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Remote Writing Jobs in Springfield, MO (NOW HIRING)

Analyst, Growth

Springfield, MO · On-site +1

$75K - $85K/yr

Clear, concise communication skills--written and verbal * Highly organized, detail-oriented, and ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

This is a remote position. Essential Duties and Responsibilities: - Support forecasting and ... verbal and written presentation skills including ability to communicate analyses and ...

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Remote Writing information

What is a Remote Writing job?

A remote writing job involves creating written content for clients or employers while working from a location outside of a traditional office, such as your home or a co-working space. These jobs can include blogging, technical writing, copywriting, content creation, or editing. Remote writers often collaborate with teams using online communication tools and may work as freelancers or full-time employees. The flexibility of remote writing allows for a better work-life balance and the opportunity to work with clients globally.

What are the key skills and qualifications needed to thrive in the Remote Writing position, and why are they important?

To thrive in Remote Writing, you need excellent written communication skills, strong grammar and editing abilities, and typically a bachelor's degree in English, journalism, communications, or a related field. Familiarity with content management systems (CMS), search engine optimization (SEO) tools, and word processing software is often required. Self-motivation, time management, and adaptability are key soft skills for excelling in independent, deadline-driven remote work environments. These skills are crucial for producing high-quality content, meeting deadlines, and effectively managing projects without direct supervision.

What does a typical workday look like for a remote writer?

As a remote writer, your day often involves researching topics, creating original content, proofreading and editing, and communicating with editors or clients through email or collaboration platforms. Time management is essential, as you may juggle multiple assignments or work for several clients or publications simultaneously. While most work is done independently, regular virtual check-ins and feedback sessions help align project goals and maintain quality. Staying organized and proactive in communication ensures you meet deadlines and adapt to changing priorities in a remote team environment. This setup offers flexibility, but also requires a strong sense of responsibility and initiative.
What are the most commonly searched types of Writing jobs in Springfield, MO? The most popular types of Writing jobs in Springfield, MO are:
What are popular job titles related to Remote Writing jobs in Springfield, MO? For Remote Writing jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Remote Writing jobs in Springfield, MO look for? The top searched job categories for Remote Writing jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Remote Writing jobs? Cities near Springfield, MO with the most Remote Writing job openings:
Care Specialist (Springfield / Hybrid / 4 days remote 1 day in office) Weekends Off!

Care Specialist (Springfield / Hybrid / 4 days remote 1 day in office) Weekends Off!

FreedomCare

Springfield, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


FreedomCare rating

7.2

Company rating: 7.2 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

30th of 228 rated social care providers


Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri.
This is a hybrid role based out of Springfield, MO. 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!
Department & Position Overview:
The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.
  • Ensure a high-quality customer experience for patients, caregivers, and health plans, while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor.
  • Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
  • Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:
  • Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
  • Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
  • Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
  • Input accurate data entry of sensitive information.
  • Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
  • Screen patients and caregivers for additional programs and benefits to enhance their lives.
  • Maintain reliable work schedules with required 2 weeks' notice for planned in advance.
  • Assist patients and their family members in planning necessary home-care shifts.
  • Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
  • Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
  • Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner.
  • Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution.
  • Adhere to a revolving monthly client service and compliance standard.
  • Effectively input and update the case file and account data within CRMs.
  • Manage call dashboards and reporting to assist in managing assignments.

Ideal Candidate Will Possess:
  • Previous experience in a Customer Service environment.
  • High-volume inbound call center or contact center environment (at least 2 years).
  • Experience with CRMs or Workforce Technology - Salesforce, Medflyt, and Verint (preferable).
  • Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Ability to organize, set priorities and manage time effectively.
  • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
  • Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
  • Attention to detail in reviewing records.
  • Ability to meet and/or exceed targets or metrics.
  • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.

Nice-to-Haves:
  • 3+ years of relevant experience in a healthcare call center or contact center environment.
  • Healthcare/startup experience (preferable).
  • Bilingual in Spanish, Creole, or other languages is a plus.
  • Some additional experience in HR service center is preferred.

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$20-$23 USD

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