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Remote Workforce Analyst Jobs in Lanham, MD (NOW HIRING)

DCI Consulting

Compensation Analyst - Remote

Washington, DC · Remote

$75K - $90K/yr

Remote Department: Employment and Litigation Services (ELS) Experience Level: Mid-level (minimum 3 ... DCI Consulting Group is a leading Human Resources (HR) risk management and workforce analytics firm ...

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Remote Workforce Analyst information

See Lanham, MD salary details

$35.5K

$104.2K

$160.1K

How much do remote workforce analyst jobs pay per year?

As of Jul 28, 2026, the average yearly pay for remote workforce analyst in Lanham, MD is $104,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $128,600.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by Remote Workforce Analysts, and how can they overcome them?

Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.

What are the key skills and qualifications needed to thrive in the Remote Workforce Analyst position, and why are they important?

A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.

What is a Remote Workforce Analyst job?

A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.

What job categories do people searching Remote Workforce Analyst jobs in Lanham, MD look for? The top searched job categories for Remote Workforce Analyst jobs in Lanham, MD are:
What cities near Lanham, MD are hiring for Remote Workforce Analyst jobs? Cities near Lanham, MD with the most Remote Workforce Analyst job openings:
Remote Workforce Analyst jobs near you
Infographic showing various Remote Workforce Analyst job openings in Lanham, MD as of July 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $104,161 per year, or $50.1 per hour.

Workforce and Reporting Manager

SYS Integration

Washington, DC • Remote

Full-time

Posted 25 days ago

Job description

Location: Remote

Workforce and Reporting Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.

Key Responsibilities:

  • Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and specialrequest reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:

  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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