Repossession Manager Jobs in Virginia (NOW HIRING)

Salary: $42,492.15 - $54,703.42 Annually
Location : Portsmouth, VA
Job Type: Full-Time Regular
Job Number: FY2025-01488
Department: Police
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Eastern
General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under general supervision, this position is responsible for highly confidential administrative work, involving input, retrieval, research, update and filing of criminal and other law enforcement records. Reports to a Police Sergeant.
ESSENTIAL JOB FUNCTIONS
Assists, queries and or disseminates criminal history information, National Crime Information Center (NCIC) entries, hits and warrant information to authorized law enforcement personnel, Portsmouth General District Courts, Patrol Officers and detectives; and enters, modifies and cancels information on the National Crime Information Center (NCIC) and the Virginia Criminal Information Network (VCIN).
Assists with citizens' reports, crime line reporting, and provides citizen with information assistance; answers and compiles information from anonymous callers and forwards to appropriate areas; receives and records tow/impound/repossession information.
Collects, enters and maintains felony criminal case files in applicable Records Management System (RMS); and enters, modifies and voids parking ticket data into the Ticket Trax computerized system.
Processes and files subpoenas and updates and maintains police personnel "in-box" folders, and reviews offense reports, accident reports and other police records daily for routine quality control.
Performs quality customer service to the public to include the provision of police reports, fingerprinting, felon registrations, local criminal record checks, collection of fees and parking ticket fines; issues and receives a variety of equipment, to include vehicle assignment, from police personnel; takes non-emergency police reports from citizens.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job: Has thorough knowledge of administrative and data-entry duties. Has thorough knowledge of the VCIN/NCIC and PISTOL computer system operations. Has considerable knowledge of the police department as a whole. Has general knowledge of police procedure and protocol. Is able to maintain effective files, records and reports and perform data entry of information. Is able to enter, retrieve, review and edit data using applicable systems. Is able to exercise sound judgment in emergency situations and under time constraints. Is able to withstand long periods of visual concentration. Is able to speak clearly, distinctly and politely. Is able to exercise both courtesy and tact in constantly dealing with the public. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public in a professional manner.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.
Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to supervisor with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant, and self-starting approach to meeting job responsibilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems and situations. Implements decisions with a minimum of errors in accordance with prescribed policies and procedures. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified (i.e., poor communications, variance with city policy or procedures, etc.).
Relationships with Others: Shares knowledge with supervisor for mutual and city benefit. Contributes to maintaining high morale among all city employees. Develops and maintains cooperative and courteous relationships with department employees, staff, and managers in other departments, to perpetuate city and departmental goals and objectives. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, supervisor, professionals, and the general public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Education, Experience & Special Requirements
EDUCATION & EXPERIENCE
Requires graduation from high school or the equivalent, and 1-2 years of administrative work experience to include experience using computers; or any equivalent combination of education and experience which provides the required education and experience.
SPECIAL REQUIREMENTS
Selected applicants must be available to work all assigned shifts. This will include day shift or night shift.
Requires a comprehensive background investigation to include a local, state and federal criminal history check and sex offender registry.
Required to obtain and maintain NCIC/VCIN level certification within six (6) months of hire. A valid driver's license with an acceptable driving record.
Must have the ability to work various rotating shifts to include weekends, holidays, special events, and emergency callback situations.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of machinery and equipment to include a computer keyboard, calculators, copiers and two-way radios and communications equipment. Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical requirements of the job are those rated for Sedentary Work. Light work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light Work.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes providing instructions, assignments and/or directions to the general public. Requires the ability to calm and elicit information from distressed or excited persons. Also includes receiving instructions, assignments and/or directions from supervisors or other management persons.
Language Ability: Requires the ability to read, interpret and prepare a variety of reports, records, correspondence, schedules, etc. using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, courtesy, and confidence, including two-way radio communications.
Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including law enforcement and administrative terminology, and emergency response codes.
Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply and divide. Must be able to utilize decimals and percentages.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using general law enforcement equipment, a variety of photographic equipment and office and communications equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, communications equipment, control knobs, computer equipment, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations.
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via two-way radio.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
The city of Portsmouth offers a complete and comprehensive benefit package to full-time employees including: medical, dental, vision, legal, Flexible Spending Accounts, basic and optional life insurance, short-term disability insurance, Virginia Retirement System (includes a mandatory 5% employee contribution), holidays, vacation, sick leave, deferred compensation plan, and Chartway Credit Union. To learn more details, visit
01
Do you have a valid driver's license with an acceptable driving record?

• Yes
• No

02
Please select the highest level of education completed.

• Less than High School
• High School Diploma or GED
• Some College
• Associates/Vocational/Technical
• Bachelor's Degree or Higher

03
Do you have at least a year of administrative work experience to include experience using computers?

• Yes
• No

04
Do you currently hold a NCIC/VCIN level certification?

• Yes
• No

Required Question