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Remote Wayfair Jobs in Riverside, CA (NOW HIRING)

Johnson Service Group

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Customer Service Representative I

Irvine, CA · Remote

$18.57/hr

Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate: $18.57 Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center. Qualifications * High School diploma or GED and/or one ...

Qcells

Manager, Operational Excellence

Irvine, CA · On-site +1

$115K - $165K/yr

Remote may be considered for exceptional cases. RESPONSIBILITIES * Define, implement, and refine quality standards, processes, and best practices. * Establish key performance metrics to monitor and ...

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Remote Wayfair information

See Riverside, CA salary details

$16

$28

$39

How much do remote wayfair jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote wayfair in Riverside, CA is $28.87, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $34.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Wayfair, and why are they important?

To thrive as a Remote Customer Service Representative at Wayfair, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer service software, CRM systems, and basic computer proficiency are essential for handling inquiries and transactions efficiently. Empathy, patience, and adaptability set top performers apart in resolving customer issues and building rapport. These skills ensure excellent customer experiences, support company reputation, and promote customer loyalty in a virtual environment.

How does working remotely at Wayfair impact team collaboration and communication?

At Wayfair, remote employees typically use a suite of digital collaboration tools such as Slack, Zoom, and project management platforms to stay connected with their teams. Regular virtual meetings, daily stand-ups, and shared documentation help ensure that team members remain aligned on goals and projects. While working remotely can present challenges such as managing time zone differences and building relationships, Wayfair actively fosters a collaborative culture through virtual team-building activities and clear communication protocols. This structure helps remote employees feel engaged and supported while contributing to cross-functional projects.

What does a Remote Wayfair employee do?

A Remote Wayfair employee works for Wayfair, an e-commerce company specializing in home goods, from a location outside of a traditional office setting. These roles can include customer service, sales, technical support, software engineering, and other positions that can be performed online. Remote employees use digital communication tools to collaborate with teams and serve customers. Working remotely at Wayfair offers flexibility and allows employees to balance work and personal life more effectively. Training, support, and resources are provided to ensure remote employees can succeed in their roles.

What is the difference between Remote Wayfair vs Remote Customer Service Representative?

AspectRemote WayfairRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in retail or e-commerceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHome-based, flexible hours, e-commerce platformHome-based, flexible hours, customer support setting
Employer & IndustryWayfair, online retail industryVarious companies, retail and service industries
Common Search & ComparisonYesYes

Remote Wayfair roles focus on supporting online retail operations, often involving product inquiries and order management. Remote Customer Service Representatives handle customer inquiries across various industries. While both roles are home-based and require similar credentials, Remote Wayfair positions are specific to the e-commerce platform, making them distinct in industry focus and job functions.

What are the most commonly searched types of Wayfair jobs in Riverside, CA? The most popular types of Wayfair jobs in Riverside, CA are:
What are popular job titles related to Remote Wayfair jobs in Riverside, CA? For Remote Wayfair jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Wayfair jobs in Riverside, CA look for? The top searched job categories for Remote Wayfair jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Wayfair jobs? Cities near Riverside, CA with the most Remote Wayfair job openings:
Remote Wayfair jobs near you
Infographic showing various Remote Wayfair job openings in Riverside, CA as of May 2026, with employment types broken down into 68% Full Time, 25% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $60,053 per year, or $28.9 per hour.
Customer Service Representative I

Customer Service Representative I

Johnson Service Group

Irvine, CA • Remote

$18.57/hr

Contractor

Medical, Dental, Vision

Posted 7 days ago

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Job description

Must live in Pacific, Mountain or Central time zone.

Schedule: Monday- Friday 9:00am-5:30 pm (Remote)
Hourly Rate: $18.57

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center.

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management.
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred.
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers.
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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