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Remote Voip Technical Support Jobs in Missouri (NOW HIRING)

Jobgether

Establish technical and development best practices that support repeatable delivery as the ... Benefits * Full-time remote engagement. * Flexible working hours with required overlap with US time ...

University of Rochester

$27.16 - $38.03/hr

Responsibilities: Serves as a technical resource for the Customer Technology teams and/or ... Provides remote and hands-on support for clients with excellent customer service skills. Provides ...

Jobgether

$11 - $30.65/hr

... remote environment. This is an opportunity to contribute directly to the improvement of next ... Communicate technical observations clearly when evaluating support-style problem-solving and ...

GRVTY

Technical Scientist - SME

Springfield, MO · On-site +1

$150K - $235K/yr

Prepare and deliver technical briefings, findings, and written reports to customer and program ... Experience supporting collection planning and requirements definition for remote sensing systems.

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Missouri

Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Missouri?

For Remote Voip Technical Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Voip Technical Support jobs in Missouri look for?

The top searched job categories for Remote Voip Technical Support jobs in Missouri are:

What cities in Missouri are hiring for Remote Voip Technical Support jobs?

Cities in Missouri with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you
Infographic showing various Remote Voip Technical Support job openings in Missouri as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution.

Network Operations Manager

The Timberline Group

Saint Louis, MO • On-site, Remote

$82K - $110K/yr

Full-time

Re-posted 3 days ago

Job description

Network Operations is responsible for providing robust IT services and support to all Divisions. As the Manager of Network Operations, you will lead the team responsible for innovating and maintaining a world class digital experience for all users. We are looking for an IT professional to transform our network, infrastructure, and operations support processes while ensuring we have ongoing stability. The right candidate will be able to balance day-to-day operations simultaneously while transforming how we provide services to the user community and raising the bar in all areas.
  • Actively support and foster a culture of inclusion
  • Driving a program to improve our Operational Excellence - transforming processes, procedures, and engagement models across internal and external teams
  • Implementing monitoring and automation across our landscape to create a "lights-off" environment reducing the amount of human interaction required to run and operate
  • Interact with management and staff to provide technical assistance for continuous improvement of IT network, infrastructure, and operations services
  • Establish RACI's and collaborate with operational partners and staff in a productive and positive manner
  • Lead infrastructure and network design and builds in new facilities
  • Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
  • Establish metrics that measure, monitor, and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement
  • Managing incident and escalations and defining processes focused on improving our customers' experiences
  • Create and maintain strategic roadmaps aligned to business capabilities and digital transformation
  • Develop and maintain a strategic workforce plan that enables growth and career opportunities for your team
  • Be able to recruit and hire the best, while maintaining team performance
  • Oversee our managed service providers and redefine the operating model to determine what services should be outsourced versus in-house
What You'll Need
  • College degree preferred
  • Preferred Certifications:
    • Cisco Certified Network Administrator (CCNA)
    • Cisco Certified Network Professional (CCNP)
  • 10+ years' experience - Enterprise level network support and design
  • 6+ years' experience - Enterprise level telephony support and design
  • Expert knowledge of:
    • Wide Area Network (WAN) and Local Area Network (LAN) management and configuration principles
    • Cisco Networking hardware, IOS and NX-OS
    • Networks, security guidelines and industry "best practices"
    • LAN/WAN hardware devices, specifically Cisco routers and switches
  • Extensive experience:
    • Designing and documenting networks from the ground up
    • Configuring and supporting firewalls, including rule creation and modification, Checkpoint preferred
    • Configuring and supporting load balancers, Citrix Netscaler preferred
    • Configuring and deploying SD-WAN solutions, Silver Peak preferred
    • With QOS on Cisco routers, and voice technologies
  • Experience with:
    • Cisco IPT Phone Systems & Cisco Unified Call Center Express platform
    • Meraki MX technologies a plus
    • Monitoring tools such as SolarWinds
    • Ticketing software, ServiceNow preferred
    • Working with equipment vendors toward resolution of issues
  • Thorough understanding and expertise in configuring, troubleshooting, debugging and administration of Cisco technologies including but not limited to: Routers, Switches, and Voice technologies.
  • In depth understanding of the following protocols: VOIP, ISDN, Q921, Q931, H.323, H.264, BGP, MGCP, SIP, RTP, EIGRP, OSPF
  • Highly skilled in:
    • Solving complex technical problems involving integrated operating systems and hardware platforms
    • Analyzing data and implementing solutions
    • Assessing and prioritizing multiple tasks, projects, and demands
  • Skills in establishing and maintaining cooperative working relationships with other employees, telecom companies, vendors, and other organizations
  • Deep understanding of TCP/IP
  • Deep understanding of Data Center design and maintenance
  • Deep understanding of facility wiring design and implementation
  • Understanding of Disaster Recovery concepts and applications and ability to identify opportunities for improvement and implement changes
  • Proven ability to apply technology and process solutions to business problems
  • Proven ability to manage large and complex projects and issues
  • Experience in a large inter-networking or distributed computing environment
  • Excellent communications and interpersonal skills
  • Proven ability to work independently to complete projects/goals
  • Results-orientation: positive goal-oriented attitude in the workplace
  • Ability to successfully pass pre-employment (post offer) Company or Facility background check, motor vehicle record report and drug screening

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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