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Remote Zendesk Jobs in Addison, IL (NOW HIRING)

Envoy Global

Account Manager

Chicago, IL · Remote

$60K - $75K/yr

... Zendesk, etc.) * Experience in corporate immigration is a plus ANNUAL SALARY RANGE- $60,000-$75,000 This is a fully remote opportunity open to candidates residing anywhere within the U.S. Notice at ...

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

... Zendesk, etc.) * Experience in corporate immigration is a plus ANNUAL SALARY RANGE- $60,000-$75,000 This is a fully remote opportunity open to candidates residing anywhere within the U.S. Notice at ...

Nexora Talent

Client Support Specialist (Remote)

Chicago, IL · Remote

$18.50 - $25/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Addison, IL

Remote Zendesk information

See Addison, IL salary details

$71.6K

$112.2K

$156.8K

How much do remote zendesk jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote zendesk in Addison, IL is $112,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Addison, IL?

The most popular types of Zendesk jobs in Addison, IL are:

What are popular job titles related to Remote Zendesk jobs in Addison, IL?

For Remote Zendesk jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Addison, IL look for?

The top searched job categories for Remote Zendesk jobs in Addison, IL are:

What cities near Addison, IL are hiring for Remote Zendesk jobs?

Cities near Addison, IL with the most Remote Zendesk job openings:

Remote Zendesk jobs near you

IT Specialist / Helpdesk Technician - Remote

Connection

Schaumburg, IL • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.
Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.
Responsibilities
  • Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
  • Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
  • Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
  • Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
  • Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
  • Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
  • Communicate project status and technical updates with team members and Technology staff.
  • Document solutions and contribute to technical knowledge resources.
  • Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).

Qualifications
  • 2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments
  • Basic to intermediate understanding of networking and networking principles
  • Experience supporting macOS devices.
  • Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
  • Enjoy communicating with and helping team members with a positive, friendly disposition
  • Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
  • Learn quickly, self-starter, take direction well
  • Exceptional troubleshooting skills, detail orientated
  • Ability to manage multiple projects and meet deadlines.

Apply