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Remote Zendesk Chat Support Jobs in Halfmoon, NY

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...

Enlightened

QA Analyst

Latham, NY · On-site +1

... remote staff. Position Responsibilities : * Review documents for accuracy before submission ... Support work-from-home and on-site staff via daily chat. * As a QA analyst they are expected to ...

3M

3M Packaging Specialist - NY & NJ

Albany, NY · Remote

$113.75K - $139.03K/yr

Supports relationships with key personnel at multiple levels in the buying process to attain ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

3M Packaging Specialist - NY & NJ

Albany, NY · Remote

$113.75K - $139.03K/yr

Supports relationships with key personnel at multiple levels in the buying process to attain ... Chat with Max For assistance with searching through our current job openings or for more ...

People also search for

All JobsRemote Zendesk Chat Support JobsRemote Zendesk Chat Support Jobs in Halfmoon, NY

Remote Zendesk Chat Support information

See Halfmoon, NY salary details

$31.4K

$62.8K

$108K

How much do remote zendesk chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for remote zendesk chat support in Halfmoon, NY is $62,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

What job categories do people searching Remote Zendesk Chat Support jobs in Halfmoon, NY look for? The top searched job categories for Remote Zendesk Chat Support jobs in Halfmoon, NY are:
What cities near Halfmoon, NY are hiring for Remote Zendesk Chat Support jobs? Cities near Halfmoon, NY with the most Remote Zendesk Chat Support job openings:
Remote Zendesk Chat Support jobs near you

Support Desk Analyst

ACS Consultancy Services

Albany, NY • Remote

$21 - $28.75/hr

Other

Posted 2 days ago

Job description

Job Title: Support Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Provide first-level contact and support for users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
  • Maintain accurate documentation of issues and solutions.
  • Assist in onboarding/offboarding processes (accounts, devices, permissions).
  • Support desktop, laptop, mobile, and peripheral devices.
  • Provide excellent customer service and follow up on user issues.

Qualifications:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Experience as an IT support/help desk role.
  • Working knowledge of Windows and Mac operating systems.
  • Experience in Microsoft Office 365, Active Directory, and remote support tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified).
  • Experience with ticketing systems and knowledge base documentation.
  • Exposure to networking concepts and cloud environments.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.