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Remote Zendesk Jobs in Springtown, TX (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Fort Worth, TX · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

TEKsystems

Customer Care Representative

Fort Worth, TX · Remote

$16.50/hr

Contract | Full-Time | Remote Job Summary: The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Springtown, TX

Remote Zendesk information

See Springtown, TX salary details

$58.3K

$91.3K

$127.6K

How much do remote zendesk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote zendesk in Springtown, TX is $91,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,200.00 and $103,500.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Springtown, TX?

For Remote Zendesk jobs in Springtown, TX, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Springtown, TX look for?

The top searched job categories for Remote Zendesk jobs in Springtown, TX are:

What cities near Springtown, TX are hiring for Remote Zendesk jobs?

Cities near Springtown, TX with the most Remote Zendesk job openings:

Remote Zendesk jobs near you

Wholesale Customer Experience Specialist

CRAFTS GROUP LLC

Fort Worth, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

At Local Crafts, we're the creative force behind some of the most beloved names in crafting: Connecting Threads, Superior Threads, Knit Picks, Crochet.com, and Berroco. From our own workshops to trusted partners around the globe, we design and curate products makers reach for every day: the fabrics, threads, yarns, and tools that turn ideas into finished pieces.

Madelinetosh is one of the most dynamic hand-dyed yarn companies in the world, known for pioneering dye techniques and original uses of color. Because most yarns are dyed to order in small batches, this role calls for a special level of customer care. As our new Wholesale Customer Experience Specialist, you'll be the voice of the Madelinetosh brand for our customers, our outside sales team, and everyone in between, making sure every interaction reflects our values of care and creativity. This is a brand new position on the Sales Operations team, created to give our wholesale customers and sales reps a dedicated point of contact as the brand grows.

What You'll Do

  • Enter sales orders with absolute accuracy, update account details, and create invoices.
  • Proactively provide order status updates to customers.
  • Answer customer and sales team questions by phone and email, using Zendesk to track customer service issues and resolutions.
  • Learn how to build and maintain the production schedule for hand-dyed yarns.
  • Pull and pack inventory for trade shows.
  • Organize and maintain road (trunk) shows for Madelinetosh and other brands.
  • Assist with compiling and organizing seasonal launch materials for the outside sales team.

What You'll Bring

  • 3+ years of direct customer service experience, phone and email preferred.
  • Exceptional attention to detail and accuracy.
  • Proficiency in NetSuite or a similar distributor program, including order entry, invoicing, accounts receivable, and billing.
  • Experience with Zendesk or a similar customer service platform.
  • Proficiency with Microsoft Office and Adobe Acrobat.
  • Excellent written communication, with strong spelling, grammar, and attention to detail.

You'll Thrive Here If

  • You take real pride in getting the details right, especially when it's your name on the order.
  • You're energized by a fast pace and comfortable juggling calls, emails, and orders at once.
  • You like being the person people can count on for a straight answer.
  • You're curious about how things are made, and would enjoy learning the ins and outs of hand-dyed yarn production.
  • You have a soft spot for the maker community and want your work to support it.

Additional Information

  • This is an hybrid role working both remotely and on-site role in Grand Prairie TX, reporting directly to the Manager of Sales Operations.
  • Comprehensive benefits including medical, dental, and vision coverage; 401(k) with company match; paid time off; and parental leave.
  • Employee discounts across all Local Crafts brands: Connecting Threads, Superior Threads, Knit Picks, Crochet.com, and Berroco.
  • Must be legally authorized to work in the United States. Local Crafts is unable to sponsor employment visas for this position.