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As of Aug 5, 2026, the average yearly pay for remote worldwide in the United States is $84,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $120,000.00 per year, depending on experience, location, and employer.

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Employees in Remote Worldwide roles often face challenges such as coordinating across multiple time zones, maintaining work-life boundaries, and staying connected with a diverse, distributed team. Adapting to various communication styles and cultural differences is essential, as is proactively managing your workflow and deadlines. Most companies support remote workers with regular virtual check-ins, clear documentation practices, and flexible schedules to help navigate these challenges. Embracing digital collaboration tools and establishing strong communication habits will set you up for success in this dynamic work environment.

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Remote Worldwide jobs near you
Infographic showing various Remote Worldwide job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $84,863 per year, or $40.8 per hour.

Customer Success - Remote/Worldwide

Pro Coffee Gear

Remote

Other

Re-posted 13 days ago

Job description

Customer Success - Remote/Worldwide

Guatemala City, Guatemala

Customer Success

Location: Remote (Global) Company: Pro Coffee Gear

Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities Customer Success Leadership
  • Own the end-to-end customer experience and define scalable customer success strategies to support growth.
  • Establish and track KPIs, processes, and team goals aligned with business objectives.
  • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination
  • Enable the consultative sales process through client communications across email, SMS, and social platforms.
  • Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
  • Support third-party and social commerce sales channels in coordination with marketing and sales teams.
Post-Sales Operations & Aftersales Support
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Shipping, Damage, and Returns Management
  • Lead customer communications related to logistics, damages, and return claims.
  • Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Process Improvement
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
  • Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.

Apply