Clinic Growth Advisor
Springfield, IL · Remote
The Clinic Growth Advisor is fully remote with 75% travel. The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving ...
Clinic Growth Advisor
Springfield, IL · Remote
The Clinic Growth Advisor is fully remote with 75% travel. The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving ...
Remote Warranty information
See Springfield, IL salary details
$10.24 - $13.21
1% of jobs
$13.21 - $16.18
2% of jobs
$16.18 - $19.15
17% of jobs
$20.02 is the 25th percentile. Wages below this are outliers.
$19.15 - $22.11
18% of jobs
The median wage is $23.60 / hr.
$22.11 - $25.08
25% of jobs
$25.08 - $28.05
9% of jobs
$28.94 is the 75th percentile. Wages above this are outliers.
$28.05 - $31.02
10% of jobs
$31.02 - $33.98
5% of jobs
$33.98 - $36.95
9% of jobs
$36.95 - $39.92
1% of jobs
$39.92 - $42.88
2% of jobs
$10
$25
$42
How much do remote warranty jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for remote warranty in Springfield, IL is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $30.00 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the remote warranty position, and why are they important?
To thrive as a Remote Warranty Specialist, you need a strong understanding of warranty processes, product knowledge, attention to detail, and typically a background in customer service or technical support. Familiarity with CRM software, warranty management systems, and sometimes experience with specific ERP platforms are important for handling claims efficiently. Excellent communication, problem-solving ability, and organizational skills help professionals stand out in this role. These skills ensure accurate processing of warranty claims, positive customer interactions, and effective collaboration with internal teams in a fully remote environment.
What is a remote warranty?
A Remote Warranty job involves managing warranty claims, processing service requests, and coordinating repairs or replacements for products, all while working remotely. Professionals in this role typically communicate with customers, manufacturers, and service providers to ensure warranty policies are followed. Strong problem-solving, communication, and organizational skills are essential for success in this position.
What are the typical daily responsibilities of a remote warranty specialist?
Remote Warranty Specialists primarily process and review warranty claims, communicate with customers to gather details about product issues, and liaise with manufacturers or internal departments to resolve cases. They often use specialized database and ticketing systems to track claim statuses and ensure all documentation is complete and accurate. Regular tasks may include troubleshooting reported issues, validating product eligibility for warranty coverage, and providing updates to customers throughout the resolution process. Being remote, most work is conducted via phone, email, or online platforms, and collaboration with team members is typically achieved through virtual meetings.
What are popular job titles related to Remote Warranty jobs in Springfield, IL?
For Remote Warranty jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Warranty jobs in Springfield, IL look for?
The top searched job categories for Remote Warranty jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Warranty jobs?
Cities near Springfield, IL with the most Remote Warranty job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Job description
Location:Weareactivelyhiringforthisroleinmultiplemarkets.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
The Clinic Growth Advisor is fully remote with 75% travel.
The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving operational efficiencies, and enhancing customer satisfaction. This role focuses on proactive customer engagement, platform optimization, growth enablement, and risk mitigation, ensuring practices achieve measurable business outcomes and maintain long-term loyalty. This role will also be responsible for the development of strategies necessary to fully optimize our technology solutions with our veterinary practices and effectively communicating the value of workflow efficiencies within their clinic.
Key Responsibilities
Customer Engagement and Retention
Ensure Satisfaction:Deliver second-level, high-touch, and tailored engagementto optimize the use of Covetrus platforms and enhance customer experience.
Proactive Wellness Checks:Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.
Customer Advocacy:Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services.
Drive measurable outcomes: Increase dollars in same-store growth and reduce the number of deactivations
High touch customers: Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics' long-term success.
Platform Adoption and Optimization
Drive Utilization:Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities,ensuring full adoption of Covetrus solutions.
Consultative Approach:Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth.
Configuration and Benchmarks:Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment.
Growth and Upselling
Proactive Sales Support:Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and driveworkflow optimization of the tools
Second-level Demos:Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates.
Upsell Opportunities:Identify and promote additional features and complementary solutions, aligning with customer needs to expand their engagement.
Financial and Operational Support
Detailed Reporting:Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes.
Payments Assistance: Resolve customer bankingand payment-related inquiries, ensuring smooth financial operations.
Risk Mitigation and Monitoring
Monitor Account Health:Identify potential risks through data-driven insights and collaborate with VRMs to proactively address concerns.
Retention Strategy:Implement risk mitigation plans to prevent churn and enhance customer retention, ensuring continued engagement with Covetrus solutions.
Marketing and Implementation Support
Value Communication:Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals.
Optimization Strategy:Partner with customers to integrate marketing strategies that highlight platform benefits, including new platform features that increasepractice growth,efficienciesand client loyalty.
Data Management and Reporting
Customer Insights:Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience.
Cross-functional leadership
Serve as a conduit between the clinic and product development, service, and data analytics to provide customer feedback on such things as enhancements, tools needed, marketing solutions, and competitive intelligence to continue to drive vRXPro adoption and utilization.
Contribute to product development on needs for our technology suite of products for optimization.
Required Qualifications
Education:
Bachelor's degree in business, life sciences, or a related field. Veterinary education or experience is a plus.
Experience:
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role.
Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred.
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions.
Adaptability and strong problem-solving skills.
Experience with objection handling.
Must have the ability to follow through to solve customer problems and deliver value.
Key Competencies:
Customer Focus:Strong ability to advocate for customer success and retention with a proactive mindset.
Communication Skills:Exceptional interpersonal and presentation skills to engage stakeholders effectively.
Analytical Thinking:Proficient in analyzing customer data to identify insights and improvement opportunities.
Technology Proficiency:Skilled in Microsoft Office Suite and adapting to new technologies.
Collaboration:Demonstrated ability to work cross-functionally with VRMs, TAEs, and other internal teams.
Adaptability:Flexible and resilient in a dynamic, fast-paced environment.
Strong business acumen and executive presence.
Demonstrated ability to influence decision makers
Strong presentation skills, including development and creation of content and materials.
Prioritizes customers based on account risk and potential.
Travel Requirements
75% for high profile in person visits to support account team, trade shows
Why Join Covetrus?
Covetrus is dedicated to transforming veterinary practices through innovative solutions and exceptional service. As a Clinic Growth Advisor, you'll play a pivotal role in empowering practices to optimize their operations and achieve outstanding results. Join our team and contribute to advancing veterinary care and customer success across the industry.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.