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Repair Manager Jobs in Rochester, NY (NOW HIRING)

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...

New

Gerber Collision & Glass

CSR

Rochester, NY

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...

New

Crash Champions

General Manager

Rochester, NY · On-site

$75K/yr

S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Manage the front and back of shop from vehicle intake through delivery to ensure a high level of ...

Crash Champions

General Manager

Rochester, NY · On-site

$75K - $139K/yr

S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Manage the front and back of shop from vehicle intake through delivery to ensure a high level of ...

Crash Champions

General Manager

Rochester, NY · On-site

$139K/yr

S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and ... Manage the front and back of shop from vehicle intake through delivery to ensure a high level of ...

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All JobsRepair JobsRepair Manager JobsRepair Manager Jobs in Rochester, NY

Repair Manager information

See Rochester, NY salary details

$38K

$64.6K

$92.3K

How much do repair manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for repair manager in Rochester, NY is $64,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a repair manager do?

A Repair Manager oversees the maintenance and repair operations within an organization, ensuring that equipment, machinery, or facilities are promptly serviced and kept in optimal working condition. They coordinate teams of technicians, schedule repairs, manage budgets, and liaise with vendors for parts and services. Their role also involves implementing safety protocols and maintaining documentation for compliance and efficiency. Effective Repair Managers help minimize equipment downtime and contribute to the smooth running of business operations.

What is the difference between Repair Manager vs Maintenance Supervisor?

AspectRepair ManagerMaintenance Supervisor
CertificationsOften requires technical certifications or industry-specific licensesTypically holds certifications in maintenance or safety standards
Work EnvironmentOversees repair operations in manufacturing, facilities, or service industriesManages daily maintenance tasks in similar settings
ResponsibilitiesCoordinates repair projects, manages repair teams, ensures timely fixesSupervises maintenance staff, schedules routine maintenance, ensures equipment uptime

While both roles focus on equipment upkeep, the Repair Manager primarily handles repair projects and managing repair teams, whereas the Maintenance Supervisor oversees routine maintenance and preventive tasks. The Repair Manager often deals with urgent repairs, while the Maintenance Supervisor plans ongoing maintenance activities to prevent issues.

What are the main challenges a repair manager typically faces in coordinating repair projects?

A Repair Manager often encounters challenges in balancing urgent repair requests with scheduled maintenance, ensuring minimal downtime for clients or internal operations. They must coordinate effectively with technicians, suppliers, and sometimes customers, managing expectations and communicating timelines clearly. Keeping up with rapidly changing technology and sourcing appropriate parts, while maintaining cost efficiency, can also be demanding. Strong organizational and problem-solving skills are key to addressing these challenges successfully.

What are the key skills and qualifications needed to thrive as a repair manager, and why are they important?

To thrive as a Repair Manager, you need strong technical knowledge of repair processes, problem-solving abilities, and experience in maintenance management, often supported by a relevant degree or vocational training. Familiarity with computerized maintenance management systems (CMMS), inventory management software, and safety certifications is typically required. Leadership, effective communication, and organizational skills are crucial for managing teams and coordinating repairs efficiently. These skills and qualities are vital for ensuring timely, cost-effective repairs and maintaining high operational standards.
What are popular job titles related to Repair Manager jobs in Rochester, NY? For Repair Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Repair Manager jobs in Rochester, NY look for? The top searched job categories for Repair Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Repair Manager jobs? Cities near Rochester, NY with the most Repair Manager job openings:
Repair Manager jobs near you
Infographic showing various Repair Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $64,591 per year, or $31.1 per hour.

CSR

The Boyd Group

Rochester, NY • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Company: Gerber Collision & Glass

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that's built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.

  • Confirms car rental information and updates CCC One with rental car usage information.

  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

  • High School Diploma or GED (General Education Diploma)

  • Minimum: 1 year experience in a similar role such as administration assistant.

  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

  • Strong attention to detail with a high degree of accuracy.

  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Annual Paid Time Off (PTO) plans

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

  • 6 paid holidays annually

  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Additional Voluntary Life Insurance

  • Continuing Education Opportunities

  • Free Prescription or Non-Prescription Safety Glasses annually

  • Annual Voluntary Uniform Stipend

  • Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Hourly $16 - $22

Compensation is commensurate with skill, education, and experience.

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