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Remote Zendesk Jobs in Romeoville, IL (NOW HIRING)

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

... Zendesk, etc.) * Experience in corporate immigration is a plus ANNUAL SALARY RANGE- $60,000-$75,000 This is a fully remote opportunity open to candidates residing anywhere within the U.S. Notice at ...

Crescendo

Senior Content Marketing Manager

Chicago, IL · On-site +1

Remote About Us Crescendo is the only AI-Native Customer Experience solution designed to run AI and ... You create the content that makes Zendesk, Intercom, and Sierra displacement happen. 'Your ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Romeoville, IL

Remote Zendesk information

See Romeoville, IL salary details

$72.9K

$114.2K

$159.6K

How much do remote zendesk jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote zendesk in Romeoville, IL is $114,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $129,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Romeoville, IL? For Remote Zendesk jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Romeoville, IL look for? The top searched job categories for Remote Zendesk jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Zendesk jobs? Cities near Romeoville, IL with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Romeoville, IL as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $114,205 per year, or $54.9 per hour.

License Holder Support Agent

GIA Publications, Inc.

Bedford Park, IL • Remote

$17/hr

Full-time

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ONE LICENSE seeks to grow their team of License Holder Support Agents for employment in an ever-growing digital copyright licensing agency for sacred music.

At ONE LICENSE, our top priorities are to support our organizations empowering congregational song and to ensure that authors, composers, and publishers receive the appropriate royalties for their work. You would be joining a community of music ministers, tech experts, pastors, and lay people who care deeply about dynamic, inclusive worship.
On the ONE LICENSE team, you would be working with a global group of talented, loyal, dedicated, and reliable team members who provide solutions, education, and technical support for those we serve. Our agents work in Australia, New Zealand, the United Kingdom, Europe, and the United States.

Job Description:
  • Serve nearly 28,000 churches, schools, retreat centers, religious communities, funeral homes, and campus ministries using ONE LICENSE—a global, internet-based company—as their resource for online music licensing and permissions for congregational song.
  • Communicate with customers and potential customers through Zoom phone, Zoom video, email, voicemail, and Zendesk, our online ticketing system that receives thousands of inquiries each month.
  • Handle inquiries from potential customers and maintain ongoing communications in an effort to promote the ONE LICENSE services that would best cover their needs and onboard them as customers/License Holders.
  • Collaborate with a small team within a broader parent-company environment, including interdepartmental communications and teamwork.
  • Basic accounting responsibilities, such as data entry, filing, and processing credit card and wire transfer transactions.
  • Basic customer service support, including answering questions, providing educational resources, and sending statements/invoices to users.

Candidate Qualifications & Requirements:
  • Candidate must be a “self starter,” reliable, communicative, and dependable.
  • Loyalty to the organization and willingness to make a long-term commitment is crucial.
  • Candidate must be willing to learn new skills in a short period of time and be willing to increase their current knowledge of copyright, sacred music, and licensing.
  • Candidate must be able to stay calm under pressure, exhibit patience with customers, and be willing to ask for help when needed. Humility and a willingness to learn are foundational elements when working on our team.
  • Knowledge of a variety of computer/internet platforms, including Google Drive, Microsoft Office, Zoom, and Gmail is required. Experience with Zendesk, MailChimp, Basecamp, Canva, and Wordpress is a plus.
  • Candidate must have an Associate’s Degree or equivalent job experience.

Benefits of the position include:
  • Fully remote role (must reside within the US).
  • Hours are flexible, with an understanding that the majority of the hours will need to be during typical business hours in the Central time zone.
  • Both full- and part-time roles are available, allowing candidates to balance other commitments and responsibilities if desired.

Candidate Preferences:
While not required, special consideration will be given toward candidates who:
  • Are bilingual in French.
  • Can exhibit firsthand experience with music, sacred music a plus.
  • Have experience in a general customer service role, and have additional experience in a subject area, such as accounting, marketing, church music, or communications.
  • Have a Bachelor’s Degree or equivalent job experience.

Location: Headquartered in Chicago/Bedford Park with additional office in Oak Park, Illinois, this is a completely remote role.

Compensation: $17.00/hour regardless of part- or full-time status.

Health Insurance/Company Benefits: Insurance Eligibility after 90 days of employment for full-time employees. Other benefits include paid sick time, accrual of paid vacation time, paid holidays, and more.

Start date: Immediately, or at a date agreeable with the candidate and General Manager.

To apply for this position, please submit a resume and cover letter to:
jobs@giamusic.com

If your background and experience seem to indicate a good fit for our team, you can expect a confirmation reply, followed by a Zoom interview.