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Remote Weekend Helpdesk Jobs in Washington, DC (NOW HIRING)

ComForCare

Weekend On Call Coordinator

Annandale, VA · On-site +1

$125/day

We are looking for a weekend on-call coordinator, this person will be responsible for providing ... is a remote position. Compensation: $125.00 per day Live your best life possible while helping ...

Dutch

Virtual Care Veterinarian (Remote)

Washington, DC · On-site +1

$50 - $80/hr

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

Dutch

Virtual Care Veterinarian (Remote)

Washington, DC · Remote

$50 - $80/hr

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... weekend availability. You'll be supported by our Clinical Director, Vet Support team, and a ...

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All JobsHelpdesk JobsRemote Weekend Helpdesk JobsRemote Weekend Helpdesk Jobs in Washington, DC

Remote Weekend Helpdesk information

See Washington, DC salary details

$14

$26

$38

How much do remote weekend helpdesk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote weekend helpdesk in Washington, DC is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Remote Weekend Helpdesk vs Remote IT Support Specialist?

AspectRemote Weekend HelpdeskRemote IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredMore advanced certifications like Network+ or Security+ may be required
Work EnvironmentRemote, customer service-focused, primarily troubleshootingRemote or on-site, technical problem-solving, network, and hardware support
Employer & IndustryTech companies, MSPs, customer service centersIT departments, tech firms, managed service providers
Search & Comparison IntentPeople seeking weekend tech support rolesIndividuals looking for more technical, ongoing IT support roles

The Remote Weekend Helpdesk typically involves providing basic technical support during weekends, focusing on customer service and troubleshooting. In contrast, a Remote IT Support Specialist often handles more complex technical issues, including network and hardware support, with higher certification requirements. Both roles are remote and industry-related but differ in technical depth and responsibilities.

What are popular job titles related to Remote Weekend Helpdesk jobs in Washington, DC?

For Remote Weekend Helpdesk jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Weekend Helpdesk jobs in Washington, DC look for?

The top searched job categories for Remote Weekend Helpdesk jobs in Washington, DC are:

Remote Weekend Helpdesk jobs near you
Infographic showing various Remote Weekend Helpdesk job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Helpdesk Specialist Tier I

Fort Belvoir, VA • Remote

Global Enterprise Services, LLC
IT Services • 11 - 50 employees
Learn more about Global Enterprise Services, LLCexternal

Full-time

Re-posted 22 hours ago

Job description

GES is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. 

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems. 

You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary.  

Additional duties will include: 

  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications: 

  • Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2+ years of experience. Additional experience will be considered in lieu of a degree.
  • Active DOD Secret clearance
  • Information Assurance Technician (IAT) Level II
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.

Desired Qualifications 

  • Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
  • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.


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