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Representative Associate Jobs in Derby, NY (NOW HIRING)

Client Service Representative

Amherst, NY ยท On-site

$14.75 - $20/hr

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Representative Associate information

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

Are representative associate positions entry level?

Yes, representative associate positions are typically entry-level roles that often require minimal prior experience. They usually involve customer service, communication skills, and basic computer proficiency, making them accessible to recent graduates or individuals new to the workforce.

What cities near Derby, NY are hiring for Representative Associate jobs?

Cities near Derby, NY with the most Representative Associate job openings:

Infographic showing various Representative Associate job openings in Derby, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Associate Sales Representative

Paragon 28, Inc.

Buffalo, NY โ€ข On-site

Full-time

Posted 5 days ago


Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.


What You Can Expect

Paragon 28, a Zimmer Biomet company focused on orthopedic medical devices for the Foot and Ankle, is looking for an Associate Sales Representative. The Associate Sales Representative is responsible for attaining direct sales goals and objectives through the creation and execution of a sales plan in the assigned territory. This position requires living within assigned territory.

Essential Duties and Responsibilities:
Builds and maintains customer relationships, while able to cover orthopedic procedures with clinical proficiency and business acumen.
o Must develop and maintain expertise regarding total product line
Educates and informs sales representatives, doctors, nurses, and appropriate staff personnel as to the availability of and the proper use and maintenance of P28 products
Prepares detailed weekly and monthly reports of business transactions/interactions.
Builds and implements sales plans for the assigned territory, manages and tracks customer sales activity and prospective customer initiatives, achieves sales quotas, reports on sales progress and competitor customer activities to sales leaders.
Enter new customer data and other sales data for current customer into P28's delegated systems.
Facilitates on-time delivery of products to customers.
Responsible for territory case coverage.
Managing and maintaining a sample inventory of products
Solves product problems for customers in an expeditious fashion
Travels to and attends trade shows, conventions, and/or clinical meetings.
Plans, coordinates and executes local educational and sales events, with the support of internal resources, intended to augment the business.
Coordinates customer training.
Aggressively solicit orders from present and prospective customers for the products assigned.
Strictly adheres to all laws and Paragon 28 policies regarding the interaction with Health Care Professionals, product handling and complaints, expense reporting, sales activities and training.
Keeps respective Direct Sales Representative informed of territory progress on a regular basis.
Directs product evaluations in OR and office settings.
Responsible for successful completion of sales training.
Other duties may be assigned.

Your Background

Bachelor's degree preferred; may consider commensurate experience in lieu of education.
Prior orthopedic sales experience preferred; and/or ability to learn and understand orthopedic concepts quickly
Strong sales aptitude
Strong work ethic and communication skills
Must have a valid driver's license and active vehicle insurance policy; position requires use of own vehicle with potential for driving up to 40K miles/year, depending on territory.
Able to work efficiently and autonomously with little direction when outside of clinical events
Residence within the geographical contracted territory of business is required, unless prior approval granted by the Executive VP of Sales and/or CEO.

Work Environment
This position operates from employee's home office. Additionally, employees are routinely required to be present in hospital environments, including operating rooms during surgeries.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with individuals internal and external to the organization. The employee frequently is required to move about the facility. The employee may be required to lift up-to 50 lbs. by themselves.

Additionally, this role requires extended time in hospital operating rooms and therefore requires:
Ability to sit/stand/walk for extended periods of time (can be 8 hours plus), as well as bend/stoop/squat and balance frequently.
Ability to wear a 7-9 pounds of protective lead apron for extended periods of time in the operating room.
The employee may be required to lift up-to 50 lbs. by themselves.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Position Type/Expected Hours of Work
This is a full-time position; it will require weekend, evening, and holiday work as surgeries require on an emergency basis.

Travel Expectations

20% overnight travel. Required to attend national meetings, district meetings and other training as requested.

Compensation Data

This is a Commission based role with expected earnings from $50,000 to range up $150,000 plus. This position is a draw against commission structure. The employee will receive a guaranteed bi-weekly advance against anticipated commissions. Commissions will be reconciled against the draw on a semi-monthly / monthly basis. If total earned commissions exceed the draw amount, the employee will be paid the excess. If the draw exceeds earned commissions, the resulting deficit will be treated as a recoverable advance and carried forward to be deducted from future commission earnings. In accordance with the New York Minimum Wage Law, the company guarantees that the employee's total compensation for any pay period will equal or exceed the prevailing minimum wage for all hours worked. This position requires a signed, fully executed contract to be valid.


EOE/M/F/Vet/Disability

Employment Type: OTHER