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Remote Weekend Helpdesk Jobs in Phoenix, AZ (NOW HIRING)

Help Desk Analyst Remote

Phoenix, AZ ยท Remote

$21 - $28.75/hr

Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...

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Sales Executive - Remote

Phoenix, AZ ยท Remote

$65K - $125K/yr

... that has helped over 100K small businesses grow their client base through a powerful suite of ... or weekend shifts- from a dedicated, distraction-free workspace with a high-speed internet ...

Sales Executive - Remote

Phoenix, AZ ยท Remote

$65K - $125K/yr

... that has helped over 100K small businesses grow their client base through a powerful suite of ... or weekend shifts- from a dedicated, distraction-free workspace with a high-speed internet ...

Remote Account Manager

Mesa, AZ ยท Remote

$16.50 - $18/hr

Account Manager (Remote) Client Focus has been in business since 2002 and is the leading provider ... help you secure your financial future. 60 hours of paid time off per year. Weekends and major ...

Remote Account Executive

Phoenix, AZ ยท Remote

$65K - $125K/yr

... weekend shifts * A dedicated, distraction-free workspace with a high-speed internet connection ... About Us ReminderMedia is a leading marketing services provider that has helped over 100K small ...

Remote Account Executive

Phoenix, AZ ยท Remote

$65K - $125K/yr

... weekend shifts * A dedicated, distraction-free workspace with a high-speed internet connection ... About Us ReminderMedia is a leading marketing services provider that has helped over 100K small ...

Remote Account Executive

Phoenix, AZ ยท Remote

$65K - $125K/yr

... weekend shifts * A dedicated, distraction-free workspace with a high-speed internet connection ... About Us ReminderMedia is a leading marketing services provider that has helped over 100K small ...

Remote Account Executive

Phoenix, AZ ยท Remote

$65K - $125K/yr

... weekend shifts * A dedicated, distraction-free workspace with a high-speed internet connection ... About Us ReminderMedia is a leading marketing services provider that has helped over 100K small ...

Remote Sales Representative (AZ)

Phoenix, AZ ยท Remote

$8.0K - $13K/mo

Candidates must be available to work occasional overtime, including evenings and some weekends ... Warm, same-day inbound calls from clients actively seeking help * No Cold Calling: Spend all your ...

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Showing results 1-20

Remote Weekend Helpdesk information

See Phoenix, AZ salary details

$12

$22

$33

How much do remote weekend helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote weekend helpdesk in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Remote Weekend Helpdesk vs Remote IT Support Specialist?

AspectRemote Weekend HelpdeskRemote IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredMore advanced certifications like Network+ or Security+ may be required
Work EnvironmentRemote, customer service-focused, primarily troubleshootingRemote or on-site, technical problem-solving, network, and hardware support
Employer & IndustryTech companies, MSPs, customer service centersIT departments, tech firms, managed service providers
Search & Comparison IntentPeople seeking weekend tech support rolesIndividuals looking for more technical, ongoing IT support roles

The Remote Weekend Helpdesk typically involves providing basic technical support during weekends, focusing on customer service and troubleshooting. In contrast, a Remote IT Support Specialist often handles more complex technical issues, including network and hardware support, with higher certification requirements. Both roles are remote and industry-related but differ in technical depth and responsibilities.

What are popular job titles related to Remote Weekend Helpdesk jobs in Phoenix, AZ? For Remote Weekend Helpdesk jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Weekend Helpdesk jobs in Phoenix, AZ look for? The top searched job categories for Remote Weekend Helpdesk jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Weekend Helpdesk jobs? Cities near Phoenix, AZ with the most Remote Weekend Helpdesk job openings:
Infographic showing various Remote Weekend Helpdesk job openings in Phoenix, AZ as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,812 per year, or $23 per hour.

Help Desk Analyst Remote

vTech Solution

Phoenix, AZ โ€ข Remote

$21 - $28.75/hr

Contractor

Posted 2 days ago

New


Job description

Job Title: Help Desk Analyst
Location: Remote (Phoenix, AZ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview Mode: In person

Responsibilities:

  • Provides technical assistance and support for incoming queries and issues
  • Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks customers through the problem-solving process.
  • Re-assign and/or escalate tickets to other team members as necessary. Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works with users to maintain data integrity standards.
  • Documents, updates and communication internal processes as required.
  • Problem resolution for complex issues in a timely manner or escalates tickets to management or next support tier as appropriate. Monitors internal customer service desk ticketing system.
  • Provides support/orientation to new users.

Knowledge of:

  • Customer Service Principles: Deep understanding of "world-class" service delivery and client-focused solution techniques.
  • Technical Support Frameworks: Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3).
  • Enterprise Software: Knowledge of ERP systems and specialized HR/Talent Management software like PageUp.
  • Data Governance: Understanding of data integrity standards, audit compliance, and the importance of accurate reporting.

Skills in:

  • Analytical Troubleshooting: The ability to perform triage, diagnose system related issues, and isolate the root cause of complex technical problems.
  • Communication & Pedagogy: Skilled in "walking" non-technical users through problem-solving steps via phone or email and providing orientation to new users.
  • Technical Writing: Proficiency in documenting internal processes and creating clear, actionable updates for problem resolution.
  • Platform Management: Skill in navigating and monitoring internal service desk applications to ensure no request is overlooked.

Abilities to:

  • Active Listening: The ability to ask targeted questions to determine the nature of a problem and gauge the user's technical proficiency.
  • Prioritization & Escalation: Ability to judge the severity of a ticket and determine when to re-assign or escalate it to management or a higher support tier.
  • Attention to Detail: Ability to run reports and identify subtle data integrity errors to maintain system standards.
  • Time Management: Ability to provide resolutions for complex issues in a timely manner while maintaining a high volume of ticket documentation.

Required experience:

  • 1 year of experience with Help desk or troubleshooting
  • Experience with serviceNow - ticket managing system

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computingmanaged network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere

vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

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