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Replacement Rental Representative Jobs in Pennsylvania

Admar Inc

Local CDL- A Driver

Newfoundland, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

Admar Inc

Local CDL- A Driver

South Canaan, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

New

Admar Inc

Local CDL- A Driver

Waymart, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

Admar Inc

Local CDL- A Driver

Newfoundland, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

Admar Inc

Local CDL- A Driver

Waymart, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

Admar Inc

Local CDL- A Driver

South Canaan, PA · On-site

Safely load/unload rental equipment in order to deliver to customer jobsites on Time. * As directed ... representative on site to confirm delivery and condition of equipment and at pick up to confirm ...

New

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All JobsReplacement Rental Representative JobsReplacement Rental Representative Jobs in Pennsylvania

Replacement Rental Representative information

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What does a replacement rental representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a replacement rental representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by replacement rental representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.
What are popular job titles related to Replacement Rental Representative jobs in Pennsylvania? For Replacement Rental Representative jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Replacement Rental Representative jobs in Pennsylvania look for? The top searched job categories for Replacement Rental Representative jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Replacement Rental Representative jobs? Cities in Pennsylvania with the most Replacement Rental Representative job openings:
Replacement Rental Representative jobs near you

Customer Service and Sales Associate

The Hertz Corporation

Philadelphia, PA • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.

Wages: $17.50/hr.

For full-time opportunities Hertz also provides world class benefits, which include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Employee Discounts

Responsibility of a Sales and Service Associate includes:

  • Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
  • Convert phone shops to reservations and rentals
  • Creating a positive customer service experience by listening to and identifying customer needs
  • Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
  • Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

  • Demonstrate good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Have the competitive drive and confidence to succeed in a commission-based environment.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate sales, professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Show proven experience of working well within a team.
  • Work flexible shifts including weekends and holidays; and work overtime as required.
  • Work outdoors during all weather conditions.
  • Stand for long periods of time.

Qualified applicants will have the following:

  • A valid driver's license with record in good standing

  • Ability to drive and operate vehicles

  • Fluency in English

  • 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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