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Remote Working Customer Service Jobs in Romeoville, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT America

Customer Care Associate

Chicago, IL · On-site

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

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All JobsRemote Working Customer Service JobsRemote Working Customer Service Jobs in Romeoville, IL

Remote Working Customer Service information

See Romeoville, IL salary details

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How much do remote working customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote working customer service in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.
What are popular job titles related to Remote Working Customer Service jobs in Romeoville, IL? For Remote Working Customer Service jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Romeoville, IL look for? The top searched job categories for Remote Working Customer Service jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Working Customer Service jobs? Cities near Romeoville, IL with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you
Infographic showing various Remote Working Customer Service job openings in Romeoville, IL as of June 2026, with employment types broken down into 2% As Needed, 43% Full Time, 43% Part Time, 2% Temporary, 9% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,864 per year, or $19.2 per hour.

Remote Facility Maintenance Customer Service Account Manager

Allied National Services

Chicago, IL • On-site

Other

Posted 19 days ago

Job description

At Allied National Services, we specialize in delivering reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate will have experience in facility maintenance and a passion for providing top-tier customer service.
Job Description:
As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.
Key Responsibilities:
  • Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
  • Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
  • Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
  • Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
  • Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
  • Maintain accurate records of service requests, repairs, and communications within our systems.
  • Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
  • Provide expert guidance to clients on facility maintenance best practices and preventative care.
  • Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
Qualifications:
  • Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including HVAC, electrical, plumbing, and general repairs-is essential.
  • Proven experience in customer service or account management, preferably in the facility maintenance industry.
  • Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.
  • Strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • Ability to work independently and proactively in a remote environment.
  • Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.
  • Experience using maintenance management software or CRM tools is a plus.
  • High attention to detail and the ability to prioritize tasks effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Flexible, remote working environment.
  • Opportunities for growth and career advancement within Allied National Services.
  • A collaborative and supportive team culture focused on your success.
  • Professional development and training to expand your expertise in the facility maintenance field.
How to Apply:
If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.

Apply