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Help Desk Jobs in Washington, DC (NOW HIRING)

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract award.Location: Arlington, VA (Hybrid)Clearance: DHS SuitabilityDescription:Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor Location US- ID 2026-1546 Remote Yes Overview JOB TITLE: Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

S2Technologies

Help Desk Specialist

Washington, DC

Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

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Help Desk information

See Washington, DC salary details

$14

$26

$38

How much do help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk in Washington, DC is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Washington, DC?

The most popular types of Help Desk jobs in Washington, DC are:

What are popular job titles related to Help Desk jobs in Washington, DC?

For Help Desk jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Washington, DC look for?

The top searched job categories for Help Desk jobs in Washington, DC are:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Help Desk

Washington, DC

Audacia Solutions
See more jobs at Audacia Solutionsexternal

$22.75 - $30.50/hr

Full-time

Re-posted 4 days ago

Job description

Company Description

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.

Title: Help Desk Specialist or Desktop Services

Openings: 5

Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro

Duration: Temp to Perm

Job Description

Supporting Dell laptops, desktops, working in windows 7, and office 2010

Develops best practices for processes and procedures (ITIL process environment).; Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software.

Resolves software and hardware desktop issues.; Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.; Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.; Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.; Provides end user training instruction.

Qualifications

- Successful candidates must be dependable and punctual. 

- Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.

Additional Information

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: https://audacia.workable.com/j/FBFEAB0B69

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