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Remote Workplace Investigator Jobs in Decatur, GA

TRC Talent Solutions

HR Business Partner

Atlanta, GA · Remote

Remote Role 12-week contract opportunity Position Summary The Human Resources Business Partner ... Investigate and resolve employee relations concerns while ensuring compliance and equitable ...

Wood Plc

HSSE Coordinator

Tucker, GA · On-site +1

This is an office, remote or hybrid based role. The HSSE&S Coordinator role requires a high level ... Participate in HSSE&S Incident investigations and root cause analysis processes * Track corrective ...

TriNet

Treasury Analyst

Dunwoody, GA · On-site +1

$63K - $107K/yr

Investigate and resolve any investment compliance notifications received from vendor * Monitor the ... A demonstrated commitment to high professional ethical standards and a diverse workplace. * Ability ...

Iterable

Solutions Consultant

Atlanta, GA · On-site +1

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... Investigate prospects' technical landscape to provide a seamless integration recommendation and ...

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All JobsWorkplace Investigator JobsRemote Workplace Investigator JobsRemote Workplace Investigator Jobs in Decatur, GA

Remote Workplace Investigator information

See Decatur, GA salary details

$31.2K

$73.5K

$127.9K

How much do remote workplace investigator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote workplace investigator in Decatur, GA is $73,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a remote workplace investigator do?

A Remote Workplace Investigator is responsible for conducting investigations into workplace issues such as harassment, discrimination, misconduct, or policy violations, all while working remotely. They gather information by interviewing employees, reviewing documents, and analyzing evidence to ensure a fair and thorough process. Their goal is to provide objective findings and recommendations that help organizations resolve disputes and maintain a safe, compliant work environment. Being remote, they use digital communication tools and adhere to confidentiality protocols to protect all parties involved.

What skills and qualifications are needed to be a remote workplace investigator?

To thrive as a Remote Workplace Investigator, you need expertise in conducting investigations, knowledge of employment laws, and experience in human resources or legal fields, typically supported by a relevant degree or certification. Familiarity with case management software, secure communication platforms, and digital evidence tools is also important. Strong analytical thinking, discretion, and clear written and verbal communication are essential soft skills for building trust and ensuring thorough, unbiased investigations. These skills and qualifications are crucial for resolving workplace issues impartially and maintaining organizational integrity in a remote environment.

What is the difference between Remote Workplace Investigator vs On-site Workplace Investigator?

AspectRemote Workplace InvestigatorOn-site Workplace Investigator
Work EnvironmentConducts investigations remotely, often via video calls and digital evidence reviewPerforms investigations physically at the workplace location
Required CredentialsTypically requires certifications in workplace investigations, HR, or compliance; strong digital communication skillsSimilar certifications; may include safety or security training; familiarity with physical site protocols
Employer & Industry UsageUsed across industries with remote work policies, including corporate, tech, and legal sectorsCommon in manufacturing, retail, and industries requiring physical site assessments

Remote Workplace Investigators focus on digital and remote evidence collection, suitable for companies with remote or hybrid workforces. On-site Workplace Investigators conduct physical investigations at the workplace, often involving site inspections. Both roles require similar certifications but differ mainly in work environment and investigation methods.

How does a remote workplace investigator effectively gather information and conduct interviews while working off-site?

As a Remote Workplace Investigator, much of your work involves conducting interviews and collecting evidence through digital means, such as video calls, emails, and secure document sharing platforms. Building rapport and ensuring confidentiality in a virtual setting can be challenging, so strong communication skills and technological proficiency are essential. You'll often collaborate with HR, legal teams, and IT to access relevant data while adhering to privacy protocols. Regular check-ins with stakeholders and thorough documentation are key to maintaining the integrity of the investigation process in a remote environment.
What job categories do people searching Remote Workplace Investigator jobs in Decatur, GA look for? The top searched job categories for Remote Workplace Investigator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Workplace Investigator jobs? Cities near Decatur, GA with the most Remote Workplace Investigator job openings:
Remote Workplace Investigator jobs near you
Infographic showing various Remote Workplace Investigator job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $73,542 per year, or $35.4 per hour.

Customer Service Supervisor PBM

Marpai Administrators LLC

Atlanta, GA • Remote

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION: 
 
The Customer Service Supervisor, PBM reports to the Customer Service Manager and is responsible for leading a team of specialized agents, customer service representatives, to deliver high-quality service to resolve complex questions regarding prescription drug coverage. This role plays a critical part in enhancing customer satisfaction, driving retention, and supporting the overall business objectives by maintaining efficient operations and fostering a positive team environment. 
 
WHAT YOU WILL BE DOING: 
 
  • Supervise team: Guide the team through complex member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and resolution with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical point-of-sale errors. 
  • Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations.
  • Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure the team meets contractual SLAs. 
  • Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. Provide coaching and critical conversations to direct reports for developmental and correctional issues. 
  • Quality assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as well as kudos for jobs well done.
  • Handles overflow for calls, chat, and emails as needed especially during peak
  • Maintain and develop Standard Operating Procedures
  • Other duties as required
 
WHAT SUCCESS LOOKS LIKE: 
 
  • Drive member accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
  • Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
  • Cultivate the ultimate customer experience by ensuring the team is well trained and coached
  • Ensure team is meeting and exceeding expectations and metrics
 
WHAT DO YOU NEED:
  • Industry Experience: 2+ years of experience in a PBM, managed care, healthcare call center, or pharmacy environment.
  • Preferred License: Active Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred. 
  • 3 years minimum call center experience
  • 3+ years in a supervisory or leadership role in a call center
  • Strong leadership and team management skills
  • Excellent communication, both verbal and written
  • Problem-solving and conflict resolution skills
  • Ability to analyze performance metrics and use data to improve team effectiveness
  • Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
  • Consistently communicate expectations to clients and internal team members
  • Capability to manage service recovery as necessary

WORK REQUIREMENTS:
  • Tampa, FL or Remote
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • No travel required 
 
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • Health and Wellness Programs 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield 
  • Identity Theft Protection
       
    Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
     
     

This is a remote position.