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Remote Zocdoc Jobs (NOW HIRING)

Zocdoc

Specialist, Customer Experience

$21 - $26/hr

Remote Hourly Pay Range $21-$26 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients ...

Zocdoc

Senior Staff Software Engineer, Data

$235K - $300K/yr

Remote Base Salary Range $235,000-$300,000 USD Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity.

Zocdoc

Staff Software Engineer, Search

New York, NY · On-site +1

*Please note, we are open to remote candidates for this role. Your Impact on our Mission As a Staff Software Engineer on Zocdoc's Search Services team, you will play a critical role in evolving one of ...

Zocdoc

Senior Staff Software Engineer, Data

OR · On-site +1

$105K - $143K/yr

... Zocdoc. In this high-impact role, you will define platform standards, lead complex cross-domain ... This is a senior individual contributor role open to remote candidates across the United States.

Zocdoc

Senior Analyst, IT Procurement

Remote Base Salary Range $71,600-$108,300 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of ...

Zocdoc

Staff Software Engineer, Billing

New York, NY · On-site +1

*Please note, we are open to remote candidates for this role. Your Impact on our Mission Zocdoc's most important asset is our people. As a Staff Software Engineer on the Billing team, you'll play a ...

Zocdoc

Staff Software Engineer, Clinical Fit

New York, NY · On-site +1

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare ... Please note, we are open to remote candidates for this role. Your Impact on Our Mission Finding the ...

Zocdoc

Senior Staff Software Engineer, Interop

New York, NY · On-site +1

$134K - $176K/yr

*Please note, we are open to remote candidates for this role. Your Impact on our Mission As a Senior ... These integrations enable Zocdoc to pull real-time availability, write back bookings to trigger ...

Zocdoc

Staff Software Engineer, Clinical Fit

New York, NY · On-site +1

*Please note, we are open to remote candidates for this role. Your Impact on Our Mission Finding the ... Zocdoc is evolving beyond a traditional healthcare marketplace into a platform that powers smarter ...

Zocdoc

Staff Enterprise and Cloud Engineer

New York, NY · On-site +1

*Please note, we are open to remote candidates for this role. Your Impact on Our Mission Zocdoc's greatest asset is its people. As a Staff Enterprise, and Cloud Engineer on our Corporate Cloud ...

Balance Health

Paid Media Manager

$70K - $80K/yr

ZocDoc) to programmatic, display, and beyond. The ideal candidate will possess excellent ... This is a remote role, but in order to maintain compliance standards only candidates within the ...

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Remote Zocdoc information

How does working remotely for Zocdoc impact team communication and collaboration?

Working remotely for Zocdoc means collaborating with colleagues primarily through digital tools like Slack, Zoom, and project management platforms. While this setup allows for flexibility and work-life balance, it also requires strong communication skills and proactive engagement to stay aligned with your team. Regular virtual meetings, transparent updates, and clear documentation are essential for smooth collaboration. Zocdoc typically fosters a supportive environment through structured check-ins and encourages team members to share ideas and feedback openly, ensuring everyone stays connected despite the remote setting.

What are the key skills and qualifications needed to thrive as a remote Zocdoc customer support specialist?

To thrive as a Remote Zocdoc Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and a customer-focused mindset, often supported by experience in customer service or healthcare settings. Familiarity with CRM systems, ticketing platforms, and Zocdoc's scheduling software is typically required. Strong interpersonal skills, patience, and the ability to multitask under pressure help you stand out in this remote role. These skills and qualities are vital to ensuring efficient patient-provider interactions and delivering a seamless support experience in a virtual environment.

What is the difference between Remote Zocdoc vs Remote Medical Scheduler?

AspectRemote ZocdocRemote Medical Scheduler
CredentialsTypically requires healthcare industry knowledge, customer service skillsOften requires healthcare office experience, scheduling software familiarity
Work EnvironmentOnline, flexible, patient-facing platformRemote, administrative setting, coordinating appointments
Employer & IndustryHealthcare technology companies, clinics, hospitalsMedical offices, clinics, healthcare providers
Search & Comparison IntentUnderstanding platform-specific roles, patient interactionScheduling tasks, administrative responsibilities

Remote Zocdoc primarily involves interacting with patients through a healthcare platform, focusing on appointment booking and customer service. Remote Medical Schedulers handle administrative scheduling tasks within healthcare offices. While both roles require healthcare industry knowledge, Remote Zocdoc emphasizes platform-specific skills, whereas Remote Medical Schedulers focus on administrative coordination.

What is a remote Zocdoc?

A Remote Zocdoc job refers to employment with Zocdoc, a digital healthcare marketplace, where employees work from home or another remote location instead of a physical office. These roles can include customer service, software engineering, marketing, and other positions that support the Zocdoc platform. Working remotely for Zocdoc allows employees to collaborate virtually while helping patients find and book medical appointments online. Remote roles may require reliable internet access, effective communication skills, and the ability to work independently.
More about Remote Zocdoc jobs
What cities are hiring for Remote Zocdoc jobs? Cities with the most Remote Zocdoc job openings:
What are the most commonly searched types of Zocdoc jobs? The most popular types of Zocdoc jobs are:
What states have the most Remote Zocdoc jobs? States with the most job openings for Remote Zocdoc jobs include:
What job categories do people searching Remote Zocdoc jobs look for? The top searched job categories for Remote Zocdoc jobs are:
Remote Zocdoc jobs near you
Infographic showing various Remote Zocdoc job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution.

Specialist, Customer Experience

Zocdoc

Remote

$21 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our mission:
As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You'll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.
You'll enjoy this role if you are...
  • Super-positive and empathetic: you see the best in people and know how to bring it out
  • A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
  • Passionate about bringing solutions to providers
  • Excited to learn new techniques and systems

Your day to day is...
  • Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively
  • Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
  • Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively
  • Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
  • Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

You'd be successful in this role if you have....
  • Excellent communication and interpersonal skills, both in verbal and written form
  • Customer service experience, preferably in a healthcare or technology-related field
  • Strong problem-solving abilities and adaptability in a fast-paced environment
  • Exceptional organizational skills and attention to detail
  • Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Benefits:
  • Flexible work environment
  • Competitive PTO
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • 401(k) with employer funded match
  • Corporate wellness program with Wellhub
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive paid parental leave and fertility/family planning reimbursement
  • Cell phone reimbursement
  • Employee Resource Groups and ZocClubs to promote shared community and belonging
  • Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
Remote Hourly Pay Range
$21-$26 USD
About usZocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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About ZocDoc

Sourced by ZipRecruiter

Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences, and contributors make our community and our platform better. We're an equal-opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Industry

Internet websites and web search portals

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2007

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