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Remote Xbox Customer Support Jobs in Renton, WA (NOW HIRING)

Targeted Talent

Customer Success Representative

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Participate in customer support standby rotations when the regular support team is unavailable ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support. Strong verbal communication and active listening. Effective multitasking and prioritization. Commitment to excellent phone-based customer service. This position may be eligible for remote ...

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Showing results 21-40

All JobsXbox Customer Support JobsRemote Xbox Customer Support JobsRemote Xbox Customer Support Jobs in Renton, WA

Remote Xbox Customer Support information

See Renton, WA salary details

$12

$23

$34

How much do remote xbox customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote xbox customer support in Renton, WA is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Xbox Customer Support representative?

To thrive as a Remote Xbox Customer Support representative, you need strong problem-solving abilities, product knowledge of Xbox systems and services, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Salesforce, as well as proficiency in troubleshooting both hardware and software issues, is important. Excellent communication, patience, and active listening skills help you address customer concerns effectively and build rapport. These skills ensure timely issue resolution, high customer satisfaction, and positive brand reputation in a virtual support environment.

What is a Remote Xbox Customer Support representative?

Remote Xbox Customer Support representatives are professionals who assist Xbox users with technical issues, billing inquiries, account management, and troubleshooting, all while working from a remote location. They typically communicate with customers via phone, chat, or email to resolve problems related to Xbox consoles, games, and services. These representatives must have strong communication skills, technical knowledge of Xbox products, and the ability to provide clear, empathetic support. Working remotely allows them to assist customers from anywhere, often with flexible hours tailored to customer demand.

What are the most common challenges faced by Remote Xbox Customer Support representatives, and how can I prepare for them?

Remote Xbox Customer Support representatives often encounter challenges such as troubleshooting complex technical issues without physical access to the device, managing multiple support tickets simultaneously, and communicating clearly with customers who have varying levels of technical knowledge. To prepare, it’s helpful to familiarize yourself with Xbox products and services, practice clear and empathetic communication, and develop strong problem-solving skills. Additionally, being comfortable with remote collaboration tools and time management will help you succeed in a virtual team environment.

What is the difference between Remote Xbox Customer Support vs Remote Play Support Specialist?

AspectRemote Xbox Customer SupportRemote Play Support Specialist
CredentialsCustomer service experience, technical knowledge of Xbox productsTechnical troubleshooting skills, gaming industry knowledge
Work EnvironmentRemote, customer service centers, online support platformsRemote, gaming companies, online support channels
Employer & IndustryMicrosoft, gaming and entertainment industry

Remote Xbox Customer Support and Remote Play Support Specialist both require technical knowledge and customer service skills. However, Xbox support focuses on general troubleshooting and account issues, while Play Support specialists handle specific gameplay and streaming problems. Both roles are remote and serve the gaming industry, but they target different aspects of user experience.

What are popular job titles related to Remote Xbox Customer Support jobs in Renton, WA?

For Remote Xbox Customer Support jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Xbox Customer Support jobs in Renton, WA look for?

The top searched job categories for Remote Xbox Customer Support jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Xbox Customer Support jobs?

Cities near Renton, WA with the most Remote Xbox Customer Support job openings:

Remote Xbox Customer Support jobs near you

Customer Retention Specialist (Pacific Time Hours)

Trupanion

Seattle, WA • On-site, Remote

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Trupanion rating

9.6

Company rating: 9.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 308 rated insurance

Job description

Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Join Our Customer Retention Team: Meaningful work impacting pets' lives!
Job Description
At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We're looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year - including nights, weekends, and federal holidays - so team members should be prepared to support pet parents whenever they need us most.
As a Customer Retention Specialist, you'll play a vital role in deepening relationships by engaging with customers during the moments that matter most. You'll approach each interaction with empathy and care. Listening actively, thoroughly investigating concerns and taking thoughtful, timely actions to provide meaningful support. Through impactful phone conversations and personalized email follow-ups, you'll reeducate pet parents on the long-term value of coverage, helping them fully understand the benefits of protecting their pets with Trupanion. You'll skillfully navigate objections and sensitive situations, working with customers to overcome barriers, identify solutions, and ensure they feel seen, heard, and valued. Whether you're de-escalating an emotional conversation or reinforcing the peace of mind our coverage provides, your goal is to ensure every customer feels informed, supported, and confident in their decision to continue protecting their pet with Trupanion.
Schedule (Pacific Time Hours):
This position requires you to work a full-time schedule (8-hour shifts, 5 days a week) including full weekends without rotation. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Attendance and active participation, including being on camera, are mandatory during this period and will continue to be a priority throughout your time in the role of supporting engagement, connection, and collaboration in a remote environment.
Please Note: We are unable to consider applications submitted without weekend availability.
At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois, Nevada & New York. You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.
What you will do
  • Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email
  • Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines
  • Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention
  • De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion's core values
  • Educate pet parents on the lifetime value of coverage to empower informed decision-making
  • Build authentic connections by tailoring your communication style to meet individual customer needs
  • Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows
  • Navigate multiple systems and tools to deliver seamless and efficient member experience
  • Prioritize and manage time effectively to provide exceptional customer service in a fast-paced contact center
  • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
  • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates
  • Take a pro-active, solution-oriented approach when facing technical challenges, such as identifying alternate ways to continue work while awaiting IT support
  • Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts
  • Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Experience you have:
  • 3 years of experience in a customer retention, account management, or similar role in a fast-paced call center environment is essential
  • 1+ years of experience in a customer service role is essential
  • Proven track record of success in retaining customers, handling cancellations and renewing services
  • Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy
  • Strong written and verbal communication skills
  • Experienced in navigating multiple digital platforms simultaneously, with a strong aptitude for diagnosing and resolving technical issues in real time while maintaining a great customer experience
  • Proficient in using CRM Systems to document and manage customer interactions
  • Strong technical troubleshooting skills and comfort using technology independently in a remote environment
  • Experience working remotely in private setting with reliable hard-wired internet connection and a distraction-free home-office setup
  • Property and Casualty (P&C) licensing is a plus

Requirements:
  • Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces

Compensation:
  • The pay for this position is $23/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
  • We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
  • Those who are currently P&C licensed receive a $1500 sign-on bonus. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Videos To Watch
https://youtu.be/ull7YhtF8ZM?si=mAqhOaCHrG8t3QXX

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