ZipRecruiter

Log In

2

Remote Web Hosting Support Jobs in Kentucky (NOW HIRING)

Sutherland

Technical Support Engineer

Louisville, KY · Remote

You will manage support cases from initial diagnosis through resolution, including configuration ... Host remote troubleshooting sessions with customers. * Partner with internal engineering teams on ...

New

Sutherland

Technical Support Engineer

Louisville, KY · On-site +1

You will manage support cases from initial diagnosis through resolution, including configuration ... Host remote troubleshooting sessions with customers. * Partner with internal engineering teams on ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide user guidance for client designated mobile/web applications as requested * Troubleshoot and ...

next page

Showing results 1-20

All JobsWeb Hosting Support JobsRemote Web Hosting Support JobsRemote Web Hosting Support Jobs in Kentucky

Remote Web Hosting Support information

See Kentucky salary details

$12

$22

$38

How much do remote web hosting support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote web hosting support in Kentucky is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.62 per hour, depending on experience, location, and employer.

What is a remote web hosting support?

A Remote Web Hosting Support job involves assisting customers with web hosting-related issues, including server configuration, domain management, website performance, and security concerns. Support is typically provided via chat, email, or phone, ensuring that clients' websites remain operational and secure. Technicians troubleshoot technical issues, guide customers through hosting features, and escalate complex problems when necessary. This role requires knowledge of web hosting platforms, control panels, and basic networking. Since it is remote, strong communication skills and a reliable internet connection are essential for success.

What are the key skills and qualifications needed to thrive in remote web hosting support?

To thrive as a Remote Web Hosting Support professional, you should possess a solid understanding of web hosting environments, troubleshooting skills, and experience with web technologies like DNS, FTP, cPanel, and PHP. Familiarity with ticketing systems, remote support tools, and industry certifications such as CompTIA A+ or Linux+ is highly valued. Exceptional communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills are vital for providing timely and effective technical support, ensuring customer satisfaction, and maintaining smooth website operations.

What are some typical challenges faced in remote web hosting support, and how are they addressed?

Some common challenges in a Remote Web Hosting Support position include diagnosing complex website or server issues without direct physical access and communicating technical solutions to clients of varying technical backgrounds. You may also need to efficiently prioritize multiple support requests and stay updated on the latest hosting technologies and security threats. To address these challenges, remote support teams rely on robust documentation, internal knowledge bases, ongoing training, and strong collaboration with other technical staff. Support staff are expected to learn continuously, balance workloads efficiently, and provide clear, empathetic customer service to ensure positive user experiences.

What are popular job titles related to Remote Web Hosting Support jobs in Kentucky?

For Remote Web Hosting Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Web Hosting Support jobs in Kentucky look for?

The top searched job categories for Remote Web Hosting Support jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Web Hosting Support jobs?

Cities in Kentucky with the most Remote Web Hosting Support job openings:

Remote Web Hosting Support jobs near you

Technical Support Engineer

Sutherland

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

Company Description

We're Sutherland, and we currently are seeking technical support professionals to support a leading cybersecurity client focused on protecting sensitive digital data from theft, loss, and threats.

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States.

In this role, you will provide advanced technical support to enterprise customers, troubleshoot complex software and system issues, and deliver high-touch customer service. You will manage support cases from initial diagnosis through resolution, including configuration assistance, remote troubleshooting sessions, escalations, and technical documentation.

Job Description
  • Provide technical support to customers, resellers, and partners.
  • Diagnose and resolve complex software, server, networking, and configuration issues.
  • Perform root cause analysis and provide best-practice guidance.
  • Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.
  • Host remote troubleshooting sessions with customers.
  • Partner with internal engineering teams on escalated issues.
  • Create and maintain Knowledge Base articles and technical documentation.
  • Participate in a 24/7 on-call rotation as assigned.
Qualifications
  • At least 1 year of Linux experience in a technical support or help desk environment.
  • Knowledge of Linux and/or Windows Server management.
  • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
  • Ability to troubleshoot software applications and complex distributed environments.
  • Strong problem-solving, analytical, and root cause analysis skills.
  • Experience using WebEx or similar remote troubleshooting tools.
  • Strong written and verbal communication skills.
  • Ability to work evening and weekend shifts.

We Offer:

  • Medical, dental, and vision benefits
  • EAP and health and wellness programs
  • Generous PTO and Global Flexible Vacation Policy

Work-From-Home Requirements:

Sutherland will provide equipment.

You must have:

  • Minimum internet speeds of 50 Mbps download / 10 Mbps upload
  • A reliable hard-wired internet connection
  • A quiet, secure, distraction-free workspace
    Wireless and satellite internet connections are not compatible with our systems.
Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Apply