Guss, IA · Remote
$14.50 - $20/hr
Coordinate with other departments like technical support, billing, or logistics for issue ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...
Guss, IA · Remote
$14.50 - $20/hr
Coordinate with other departments like technical support, billing, or logistics for issue ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...
Iowa City, IA · On-site +1
$68K/yr
... to provide technical leadership, direction, and technical support for the development ... This position is eligible for remote work within Iowa and will require a work arrangement form to ...
Iowa City, IA · On-site +1
$68K/yr
... to provide technical leadership, direction, and technical support for the development ... This position is eligible for remote work within Iowa and will require a work arrangement form to ...
Iowa City, IA · On-site +1
$68K/yr
... to provide technical leadership, direction, and technical support for the development ... This position is eligible for remote work within Iowa and will require a work arrangement form to ...
Iowa City, IA · On-site +1
$68K/yr
... to provide technical leadership, direction, and technical support for the development ... This position is eligible for remote work within Iowa and will require a work arrangement form to ...
Cedar Rapids, IA · On-site +1
... technical team as a Senior/Lead Server Engineer supporting a large-scale, hybrid server infrastructure. This remote contract opportunity allows you to play a pivotal role in safeguarding and ...
Cedar Rapids, IA · On-site +1
... technical team as a Senior/Lead Server Engineer supporting a large-scale, hybrid server infrastructure. This remote contract opportunity allows you to play a pivotal role in safeguarding and ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Des Moines, IA · On-site +1
$86K/yr
... and support move-in conversion. * Maintain accurate, real-time documentation in CRM to reflect ... Company-provided laptop, VOIP system, CRM access, and tools * Schedule includes some evenings ...
Des Moines, IA · On-site +1
$86K/yr
... and support move-in conversion. * Maintain accurate, real-time documentation in CRM to reflect ... Company-provided laptop, VOIP system, CRM access, and tools * Schedule includes some evenings ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Quick apply
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Quick apply
Telemedicine Physician - Women's Hormone Expert - Remote (MD/DO only) Work from any location ... technical support. Your Responsibilities: * Perform telemedicine consultations from our HIPAA ...
Des Moines, IA · On-site +1
$85/hr
Fully Remote Schedule: Flexible Compensation: Up to $85 per hour Job Type: Full-time, Part-time ... and technical support, as well as access to a vibrant, collaborative clinician community. We ...
Des Moines, IA · On-site +1
$85/hr
Fully Remote Schedule: Flexible Compensation: Up to $85 per hour Job Type: Full-time, Part-time ... and technical support, as well as access to a vibrant, collaborative clinician community. We ...
Des Moines, IA · Remote
$85/hr
Fully Remote Schedule: Flexible Compensation: Up to $85 per hour Job Type: Full-time, Part-time ... and technical support, as well as access to a vibrant, collaborative clinician community. We ...
Des Moines, IA · Remote
$85/hr
Fully Remote Schedule: Flexible Compensation: Up to $85 per hour Job Type: Full-time, Part-time ... and technical support, as well as access to a vibrant, collaborative clinician community. We ...
Cedar Rapids, IA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...
Cedar Rapids, IA · On-site +1
$53K - $80K/yr
Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...
Fertile, IA · Remote
$37K - $51K/yr
This is a remote role and candidates can be located anywhere in the US. There will be travel US ... and technical support to drive value * Maximize internal tools to log opportunities, quotes, and ...
Fertile, IA · Remote
$37K - $51K/yr
This is a remote role and candidates can be located anywhere in the US. There will be travel US ... and technical support to drive value * Maximize internal tools to log opportunities, quotes, and ...
Nevada, IA · Remote
... technical changes into clear, user-focused messaging. * Provide mentorship and support to leaders ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Nevada, IA · Remote
... technical changes into clear, user-focused messaging. * Provide mentorship and support to leaders ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Ankeny, IA · Remote
$14.50 - $18.25/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Ankeny, IA · Remote
$14.50 - $18.25/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Cedar Rapids, IA · Remote
$15.25 - $19/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Cedar Rapids, IA · Remote
$15.25 - $19/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Dubuque, IA · Remote
$14.50 - $18.50/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Dubuque, IA · Remote
$14.50 - $18.50/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
West Des Moines, IA · Remote
$15.25 - $19.25/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
West Des Moines, IA · Remote
$15.25 - $19.25/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Ames, IA · Remote
$15.25 - $19/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Ames, IA · Remote
$15.25 - $19/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Davenport, IA · Remote
$14.75 - $18.50/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
Davenport, IA · Remote
$14.75 - $18.50/hr
Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...
| Aspect | Remote Voip Technical Support | Remote Network Support |
|---|---|---|
| Certifications | CCNA, CCNP, VoIP-specific certifications | CCNA, CompTIA Network+, Cisco certifications |
| Work Environment | Customer support, troubleshooting VoIP systems remotely | Network infrastructure, troubleshooting connectivity issues remotely |
| Industry Usage | Telecommunications, VoIP service providers | IT, enterprise networks, data centers |
Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.
$14.50 - $20/hr
Full-time
Posted 29 days ago
6.3
Based on 31 frontline employees who took The Breakroom Quiz
182nd of 223 rated it services
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Customer Interaction:Handle incoming customer queries via phone, email, chat, or social media.Provide accurate and timely information to customers regarding products, services, or policies.Resolve customer complaints efficiently and escalate issues when necessary.Process Adherence:Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.Maintain documentation and update customer records accurately in the CRM or relevant databases.Issue Resolution:Analyze customer problems and provide appropriate solutions or alternatives.Coordinate with other departments like technical support, billing, or logistics for issue resolution.Quality Assurance:Ensure high-quality customer interactions by adhering to quality standards.Participate in training sessions and continuously improve knowledge of products and processes.Data Management:Accurately enter and maintain customer data.Prepare reports on customer feedback, issues, and service efficiency.Customer Retention:Identify opportunities to upsell or cross-sell products or services.Foster positive relationships with customers to enhance customer loyalty.Feedback and Improvement:Gather customer feedback and relay it to relevant teams for product or process improvement.Suggest improvements in customer service processes based on customer interactions.Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertifications
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human ResourcesRequired Skills
Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User InterfaceLanguage
EnglishLanguage Proficiency -
Upper Intermediate - B2Additional Job Location -
Job Type
RegularMaster Skill List -
Customer Care - VoiceRemote Type -
RemoteWork Shift -
Rotating (United States of America)The approximate annual base compensation range for this position is:
31,200 to 39,000 USDThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Sourced by ZipRecruiter
Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.
It services
10,000+ Employees
New York, NY, US
1997
