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Remote Zendesk Jobs in Midvale, UT (NOW HIRING)

Christopherson Business Travel

Travel Advisor

Salt Lake City, UT · On-site +1

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Zendesk) a plus * General Tech Savviness: Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote ...

MyAdvice

Technical SEO Team Lead

Lehi, UT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience using Zendesk or a similar ticketing system. * Google Analytics 4 or Google Search ... This position can be remote, hybrid or in-office depending on candidate preference and location.

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Midvale, UT

Remote Zendesk information

See Midvale, UT salary details

$67.4K

$105.6K

$147.6K

How much do remote zendesk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote zendesk in Midvale, UT is $105,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,200.00 and $119,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Midvale, UT?

For Remote Zendesk jobs in Midvale, UT, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Midvale, UT look for?

The top searched job categories for Remote Zendesk jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Remote Zendesk jobs?

Cities near Midvale, UT with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Midvale, UT as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $105,637 per year, or $50.8 per hour.

Customer Support Representative (Multi Channel)

SimplyInsured

Salt Lake City, UT • Remote

$15/hr

Full-time

Re-posted 26 days ago

Job description

The Mission: Eliminate Fear

Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.

Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners, we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers.

The Role: The Face of the Mission

As a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.

This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.

How You'll Make an Impact
  • Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
  • Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution."
  • Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.
  • Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product and process improvements directly to our leadership team.
  • Deliver "Delight": Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.
What You'll Bring
  • Experience: 1year of high-volume call center experience in a remote, startup environment.
  • Communication: Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.
  • Tech-Savvy: Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.
  • Empathy: A genuine passion for helping people and a desire to support small business owners.
  • Reliability: Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
What We Offer
  • World-Class Benefits: 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. This is a rare benefit that ensures your family is as protected as our customers.
  • Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
  • Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
  • Growth Culture: A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.
Compensation

Starting Base Salary: $15.00 per hour Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.

Our Commitment to Diversity

We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.

At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.

SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.