directly to CMO with a dotted line to our Social Media Specialist and will play a crucial part in maintaining brand consistency, analyzing sentiment, and improving customer experience.
The ideal candidate is highly detail-oriented, analytical, and an expert in professional, formal writing. This position must have the ability to execute projects in a fast-paced
environment and the drive to stay alert consistently. Cross-departmental collaboration is required, as this role will support the Marketing Team, Customer Service Team, and site level teams. As Club Car Wash evolves, the Brand Reputation Specialist will act as the eyes and ears of the company to evaluate shortcomings and develop new strategies for success.
As A Brand Reputation Specialist You Will:
  • -Monitor all social media platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, and X), track online sentiment, and manage account inboxes
  • Engage with outside brand accounts to boost brand awareness and develop brand voice
  • Assist in responding to Google reviews across all locations, monitoring ratings, and analyzing sentiment
  • Oversee third-party platforms for brand reputation management (Birdeye, Sprout, etc.) and manage communication with account contacts
  • Support quality assurance online by being the eyes and ears for the Marketing Team during campaigns and activations
  • Assist in training the Customer Service Team, evaluating submitted review replies, and
    giving critical feedback on formal writing and response strategy
  • Monitor store brand reputation performance across all locations and assist in creating reports for management

Benefitting You:
  • Career advancement opportunities - A job that grows with you, we promote our great team members
  • On-site & continual training and development
  • Paid Time Off beginning from the day you start
  • Comprehensive benefits package including medical, dental and vision, and pet insurance
  • Plan for your future with 401K contribution options and company match
  • Newly renovated gym and locker rooms

Club Car Wash is an equal opportunity employer.
All positions are contingent on passing a pre-employment drug screening and background check.
#CCW1

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