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Remote Zendesk Jobs in Romeoville, IL (NOW HIRING)

Envoy Global

Account Manager

Chicago, IL · Remote

$60K - $75K/yr

... Zendesk, etc.) * Experience in corporate immigration is a plus ANNUAL SALARY RANGE- $60,000-$75,000 This is a fully remote opportunity open to candidates residing anywhere within the U.S. Notice at ...

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

... Zendesk, etc.) * Experience in corporate immigration is a plus ANNUAL SALARY RANGE- $60,000-$75,000 This is a fully remote opportunity open to candidates residing anywhere within the U.S. Notice at ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Romeoville, IL

Remote Zendesk information

See Romeoville, IL salary details

$72.9K

$114.2K

$159.6K

How much do remote zendesk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote zendesk in Romeoville, IL is $114,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $129,500.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Romeoville, IL?

For Remote Zendesk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Romeoville, IL look for?

The top searched job categories for Remote Zendesk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Remote Zendesk jobs?

Cities near Romeoville, IL with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Romeoville, IL as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $114,205 per year, or $54.9 per hour.

Account Manager

Chicago, IL • Remote

Envoy Global
Software Development • 11 - 50 employees
Learn more about Envoy Globalexternal

$60K - $75K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is searching for an Account Manager (Business Immigration). The Account Manager supports a defined group of clients by carrying out day-to-day responsibilities, coordinating with cross-functional teams, and following the Strategic Account Manager’s direction and account strategy. This role requires strong communication, organizational skills, and attention to detail in a fast-paced environment. Account Managers help clients understand the Envoy platform, provide training, maintain accurate data, and ensure timely and accurate responses to client needs. They help identify client issues, document trends, and elevate important updates to the Strategic Account Manager. Through consistent support, thoughtful communication, and reliable follow-through, the Account Manager contributes to strong client satisfaction and successful program operations.

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

As our Account Manager you will be required to: 

  • Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients
  • Build and maintain positive client relationships that reflect Envoy’s commitment to service
  • Follow the Strategic Account Manager (SAM) direction when communicating priorities, updates, and next steps
  • Support client meetings alongside legal teams and inform the SAM of key updates, concerns, or changes
  • Provide timely, accurate, and complete responses to clients and internal partners
  • Maintain a positive, professional tone and ensure clients feel supported and informed
  • Respond to client questions related to platform functionality, processes, billing, reporting, IT issues, and other needs within expected response timeframes
  • Provide accurate and helpful explanations, documentation, and guidance to ensure clients feel supported
  • Use good judgment to identify when an issue should be escalated to the Strategic Account Manager
  • Communicate escalations in a timely and clear manner to ensure client concerns are addressed appropriately
  • Identify and document client concerns, needs, or trends in Salesforce and other shared tracking tools
  • Communicate key observations to the SAM, legal partners, and Envoy leadership as appropriate
  • Assist in executing projects with internal teams including Operations Support, Onboarding and Offboarding, Sales, Marketing, Product Support, Finance, and Legal
  • Help coordinate deliverables, timelines, and quality checkpoints under the Strategic Account Manager guidance
  • Pull and review client data, including case metrics, expiration tracking, activity levels, surveys, and spend
  • Provide observations, recommendations, and follow-up actions where appropriate
  • Set up automated reports in MyReports and coordinate with Operations Support for internal and external reporting needs
  • Ensure accuracy and clarity in all data shared with clients or internal teams
  • Maintain clean and accurate client account information across Envoy systems
  • Conduct regular data reviews and address areas that require updates, corrections, or additional verification
  • Participate in and occasionally lead client meetings
  • Provide updates on data, timelines, and deliverables, and document action items for follow-up
  • Ensure clear, accurate communication throughout all meetings and post-meeting actions
  • Assist in preparing materials and presenting assigned sections of Annual Business Reviews in partnership with legal teams and the Strategic Account Manager
  • Support data collection, slide preparation, and follow-up on related action items
  • Partner with U.S. and global immigration teams to support a unified and coordinated client experience

To apply for this role, you must posses the following specific experience, and skills:

  • College degree preferred or relevant work experience
  • 2+ years of experience in account management, customer success, and/or client service roles
  • Intermediate level proficiency in MS Office Suite
  • Experience with utilizing online tools to manage and complete work (Salesforce.com, PowerBi, Zendesk, etc.)
  • Experience in corporate immigration is a plus

ANNUAL SALARY RANGE- $60,000-$75,000

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

Notice at Collection for California Applicants:
http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

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