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Remote Zendesk Jobs in Reston, VA (NOW HIRING)

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building ...

Maximus

Journeyman System Administrator

VA · On-site +1

General information Job Posting Title Journeyman System Administrator Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building ...

Maximus

Journeyman System Administrator

VA · On-site +1

General information Job Posting Title Journeyman System Administrator Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a ...

Maximus

Lead System Administrator

VA · On-site +1

General information Job Posting Title Lead System Administrator Date Friday, June 12, 2026 City Remote Country United States Working time Full-time Description & Requirements The Lead System ...

TekSynap

Netplus Administrator

Arlington, VA · On-site +1

Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10-20 ...

Thrive

Systems Administrator

Fairfax, VA · On-site +1

Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced ...

Thrive

Systems Administrator

Fairfax, VA · Remote

Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced ...

Capital Bank

Mortgage Systems Administrator

Rockville, MD · On-site +1

$90K - $120K/yr

Working Arrangements * Full Time Remote Why Join Us? * Join a growing company with a culture that fosters an entrepreneurial spirit * Comprehensive benefits package including Medical, Dental, Vision ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Reston, VA

Remote Zendesk information

See Reston, VA salary details

$74.4K

$116.5K

$162.8K

How much do remote zendesk jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote zendesk in Reston, VA is $116,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,300.00 and $132,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Reston, VA? For Remote Zendesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Reston, VA look for? The top searched job categories for Remote Zendesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Zendesk jobs? Cities near Reston, VA with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Reston, VA as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $116,529 per year, or $56 per hour.

Customer Service Representative - State Farm Agent Team Member

Neil Mckinnon - State Farm Agent

Fairfax, VA • Remote

$18 - $25/hr

Part-time

Posted 20 hours ago

New

Job description

Benefits:
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

Looking for Licensed Agent Team Member with ECRM & NECHO Experience. 
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Neil Mckinnon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Property/Casualty insurance license.
  • Must have prior State Farm experience.

This is a remote position.