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Remote Workflow Automation Jobs in Kentucky (NOW HIRING)

Storage Solutions Inc

Software Engineer

Erlanger, KY · On-site +1

Automation Location: Erlanger, KY, Atlanta, GA or Westfield, IN As a Software Engineer, you will ... NET, configuring workflows, integrating with equipment and host systems, and helping test solutions ...

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Remote Workflow Automation information

What are the key skills and qualifications needed to thrive as a Remote Workflow Automation Specialist, and why are they important?

To thrive as a Remote Workflow Automation Specialist, you need strong analytical skills, process optimization experience, and a background in IT or business process management. Familiarity with automation tools like Zapier, Microsoft Power Automate, or UiPath, as well as relevant certifications, is typically required. Excellent communication, problem-solving, and self-management skills distinguish top performers in remote environments. These competencies enable efficient process streamlining, effective team collaboration, and successful automation project delivery from any location.

What are some common challenges faced when managing workflow automation remotely, and how can they be addressed?

One common challenge in remote workflow automation roles is ensuring seamless communication and coordination across distributed teams, especially when automating processes that involve multiple departments. It's important to establish clear documentation, standardized procedures, and regular check-ins to keep everyone aligned. Additionally, remote professionals must be proactive in monitoring automated workflows for errors or inefficiencies, often requiring robust reporting tools and strong troubleshooting skills. Leveraging collaborative platforms and fostering a culture of transparency can help overcome these challenges and ensure smooth automation projects.

What is remote workflow automation?

Remote workflow automation refers to the use of technology and software tools to automate business processes and tasks that can be managed from any location. This approach helps organizations streamline operations, reduce manual effort, and improve efficiency, especially for distributed or remote teams. By automating repetitive tasks, businesses can focus on higher-value work and maintain productivity regardless of team members' physical locations. Tools like Zapier, Microsoft Power Automate, and others are commonly used to set up these automated workflows.

What is the difference between Remote Workflow Automation vs Remote Business Analyst?

AspectRemote Workflow AutomationRemote Business Analyst
Required CredentialsTechnical certifications (e.g., RPA tools, scripting)Business analysis certifications (e.g., CBAP, PMI-PBA)
Work EnvironmentFocus on automation tools, scripting, and process optimizationFocus on requirements gathering, process analysis, and stakeholder communication
Employer & Industry UsageTech companies, automation service providers, large enterprisesConsulting firms, finance, healthcare, and corporate sectors
Search & Comparison IntentAutomation, RPA, process improvementBusiness processes, requirements analysis, project management

Remote Workflow Automation specialists focus on implementing automation tools and scripting to streamline processes, often requiring technical certifications. Remote Business Analysts analyze business needs, gather requirements, and communicate with stakeholders. While both roles improve efficiency, they differ in technical depth and focus areas, with automation roles being more technical and analysis roles more strategic.

What are the most commonly searched types of Workflow Automation jobs in Kentucky? The most popular types of Workflow Automation jobs in Kentucky are:
What are popular job titles related to Remote Workflow Automation jobs in Kentucky? For Remote Workflow Automation jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Workflow Automation jobs in Kentucky look for? The top searched job categories for Remote Workflow Automation jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Workflow Automation jobs? Cities in Kentucky with the most Remote Workflow Automation job openings:
Remote Workflow Automation jobs near you
Infographic showing various Remote Workflow Automation job openings in Kentucky as of June 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.
Senior Incident Management Practice Engineer

Senior Incident Management Practice Engineer

Humana

Louisville, KY • On-site, Remote

$110K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

156th of 262 rated insurance

Job description

Become a part of our caring community
The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale.

The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management.

This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes.

A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues.

The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights.

In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability.


Use your skills to make an impact

Required Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 5+ years of experience in IT operations, DevOps, software engineering, or incident management
    • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow
    • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management
    • Experience designing and implementing automation and AI-enabled workflows within ITSM environments
    • Experience with observability, monitoring, and event management practices in complex distributed environments
    • Proven ability to work across teams to align processes, tools, and data for end-to-end service management
    • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements

Preferred Qualifications

    • TIL 4 certification (Foundation or higher)
    • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation
    • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices
    • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards
    • Proven track record of driving enterprise-wide process integration across ITSM disciplines
    • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams

Additional information:

This role is not eligible for work sponsorship

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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