Guss, IA · Remote
$14.50 - $20/hr
... workforce planning.Navigate multiple systems and tools to manage real-time floor operations ... Remote Type - Remote Work Shift - Any (United States of America) The approximate annual base ...
Guss, IA · Remote
$14.50 - $20/hr
... workforce planning.Navigate multiple systems and tools to manage real-time floor operations ... Remote Type - Remote Work Shift - Any (United States of America) The approximate annual base ...
$22.3K - $33.4K
5% of jobs
$41.8K is the 25th percentile. Wages below this are outliers.
$33.4K - $44.5K
26% of jobs
The median wage is $55.6K / yr.
$44.5K - $55.6K
19% of jobs
$55.6K - $66.7K
11% of jobs
$77.7K is the 75th percentile. Wages above this are outliers.
$66.7K - $77.7K
14% of jobs
$77.7K - $88.8K
10% of jobs
$88.8K - $99.9K
4% of jobs
$99.9K - $111K
7% of jobs
$111K - $122.1K
1% of jobs
$122.1K - $133.2K
1% of jobs
$133.2K - $144.3K
1% of jobs
$22.3K
$68.1K
$144.3K
A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.
One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.
To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.
$14.50 - $20/hr
Full-time
Posted 28 days ago
6.3
Based on 31 frontline employees who took The Breakroom Quiz
182nd of 223 rated it services
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:Monitor and support activities to ensure adherence to service level agreements (SLAs).Track real-time agent schedule alignment and optimize breaks proactively.Conduct root cause analysis for SLA deviations and support development of corrective action plans.Manage daily exception requests and update agent schedules accordingly.Coordinate entitlement planning and scheduling to ensure workforce efficiency.Generate and analyze efficiency reports to identify trends and improvement areas.Participate in centralized or site-level management meetings as required.Support process improvement initiatives including Lean and Six Sigma projects.Execute other tasks as assigned to support business operations.Engage with operations teams to discuss performance, scheduling, and workforce planning.Navigate multiple systems and tools to manage real-time floor operations effectively.Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertifications
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human ResourcesRequired Skills
Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical SupportLanguage
EnglishLanguage Proficiency -
Upper Intermediate - B2Additional Job Location -
Job Type
RegularMaster Skill List -
Customer Care - VoiceRemote Type -
RemoteWork Shift -
Any (United States of America)The approximate annual base compensation range for this position is:
31,200 to 39,000 USDThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Sourced by ZipRecruiter
Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.
It services
10,000+ Employees
New York, NY, US
1997
