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Full Time Zendesk Jobs in Addison, IL (NOW HIRING)

Dealer eProcess

Client Account Admin

Lisle, IL · On-site

$19.75 - $26.75/hr

DEP is seeking a motivated, experienced full-time Client Account Administrator to join our Digital ... Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce Employee Benefits (after a waiting ...

Dealer eProcess

Client Account Admin

Lisle, IL · On-site

$19.75 - $26.75/hr

DEP is seeking a motivated, experienced full-time Client Account Administrator to join our Digital ... Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce Employee Benefits (after a waiting ...

Five Below

Support Lead Full Time

Chicago, IL · On-site

$18.05/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.05 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

Five Below

Support Lead Full Time---Brickyard

Chicago, IL · On-site

$18.05/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.05 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

All JobsZendesk JobsFull Time Zendesk JobsFull Time Zendesk Jobs in Addison, IL

Full Time Zendesk information

See Addison, IL salary details

$71.6K

$112.2K

$156.8K

How much do full time zendesk jobs pay per year?

As of Aug 29, 2026, the average yearly pay for full time zendesk in Addison, IL is $112,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a full time Zendesk?

A Full Time Zendesk job typically refers to a professional role focused on using the Zendesk platform, which is a popular customer service and support software. Employees in these roles may work as support agents, administrators, or specialists who manage customer inquiries, troubleshoot issues, and optimize support workflows full time. Duties often include responding to tickets, maintaining help centers, configuring Zendesk settings, and analyzing support metrics. These roles are essential for companies aiming to deliver efficient and high-quality customer service. Experience with Zendesk's tools and customer service best practices is usually required.

What are the key skills and qualifications needed to thrive as a full time Zendesk specialist?

To thrive as a Full Time Zendesk Specialist, you need strong customer service skills, analytical abilities, and experience with helpdesk or ticketing systems, often supported by relevant certifications or prior support roles. Familiarity with Zendesk's platform, automation tools, and reporting systems is typically required to efficiently manage customer inquiries and workflows. Excellent problem-solving, communication, and multitasking skills help you resolve issues promptly while maintaining a positive customer experience. These competencies are essential for delivering high-quality support, improving customer satisfaction, and optimizing team productivity in a fast-paced environment.

What are some common challenges faced by full time Zendesk specialists, and how can they be effectively managed?

Full-time Zendesk specialists often encounter challenges such as managing high ticket volumes, ensuring timely responses, and adapting to frequent updates in Zendesk features. To manage these effectively, it's important to prioritize tickets based on urgency, automate repetitive tasks using Zendesk macros and triggers, and stay updated on new platform functionalities through ongoing training. Collaboration with other departments, such as IT and product teams, is also crucial for resolving complex issues and optimizing workflows.

What is the difference between Full Time Zendesk vs Customer Support Specialist?

AspectFull Time ZendeskCustomer Support Specialist
Primary RoleManaging customer support tickets using Zendesk platformProviding direct customer assistance across channels
Required SkillsZendesk platform knowledge, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport teams, call centers, remoteSupport centers, retail, remote
CertificationsZendesk certifications often preferredCustomer service certifications optional

Full Time Zendesk roles focus on managing support tickets within the Zendesk platform, requiring platform-specific knowledge and certifications. Customer Support Specialists provide direct customer assistance across various channels, emphasizing communication and product knowledge. While both roles involve customer service, Full Time Zendesk positions are more technical and platform-oriented, whereas Customer Support Specialists focus on direct customer interaction.

What are the most commonly searched types of Zendesk jobs in Addison, IL?

The most popular types of Zendesk jobs in Addison, IL are:

What cities near Addison, IL are hiring for Full Time Zendesk jobs?

Cities near Addison, IL with the most Full Time Zendesk job openings:

Full Time Zendesk jobs near you
Infographic showing various Full Time Zendesk job openings in Addison, IL as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,218 per year, or $54 per hour.

IT Specialist / Helpdesk Technician - Remote

Connection

Schaumburg, IL • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Responsibilities
  • Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
  • Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
  • Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
  • Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
  • Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
  • Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
  • Communicate project status and technical updates with team members and Technology staff.
  • Document solutions and contribute to technical knowledge resources.
  • Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).
MinMaxQualifications
  • 2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments
  • Basic to intermediate understanding of networking and networking principles
  • Experience supporting macOS devices.
  • Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
  • Enjoy communicating with and helping team members with a positive, friendly disposition
  • Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
  • Learn quickly, self-starter, take direction well
  • Exceptional troubleshooting skills, detail orientated
  • Ability to manage multiple projects and meet deadlines.
Employment Type: FULL_TIME

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