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Remote Zendesk Chat Support Jobs in Reston, VA (NOW HIRING)

System One

Gen AI CCAS Application Developer

Gaithersburg, MD · Remote

$56.23 - $63/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Hours: 40.0 Security Clearance: Public Trust Responsibilities * Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.

System One

Gen AI CCAS Application Developer

Gaithersburg, MD · Remote

$56.23 - $63/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Hours: 40.0 Security Clearance: Public Trust Responsibilities * Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.

System One

Gen AI CCAS Application Developer

Gaithersburg, MD · Remote

$56.23 - $63/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote Hours: 40.0 Security Clearance: Public Trust Responsibilities * Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by ...

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (Quarterly Travel to Gaithersburg, MD) Hours: 40.0 Security Clearance: Ability to obtain a ... Support CloudFront + WAF configurations for secure web chat entry points. * Build APIs and event ...

Cayenta

(Remote) Professional Services Trainer

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support organizational change and user adoption efforts during implementations, upgrades, and major ...

Harris

(Remote) Professional Services Trainer

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support organizational change and user adoption efforts during implementations, upgrades, and major ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Harris Computer

(Remote) Director of Product

Washington, DC · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... We're a mission-driven IT services company and systems integrator supporting digital transformation ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... We don't just develop solutions--we support efforts that strengthen communities and serve the ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... We don't just develop solutions--we support efforts that strengthen communities and serve the ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support, or performance analytics role preferred. Technical Skills: * Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk) * Proficient with Remote desktop systems (AWS, Azure ...

Maximus

IT Business Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

... Chat (MS Teams) - Videoconferencing tools (MS Teams, Zoom) Training: -Develops and supports ... Remote Minimum Requirements TCS117, P3, Band 6 EEO Statement Maximus is an equal opportunity ...

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Showing results 41-60

All JobsZendesk Chat Support JobsRemote Zendesk Chat Support JobsRemote Zendesk Chat Support Jobs in Reston, VA

Remote Zendesk Chat Support information

See Reston, VA salary details

$32.8K

$65.6K

$112.9K

How much do remote zendesk chat support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote zendesk chat support in Reston, VA is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $77,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

What are popular job titles related to Remote Zendesk Chat Support jobs in Reston, VA?

For Remote Zendesk Chat Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk Chat Support jobs in Reston, VA look for?

The top searched job categories for Remote Zendesk Chat Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Zendesk Chat Support jobs?

Cities near Reston, VA with the most Remote Zendesk Chat Support job openings:

Remote Zendesk Chat Support jobs near you
Infographic showing various Remote Zendesk Chat Support job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Gen AI CCAS Application Developer

System One

Gaithersburg, MD • Remote

$56.23 - $63/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Job Title: Gen AI CCAS Application Developer Location: Gaithersburg, MD Type: Contract Compensation: $56.23 - $63.00 Work Model: Remote Hours: 40.0 Security Clearance: Public Trust

Responsibilities

  • Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.
  • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.
  • Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.
  • Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.
  • Configure S3 storage for call and chat transcripts with encryption and retention policies.
  • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
  • Implement OpenSearch indexing, keyword and vector queries, and synchronization triggers.
  • Build retrieval-augmented generation pipelines to enhance agent assist and knowledge base.
  • Apply structured logging, tests, error handling, and cost/performance safeguards.
  • Implement AI guardrails, prompt templates, and perform output evaluation for safety and accuracy.
  • Enforce PII minimization and redaction policies in logs.
  • Participate in threat modeling; support remediation efforts for contact center integrations.
  • Support CloudFront and WAF configurations for web chat security.
  • Develop APIs and event hooks for passing conversation context between web chat, Amazon Connect, and AI services.
  • Maintain CI/CD pipelines, documentation, runbooks, and architecture diagrams.
  • Create and monitor CloudWatch dashboards and alarms for key contact center metrics.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with 2+ years of software development experience including Python and AWS Lambda troubleshooting.
  • Hands-on experience with Amazon Connect setup, including contact flows, routing, queues, and channel integration.
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Knowledge of conversational AI design, slot elicitation, error recovery, and fallback patterns.
  • Proficiency with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows.
  • Strong security knowledge: IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Excellent written and verbal communication skills for documenting designs and explaining technical choices.
  • US Citizen able to obtain a Public Trust clearance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-M2 #LI-HJA

Ref: #851-Rockville-S1